Advice For Good Tips For Waiters and Waitresses
1. NEVER make small talk until the food and drink orders have been taken, because people want to eat, drink, and talk with the people THEY are with, NOT the waitstaff.
2. When taking the order always WRITE THE ORDER DOWN no matter HOW SIMPLE, because it's easy to forget.
3. Make sure the order is correct BEFORE taking it to the customer as far as things that are visible. This is so the server won't be embarrassed when the customer states the order is wrong and the server has more work to send it back or go get things that are missing.
4. Always ASK the customer if they want another refill or if they want bread, unless the customer can only get bread unless they order a certain thing, then they are SUPPOSE to get bread.
5. When taking the order, DON'T ask, for example: If a customer states ONLY lettuce, onions, and cheese, DON'T ASK "Do you not want the pickles or tomatoes?" If they state ONLY, that is what they mean. DON'T WASTE TIME asking something that is being told already.
6. Also, don't try to offer something else if the person specifically orders something. For example: I order the Presidente' Margarita at Chili's with Jose Cuervo tequila instead of Sauza tequila. I have been asked twice "Are you sure you want that type of margarita because that tequila downgrades the margarita?" I told the waitress and one time a bartender, "I have gotten this a bunch of times and I don't like Sauza." In other words, a customer KNOWS WHAT THEY WANT so DON'T ARGUE WITH THEM OR ASKS THEM WHAT THEY MEAN WHEN THEY ARE TELLING YOU SPECIFICALLY WHAT THEY WANT. That is WASTING TIME for EVERYONE in the restaurant. Don't try to second guess what they might mean. The customer KNOWS what they want, so just take the order down. If they lists items on a sandwich that they do want but don't say only or just, then I would asks, but if they are saying ONLY or saying a SPECIFIC thing, DON'T ASKS them things like "Are you sure?" The customer KNOWS what they want.
7. Don't go and clean up if a customer just requested something whether it's the check or a drink or dessert. CUSTOMER'S REQUEST COMES BEFORE SIDE WORK! Ask yourself a question: Do you like waiting when you are ready to leave or you want more soft drink? Well, if the answer is no, then you see my point. Sure cleaning has to be done, but NOT at the expense of your tip. Do you think it's right for the waiter or waitress to asks if you want anything else, which you say "Just the check", but instead of going to get it, the server goes to buss the table, meanwhile, making not only you wait, but the next people that may be waiting for a table to get seated. The LONGER the customer's wait to leave, the LONGER they won't have that table available for SURE. I know the table has to be cleaned off before new customer are seated, but the SOONER you get the check and ring it up, the SOONER the tables TURN so the customers can fill out the tip line on a credit card receipt and sign or get money out for the tip, meaning MORE TIPS, because MORE customers are being served in your section and making the customers that are at that table that have requested the check not wait for 3-5 minutes just so you can buss a table. Bussing the table can WAIT until AFTER the customers that are waiting to leave. DON'T make them wait for "YOU" to do your side work. That isn't right to make customers watch you clean up if they have requested something. That's just MEAN and UNCARING to do this.
8. If you forget something major like a drink or mess up someone's entree completely, ASKS the MANAGER what can we do so they won't leave mad. The manager may take something off the bill, so the customer won't be pissed off and never come back. You should let the manager KNOW if something goes majorily wrong, that is the SERVER'S job. Think about if that was you who just got a completely wrong entree brought or a margarita forgotten about, which I had waited 25 minutes for just last night. The waiter told me he was so sorry, even apologized twice, which is VERY IMPORTANT.
9. ALWAYS APOLOGIZE for ANY and ALL mistakes, no matter HOW BIG or HOW little. If you say your sorry, it makes the customer feel better about the mistake, but you also have to have actions to go along with it. Like if you've overcharged them, at least have the decency to drop what you are doing and go fix the mistake so the people aren't more mad when they leave.
10. It's the SERVER'S responsiblity to make sure the check is 100% correct. Even if the menu doesn't match the computer, tell the manager about the problem, don't make the CUSTOMER be the one that shows YOU the mistake, that really looks bad.
11. KNOW THE MENU. If you don't know what comes with something, it looks bad when you bring it out without the things they come with. For example: Knowing that cheese fries are listed on the menu as well as a side of ranch that comes with them. A customer shouldn't know the menu more than the SERVER does, that's RIDICULOUS! Especially if the server has been working there for months, but still doesn't know what comes with a certain item. That looks BAD.
posted by Springs1 @ 11:44 AM
87 Comments:
Actually, the customer does NOT always know what they want - and I speak from experience. For example, if someone orders a first course from me and requests that it be made vegetarian and then they order a second course that has meat in it, I will ask them if that want that to be made vegetarian as well. True, I have no way of knowing if they are ordering vegetarian style because they are a vegetarian, or if they just don't care for the particular meat on the one item they requested as vegetarian. Or maybe proscuitto was listed as an ingredient on the menu, but the customer doesn't know that that is a meat - how do I know??? What I do know, though, is that it's my job to ensure that they are happy with what they receive and if they accidentally order something with meat in it just because they weren't paying attention or didn't know, they aren't going to be so happy. But, according to you, I'd be wrong to speak up and make certain they know what they are ordering. I disagree.
And you know what? EVERY time I have double checked with someone on their order, I have been thanked by the customer for paying attention, whether they wanted vegetarian style or not.
So, while your rule of customers always knowing what they want may apply to YOU, it does not apply to everyone.
benaiah
"Just so you know, most customers, when refills are free, expect servers to automatically refill the drink."
http://64.233.179.104/search?q=cache:nwAMxVsPEuYJ:forums.customerssuck.com/lofiversion/index.php/t90.html%2B%22refill%2Bwithout%2Basking%22&hl=en
"I'm also supposed to automatically bring a refill ... but sometimes they would have preferred something else - so I ask. Also, a co-worker was snapped-at by some idiot as she brought the free refill: "I didn't order that!"
It's TRUE, the customer DIDN'T order it, whether it's FREE or not is IRREVELVANT. CUSTOMERS are SUPPOSED to be able to do the *ORDERING*, NOT the wait staff. Also some customers want SOMETHING ELSE, so WHY WASTE TIME GETTING SOMETHING THAT THE CUSTOMERS DON'T EVEN WANT?
NOT EVERYONE *EXPECTS* that or WANTS IT!
norrina
Jun 24 2005, 01:12 PM
"I prefer to be asked before I am brought a free refill. I tend to only go through 1 drink in a meal, and a good deal of the time, I don't even finish that first drink. I won't say anything about it, but it does irritate me when the server comes with a fresh drink and takes my half-full glass away. Seems awfully wasteful."
See, look at someone else that gets irritated with it.
hyena8
Jun 24 2005, 02:09 PM
"I like one drink with my meal. I purposely drag it out so it will last the entire meal. I hate when the waitress just brings me a refill without asking. I don't drink it and it goes to waste."
See, ANOTHER person doesn't like it when a server brings a refill that was NEVER ORDERED.
"Trishlovesdolphins
Jun 24 2005, 07:29 AM
i always hate when they ask you if you need anything else, and you say just the check, and they bring you your check AND new drinks. i always feel obligated to drink at least half of the new drink so that they didnt waste their time."
ANOTHER person got annoyed as well.
SEE, NOT EVERYONE EXPECTS THAT and I would say MOST PEOPLE DON'T EXPECT to have their server *ORDER* for them. That ISN'T RIGHT and YOU KNOW IT!
penelope
“Are the people you posted members of your "let's screw servers cult" or are they your other aliases. once again GET OVER YOURSELF.”
Have NO CLUE as to what that is you are talking about?
“You talk about servers being selfish, that they just cared about the money (duh! why do you think they work), and that they do not care about your needs. who the fuck is going to give a shit about your 67th side of ranch, or the fact that the butter came 2 seconds after the drinks, but you got your bread fist, or whatever else you want to make up to get off your tip.”
That’s the FUCKING POINT, WHY TIP IF YOU DON’T CARE YOU ASSHOLE? YOU GET OVER YOUR SELFISH ATTITUDE BITCH! I CARED ABOUT EVERY CUSTOMER I SERVED, WHETHER THEY TIPPED OR NOT! YOU ARE THE ONE THAT’S SELFISH, THAT ONLY CARES ABOUT THE *MONEY* YOU MAKE. What a SELFISH BITCH YOU ARE THAT YOU DON’T CARE IF SOMEONE’S FOOD IS CORRECT OR NOT. FUCK OFF ASSHOLE!
“If you do not want to tip go to the fast food you defend so much. i mean they work "harder" than us (yeah right that is why its called fast food), but they still make minimum wage, we make our money of our tips. we do not get minimum wage.”
SO FUCKIN WHAT IF YOU DON’T MAKE MINIMUM WAGE, GET ANOTHER JOB THAT PAYS THAT THEN IF YOU DON’T LIKE IT. NO ONE is MAKING YOU STAY THERE IDIOT!
I tip people that do MORE WORK than fast food workers. THOSE people DESERVE TIPS. People that do equivalent or less work that fast food worker’s DON’T DESERVE a tip. Either we ALL TIP for fast food work or we ALL DON’T for fast food TYPE of work or even LESS WORK for pulling a lever to fill a glass with beer, oooh that’s SO MUCH WORK, I think NOT! Filling ice and soft drink in a cup a Wendy’s is MORE WORK than that and YOU KNOW IT!
“You call us selfish but you are the one selfish miserable biatch....and yes i am calling you a bitch, why? because that is what you are.”
You say I’m selfish but then you state this: “Who the fuck is going to give a shit about your 67th side of ranch, or the fact that the butter came 2 seconds after the drinks, but you got your bread fist, or whatever else you want to make up to get off your tip.”
Gee, who’s PROVING PENELOPE is the one that’s SELFISH? You are saying you DON’T CARE about if you get someone’s order correct. LOOK IN THE MIRROR YOU ASSHOLE, because YOU’RE SELFISH! You can’t say I’m selfish when I actual *CARED* about the PEOPLE I SERVED, but you ONLY CARE ABOUT THE MONEY YOU MAKE, that’s IT, NOT about the *CUSTOMERS* you serve. That’s FUCKIN SELFISH! I DON'T see ANYWHERE you stating you care about customers? All I see is you caring about YOUR MONEY. So you are PROVING to me YOU'RE the one that's selfish. I'm NOT the one that's selfish that CARES about customers, NOT just the money I made.
See, when a guy showed me his chicken tenders were pink(raw) I was going to give his WHOLE MEAL FREE and he wanted to pay for his coffee. This meal included fries, drink, and chicken tenders. YOU would tell the person to eat raw stuff because you DON’T CARE about customers. WHAT A PRICK YOU ARE! I really doubt my boss would have told me otherwise, considering that food was RAW CHICKEN, which could have given him salmonella. ALL YOU CARE ABOUT IS YOURSELF(which is the MONEY YOU MAKE), NOT ANYONE’S FEELINGS OR IF THEY GET SICK EVEN!
benaiah
"You complain about not getting customer service, but when someone actuallys does this, by getting you something without asking, you can't stand it."
Because customer service is supposed to be what the *CUSTOMER* themself wants, NOT what the wait staff wants. Like last night, I ordered an ElGuapo margarita(that's the name of the margarita) and the waitress said "There's a top shelf margarita for $7), I replied "I rather have the ElGuapo margarita." Now, she should have just wrote my order down, NOT tell me what she thinks I want. I've been there MANY times before and EVERY other server has just took my order, NOT try to upsell me something. I HATE THAT, because they are trying to make a decision for ME, when *I'm* the customer, NOT THEM. Their job is to take *MY* order. If I asks if they have any speciality drinks, THEN I can see her recommending something, but when I tell her EXACTLY what I'd like, she should NOT be trying to *CHANGE MY MIND*. I AM THE CUSTOMER, SO I GET TO ORDER WHATEVER THE HELL I WANT TO! She only got $2 on a $14 and something cent bill. We only got diet coke(my husband), water as well as the ElGuapo margarita for me and a brownie ice cream dessert we shared. She would have received $3.50 if she would NOT have tried to change my mind. She's the LOSER in WASTING MY TIME TRYING TO ORDER FOR ME. Customer service is supposed to be "WHAT DOES THE CUSTOMER WANT." It's NOT what the wait staff wants to order for me. I want customer service that *I* want, NOT what kind of food and/or drinks they want to serve me. It's up to the CUSTOMER to order what they want. This is NOT McDonald's that you say "Do you want to upsize your meal?" They don't make tips, but it's still aggrevating when you have to say no. Also, when I order a sandwich, they ask "Do you want the combo?" That's irritating, it's like I said "such-n-such sandwich", so that's what I'd like. If I need help in deciding, I'll *ASK* for your opinion, otherwise, keep your opinions to YOURSELF!
beneaiah
"Do you complain when someone asks you for an appetizer? Guess what? That's upselling, or how about dessert, guess what?"
NOT THE SAME AT ALL. The reason: When a person orders Mozzarella sticks as an appetizer, wouldn't it be IRRITATING to suggest another appetizer that's more expensive such as potato skins? I feel that's IRRITATING, because you are TELLING THE PERSON WHAT YOU WANT, where as if they *ASK* you if you want something, that's NOT the same as them trying to *CHANGE YOUR MIND* WHEN YOU'VE ALREADY TOLD THEM WHAT YOU WANTED. That is NOT the SAME AT ALL!
In other words, asking if a person wants something to drink or a dessert is VERY, VERY, VERY, VERY, DIFFERENT from if I was to place my dessert order as "Brownie Surprise" and the server asks me "Would you like "Oreo Surprise?" See, THAT is trying to change a person's mind, where as just simply asking "Would you all like a dessert" and even naming desserts I don't find irritating unless I would say NO and the server would try to change our minds, which has happened before. Like "Come on", you did last time" type of stuff, which was rather IRRITATING. If we say "NO", we mean it. My point is, if a customer orders something, UNLESS it is a *BETTER VALUE* of the *SAME EXACT PRODUCT* like one time I ordered the "Top Shelf margarita" which was $6.25 or something close to that at Serranos Salsa company, the same restaurant that the ElGuapo margarita is. The waitress told me for less than a buck more, $7, I could get a such-n-such ounce glass. THEN, I can see them offer me a BETTER deal for my money, but for the waitress to say after I've ALREADY said what I wanted to ask if I wanted a DIFFERENT KIND of margarita, which is frozen, the one I ordered was on the rocks, is rather IRRITATING. Do you understand the DIFFERENCE between them asking if you want a product BEFORE the person orders, than when a person has placed their order and you try to change their mind to a COMPLETELY DIFFERENT PRODUCT. Yes, they are both margaritas, but they are VERY DIFFERNT margaritas. As I said before, I can see if they offer a bigger size, so I can get more for my money, but to offer a ENTIRELY DIFFERENT PRODUCT is like trying to *CHANGE MY MIND* to what *THEY* think I should have. Like when I would order an iced tea and the server would say "We have flavored teas like Blackberry and Mango tea"(which is a Chili's)which is about a quarter more. That's IRRITATING, because the customer placed their order already, so DON'T try to CHANGE THEIR MINDS. It's also WASTING LOTS OF TIME FOR EVERYONE if you ask for EVERY PRODUCT if they want something else instead. Just take down the order unless it would be truly helpful to the customer by if it is the SAME EXACT product, that they have more ounces for your money. If they are ASKING for your help in deciding, that's COMPLETELY DIFFERENT, but when I told the waitress "An ElGuapo Margarita with salt", she should have just wrote it down, NONE of this "There's a Top Shelf Margarita for $7" crap WASTING MY TIME and is REALLY IS *TRYING TO CHANGE MY MIND* to pay more. I DIDN'T care for that margarita, it was alright the one and ONLY time I had it. I DON'T want them to change my mind. I've placed my order, if the waitress would say "There's 32 ounce margarita for a $1.50 more", then that's NOT trying to change my mind on the EXACT PRODUCT I want, it's trying to give me a BETTER DEAL, which is NICE of the server.
It is COMPLETELY DIFFERENT when a server is just asking if you want something BEFORE the customer orders. THAT is NOT trying to *CONVIENCE* you of getting something UNLESS you say NO and then they try to convience you or if I would say "Cheesecake" and they say "We've got a brownie icecream dessert for $1 more", THAT'S trying to CHANGE MY MIND. I've PLACED my order and unless it's the *SAME EXACT PRODUCT*, but a *BETTER DEAL FOR MY MONEY*, it's IRRITATING and the servers are trying to convience you to order what *THEY* want, instead of letting the *CUSTOMER* decide as it's SUPPOSED TO BE LIKE.
I have NO RIGHT if I was a server to recommend something UNLESS they *ASK* me for my opinion. Like my husband has asked which steak entree would the waiter recommend, then, the opinion SHOULD be given, because it's *WANTED*. The waitress gave me information that I ALREADY KNOW ABOUT(I know she didn't know that) and gave me UNWANTED INFORMATION.
You may say if they ask if I want a bigger one of the same thing, if it's more value for my money, I feel it VERY HELPFUL, but if it's NOT the SAME EXACT PRODUCT, then it's NOT HELPFUL, but an AGGREVATING SITUATION. Like I would have loved to say instead of saying "I'd rather an ElGuapo", I would have loved to say "I told you what I wanted already", but, that wouldn't be very nice as well as risking getting my drink spit in, but that IS HOW I FEEL. I told her the KIND of margarita I wanted and I DIDN'T want her advice on getting a different one, because I didn't *ASK* for it.
After an order has been placed, unless there is a BETTER deal to offer or if the customer wants the server's opinion, just write the order down. Don't put your 2 cents in, because it's rather IRRITATING. Actually, now that I think about it, it's NOT just like supersizing your meal, because it's a BETTER deal for your money to pay $0.39 more or whatever more for more food, but it's still the SAME PRODUCT. Now when I order a sandwich, to be asked if I wanted a combo is a little irritating, because that's a DIFFERENT product by the sandwich having a drink and fries, but it's NOT very irritating, because it's still the SAME SANDWICH in that product, NOT a TOTALLY DIFFERENT PRODUCT.
Even a frozen margarita is a VERY DIFFERENT product than one on the rocks. I've had a frozen margarita a certain restaurant and I tried it on the rocks, it's BETTER on the rocks. They just make it different. My point is, since the margaritas had DIFFERNT INGREDIENTS even and DIFFERENT names even, there was NO NEED to OFFER me a COMPLETELY DIFFERENT MARGARITA. She got points OFF for trying to *CHANGE MY MIND* of what KIND of margarita I wanted. I placed my order, THAT'S WHAT I WANT UNLESS there's a BETTER DEAL that I get more for my money, then saying yes or no, is NOT irritating for that I feel, because as I said above, the server would be trying to get you the BEST DEAL on the drink for your money.
chambers138
"Instead of taking their time to ask you if you want a refill, they can simply get one for you and thus free up more time to speak with their other customers."
How about this: If let's say 3 customers at the table don't want anymore drink, Instead of taking MUCH MORE TIME to fill up 3 glasses with ice and drink, which is making the bartender wastes THEIR TIME as well as other customers in the restaurant that could get their drinks faster that actually *WANT* their drinks, only to go to the table to find out they don't want anymore. YEAH, that's REALLY SAVING TIME? NO, THAT'S *WASTING* TIME for EVERYONE in the restaurant by getting things that are NOT wanted. What is SAVING TIME is to find out that customers just don't want anymore or want something else instead by going to ASK them FIRST. This way the drinks wouldn't have been filled with ice and drink as well as having to go pour them out and so you'd end up going and coming back to the table MORE, which is a time WASTER, NOT a SAVER. WHERE do you get that it "SAVES TIME"? Maybe for the people that want another refill, but what about the people that don’t or want something else instead? What if you get a table of 5 their refills and they say when you bring them they want their check as well as they don’t want anymore drink? HOW STUPID DOES THAT LOOK GETTING THINGS THAT AREN’T WANTED OR ORDERED? It’s NOT THE WAIT STAFF’S DECISION TO GIVE ME SOMETHING I DIDN’T ORDER. Are you that LAZY not to get what the *CUSTOMER* actually wants? It's NOT you that's the customer at that moment, so you have NO RIGHT TO ORDER FOR A CUSTOMER, NONE! When I order a dr. pepper, I say "a dr. pepper", NOT refills of that dr. pepper. One time, and this is true, I ordered a dr. pepper at Red Lobster. The STUPID WAITER came with refills WITHOUT ASKING FIRST and I HONESTLY JUST told my husband about a minute or 2 before I wanted coke this time. So the waiter had to go ALL THE WAY BACK to pour it out and get my coke. WHAT A TIME WASTER for EVERYONE IN THE RESTAURANT. Of course, he got points taken off for ORDERING FOR ME, because he was TOO LAZY to come and ask me. He would have known I wanted a coke if he would have taken the EFFORT to ASK me first.
Even if I want the same drink next, I still take off on the tip some, because they are *ORDERING FOR ME* instead of letting *ME* decide as a customer if I'd like more.
“Then DON'T DRINK IT.”
I DON’T want it CLUTTERING THE TABLE. So you’d have to take it back, because I am NOT going to have something on the table that I don’t want and I NEVER ordered. Especially, Chili’s for instance has SMALL booths and when we sit at those, it’s like every little bit of room helps. Waiting for a bigger booth could take extra time if we go at a busy time like Friday night or Saturday night.
Did you NOT READ the website I posted above?
http://64.233.179.104/search?q=cache:nwAMxVsPEuYJ:forums.customerssuck.com/lofiversion/index.php/t90.html%2B%22refill%2Bwithout%2Basking%22&hl=en
SOME PEOPLE DON'T WANT ANYMORE AND IT IRRITATES THEM. Also, it's true, if you bring a refill without asking or letting them ordering one first, you are bringing something they NEVER ORDERED, which is WRONG and YOU KNOW IT! You are so lazy not to come to the table first and you just might find out you will save yourself some steps instead of *WASTING* THEM on people that DON'T want anymore.
“"I'm also supposed to automatically bring a refill ... but sometimes they would have preferred something else - so I ask. Also, a co-worker was snapped-at by some idiot as she brought the free refill: "I didn't order that!"
This was from the website. See, SOME servers even see that sometimes people want SOMETHING ELSE, even if the server is SUPPOSED to do it, she DISOBEYS to make BETTER TIPS by NOT trying to ORDER for a customer. The lady that said “I didn’t order that”, well they DIDN’T, that’s the TRUTH. You aren’t a mind reader, so quit acting like one.
“We don't worry about it, so why should you?”
Because it WASTES TIME even for us. Let’s say if we asked for our check, but you decide to go get refills for a party of 3 WITHOUT ASKING or letting them order, you may have gotten those for NOTHING, meanwhile, we are WAITING LONGER for our check, because you were too LAZY ASS NOT to ASK FIRST. It can SAVE MORE TIME, because if you don’t have to get 4 refills, that saves the bartender time as well as you don’t have to make a trip to the bar at ALL for that table. YOU HAVE NO RIGHT TO ORDER FOR PEOPLE, NONE! It’s up to the CUSTOMER, NOT YOU to order for someone. You asked at that beginning: “what the hell is wrong with you”, well WHAT the hell is wrong with letting a customer order instead of the wait staff? WHY are you so damn *LAZY* not to walk to the table to *ASK* first? Dining is supposed to be what the *CUSTOMER* desires, NOT what the wait staff wants you to buy or have another of. My mother-in-law likes coffee as an after dinner drink, but some servers bring another refill thinking they may want more or they may get a dessert. My point is, YOU DON’T KNOW UNLESS YOU ASK OR LET THE CUSTOMER ASK! I don’t know where you get off thinking you can ORDER FOR SOMEONE? It’s just like a boyfriend ordering for a girlfriend. If, before I was married, a date of mine would have decided to order for me while I was in the bathroom, I would NOT want to date that type of person again. All I am saying is, the CUSTOMER should be the one that orders things, NOT the employees. WHO CARES if it’s free, it’s NOT about that, it’s about people may not want any. Just like Outback bread, since it’s NOT on the menu, if I were a server, I’d actually *ASK* the customers if they’d like bread. Sure, 99% may say yes, but there may be some people on the Atkins diet or some type of diet that may not want bread or may not like pumpernickel bread. I think pumpernickel is ok, but it’s not spectacular in my opinion. NO ONE SHOULD BRING SOMETHING TO THE TABLE THAT WAS NEVER ORDERED!
"Hope you don't go thirsty because your server doesn't have time to stop by and ask if you want that refill (see number one if confused)."
They HAVE the time, because I don't have servers order for me a lot, it just SOMETIMES. The server WASTES their time getting UNWANTED REFILLS, so therefore, we may go thirsty. Don’t you think it’s a bit STUPID to get things you’re NOT SURE the customer wants? WHY are you trying to PREDICT what they want? I know the answer, it’s called *LAZINESS.*
"Perhaps you get shitty service because you are a shitty customer."
NO, I've given over 25% tips before. Servers just don't seem to care if they forget something by saying they're sorry or even TRY to remember them. To forget 4 condiments and you took the order is RIDICULOUS! To NOT see a wrong side or a wrong entree and you are the SAME person that took my order, well how STUPID are you not to REREAD the order BEFORE you take it to me, you know? TIPS are supposed to be for a job WELL DONE, NOT so the server can make my meal miserable by getting my order wrong(only talking about stuff the server can actually *SEE*). I am NOT talking about a pickle under a bun or a wrong burrito filling. It MAY be the servers fault, but it may NOT be theirs either, so when that happens, I just guess that it's the cook's fault unless the ticket is printed wrong, then in that case, I KNOW who's at fault then. The tip is for what you DESERVE. Did you handle the mistake in a *CARING* way or did you not even apologize. A server that is great would apologize profusely for a completely wrong entrée, because the server printed the ticket wrong. Also, even go to the manager WITHOUT ME ASKING to ask if the manager could comp the entrée or some money off the entrée. Even if the manager said that he or she wouldn’t comp it, at least the server was *CARING* enough to *TRY.* MOST servers don’t even care enough to say only (1) sorry much less do all that. I’ve NEVER had a server that caring like *I* would do if I worked as a server, except ONCE. One time I had a *CARING* server that only served us drinks, which my husband had a beer or 2 and I had 3 mixed drinks. She gave us the check from the previous customers that were sitting where we were. She put her hand over her mouth and PROFUSLEY apologized, even taking 2 things off the bill WITHOUT a manager’s approval and told us not to tell the manager. SEE, SHE *CARED*, so she got a pretty good tip. NO, she didn’t get 20%, because she did make a pretty BIG mistake, but she got a decent tip. I don’t remember the exact percentage, but she got WAY THE HELL MORE, because she *CARED* about her customers. MOST servers couldn’t give a rats ass and then wonder WHY they got stiffed. It’s just like what you said if you know that someone is mean, you won’t treat them as great, well same thing for us customers. You treat me like you care and I’ll care MORE about your tip. I won’t care as much about their tip if a server doesn’t apologize for their mistake or mistakes. I feel WHY can’t EVERY SERVER be SO CARING as she was? Even if they don’t really feel that way, at least do it for the tip you know.
Food runners don't read tickets a LOT of times. I KNOW, because a server told me he printed it correctly at Applebee's, he said "They are just TOO LAZY to read the tickets." It's TRUE THOUGH!
“Thus, by following your "guidelines", you have pushed back your food even farther just so you can get your drink earlier.”
Actually, the waiter at Outback pushed OUR *FOOD* order further by getting all 3 orders and then going to put them into the computer. The FASTER the cook gets the ticket the FASTER the food can be *NEXT* on the list to cook. If the cooks don’t have the ticket, HOW can they cook it? Do you get that? If the waiter would have gotten our table’s drink order and brought it to us, then the second table-gotten the order of 4-5 people at the table’s drink orders as well as their drinks and then went to the third table to get their drink orders and brought them their drinks and as he would be putting down the drinks on the table(that includes all 3 tables) he said each time “I’ll be right back” and he would proceed to get our food order and go put it into the computer, then go to the second table to get 4-5 people’s orders and go put them into the computer and then the get the third table’s food orders to go put them into the computer.
Also, you never thought about if I would have ordered a mixed drink like a margarita. If I would have, THAT drink would have been delayed doing things the way the waiter did them. It takes MUCH LESS TIME to fill glasses with soft drink and ice than to make a mixed drink. I am NOT talking about those frozen pre-made margaritas either, I’m talking about a margarita on the rocks with salt.
The THIRD table SHOULD WAIT the LONGEST, considering they are THIRD. In a line, cashiers don’t consider the third person in line, they go in ORDER. That’s the FAIR thing to do and you know it.
“If it is that terrible, then stop going.”
I LOVE THE FOOD, it’s the SERVICE that is crappy sometimes. Getting entrees completely wrong, missing condiments I ordered WITH my meal(about 90% of the time I NEVER receive them WITH my meal if I don’t ask for them to make a special trip to bring me them before hand), which it seems I have to do, because they NEVER remember them or if it’s a food runner either the ticket isn’t printed correctly or the food runner just doesn’t read the ticket. Getting overcharged and having items you’ve asked for forgotten about like having to asks for utensils twice, when the server should *NOTICE* we have food, but no utensils. I feel when I order 1 side of ranch with a burger and fries, I should get it with it. It’s not like it’s just once in a while this happens, it’s ALMOST EVERYTIME they don’t remember one condiment even, much less 3 or 4 sides of whatever. Like mayonnaise, mustard, ranch, bbq sauce, etc. I LOVE the drinks at Chili’s also. It’s just the SERVICE stinks a lot of times.
You're comment may be to go get take-out, but for one thing, I DO enjoy eating at a restaurant and also the food is fresher at the restaurant such as fries. Warming up fries in the oven even is not as good as when they are freshly cooked in my opinion anyway. Also, getting a couple of mixed drinks would get watered down or if I chose to have no ice, it still would be a LOT of trouble to take with me. I LOVE going out to eat, just not the service sometimes.
“I certainly know who is a frequent bitch, and thus I treat that customer like they deserve to be treated: like a bitch.”
For one thing, I’m VERY NICE to servers by saying thank you when I receive things. I say “I would like” or “Can I have” or something like that. I am NOT MEAN. Even when servers have made conversation before we ordered, I just went along with it, though I wish I could have said “Can we just order." I don’t mind talking to them AFTER, just let us ORDER FIRST so we can eat and drink faster. I don’t be mean, because I don’t want to be mean out of common decency and I also don’t want someone to spit in my food, so it’s always best just to keep mean stuff to myself and they’ll know in the tip how they were. I’ve even said “thank you” when the server didn’t apologize for forgetting something, which I even regret, because they didn’t deserve a thank you when they didn’t say they were sorry even.
penolope
"listen you moron in outback you are trained to greet you table with the fucking bread."
Are you that STUPID? EVERYTIME we've gotten our pumpernickel bread was AFTER we had placed our FOOD ORDERS EVEN, NOT EVER, EVER, EVER, when we got greeted. The ONLY restaurants I have been to where they do the greet you and bring you something is mexican places that bring you chips, beans, and salsa or just chips and salsa. Outback DOESN'T GIVE BREAD WHEN CUSTOMERS ARE GREETED YOU IDIOT! WHO'S THE MORON NOW? NOT ME, I KNOW EXACTLY WHEN the waiter came to bring the bread and the OTHER TIMES as well that I had OTHER servers, even another location.
"if you do not want a refill open your mouth and tell the server when he first greets you."
You mean to tell me I am supposed to WASTE *MY* time telling them NOT to order for me? HELL NO, if they are going to order for me, then they aren't thinking of *WHAT I ACTUALLY WANT*, they are ONLY THINKING OF THEIR TIRED FEET. So if they are that selfish, I would like to know so I can know HOW MUCH to tip the person. WHY should I have to tell someone not to order for me, when that should be COMMON SENSE, because *CUSTOMERS* are the ones that are SUPPOSED TO be placing orders, NOT the wait staff. That is the 100% TRUTH. NO ONE should be ordering for a customer, NO ONE!
Also, it's NOT mandatory, otherwise they would fire these people that don't give refills without asking or letting the customer ask first. I have had the SAME SERVERS that *ASKED* first and they STILL WORK THERE.
"Even though she took two things off the bill. you fucking bitch. what are you perfect. don't you ever make mistakes."
The server will NEVER LEARN if I tip her 20%, then the next time she WON'T CARE AGAIN and I'll have another situation, because she knows she'll get paid ANYWAY. That's why I hope places down here will keep tipping and not a service charge like New York has in some of their restaurants. I bet those people don't get refills, don't get apologizes for mistakes, don't get good service, etc., because there are NO INCENTIVES to do BETTER. I bet she LEARNED from that by giving her a LOWER TIP. I also bet the lady that overcharged me $4 for bacardi that got a $1 tip at a mexican restaurant recently LEARNED from that mistake. If I would have paid her 20%, she would have done it again to us or to someone else. The way to learn is to treat people the way they treated you. They were in a HURRY and didn't double check the check, so they have to be PUNISHED for it, in some way at least so it NEVER happens again.
benaiah
"Oh, btw, bad tips don't help servers to learn, a good tip and constructive criticism do."
Actually, THEY DO! They TRULY *KNOW* what mistakes they made. They weren't born under a rock. THEY KNOW if they've overcharged me when I point it out, when they've FORGOTTEN things, when they've gotten the completely wrong entree, etc. They KNOW they don't DESERVE a good tip, because they KNOW they did WRONG! Giving a great tip only causes the SAME SITUATION to happen again and again and again. If let's say you served me, but I gave you 20% for overcharging me. Then when you serve me again, you WON'T DOUBLE CHECK the check, because you KNOW you have a *GUARANTEED* tip, even if you overcharge me. Don't you get it, people LEARN from BAD TIPS? Servers NEVER LEARN FROM GOOD TIPS IF THEY’VE DONE POORLY.
I am willing to bet a server that overcharged me Jan. 2005 for a house salad LEARNED FROM HER MAJOR MISTAKE. The house salad was supposed to be a special price with an entree (which we ordered 2 entrees- $1.99) she charged me $3.50 by not pressing the button which I saw on my correct check "Add salad to entree" which WASN'T on the original bill. Anyway, there was ONLY ONE other couple in the whole place besides a guy at the bar, and I went up to her to ask "Why is the house salad $3.50?" She says "It's whatever is in the computer", basically *DOUBTING* me. I had to physically *SHOW* her on the menu what it stated, which is SO FUCKIN PATHETIC that she works there and doesn't KNOW the that there's a special price for a salad with an entree and this was my FIRST TIME in this restaurant, which I was there about an hour and she’s there at least 4 or more hours more than likely. Anyway, she goes to the manager to fix it and the only thing she said was "Sorry about the mistake”, when she hands me the correct check. I am thinking "Yeah right, if you were sorry, you would have asked the manager to COMP the salad for making me WAIT LONGER to leave considering *YOU* pressed the WRONG BUTTON, secondly, you wouldn't have *DOUBTED* me at ALL, NOT AT ALL, and PROFUSLEY apologized. WE NEVER RETURNED, because of that incident. I am willing to bet she KNEW WHY she got STIFFED and NEVER OVERCHARGED SOMEONE AGAIN WITHOUT LOOKING OVER THE CHECK FIRST. If I would have given her 15% or 20%, she WOULDN'T have any REASON TO CARE, because she knows she'll get the money ANYWAY, whether she TRIES or NOT to get it right. SERVERS LEARN BY BAD TIPS, ESPECIALLY when I've REPORTED things to the manager. Otherwise, WHY would have I stiffed a server that did horrible, then about a couple of months later, had the SAME SERVER, and she got 22%-23%? GEE, she LEARNED from the stiff? Yes, I presented the criticism, but she got a bad tip and it's COMMON SENSE WHY, when I had to wait 15 minutes for a dr. pepper that was forgotten about with NO apology. My sandwich was delivered WITHOUT my 4 condiments I ordered, with NO apology by the food runner or server that ended up bringing the missing condiments anyway, making a special trip ANYWAY, so WHAT WAS THE FUCKIN POINT OF THE FOOD RUNNER THEN, if they can’t get it 100% correct as far as what they can SEE? My sandwich was messed up TWICE by the cooks, because she said they misunderstood what she wrote, meaning, she didn't probably write it WELL ENOUGH TO UNDERSTAND. My point is, she KNEW she did POORLY, even if I wouldn't have reported her about 3 weeks later. I want my order correct. I didn't receive ANYTHING free, but the forgotten dr. pepper free for that situation, more than likely by accident, not on purpose. This complaint to the website was about my order being delivered to me CORRECT. I waited from 8:10p.m. we were seated, until 8:50p.m. for my corrected sandwich. It's, I feel, MORE the SERVER'S FAULT for writing the instructions POORLY, otherwise, if the instructions were written better, they wouldn't have confused the sides of mayo and mustard to be on the sandwich, which that's what happened as well as no wing sauce and no lettuce. All I ordered was the Chicken Ranch sandwich with NO tomato with 2 sides of mayo, 1 side of mustard, and 1 side of ranch. If she would have been a "CARING" server should would have done like the 3 servers I've had in my lifetime that have brought me my condiments of their of their OWN FREE WILL BEFORE my meal to make SURE I have what I've ordered, so they wouldn't forget(which they told me that even) or it would be forgotten if someone else brought out the food. She apologized for my sandwich being wrong, but that's it, NO other apologies. She took about 10 minutes to get the check and almost 10 minutes to ring it up. She KNEW what she did wrong to deserve a ZERO tip. I don't go out to eat to get that type of service. People DO LEARN from bad tips, to strive for BETTER tips to ATTEMPT TO DO BETTER by getting things CORRECT and in a timely manner. WHY PAY SOMEONE TO GET BAD SERVICE OVER AND OVER AND OVER AGAIN? To get treated like that is a NIGHTMARE, NOT A PLEASANT EXPERIENCE. WHO IN THE HELL GOES OUT TO EAT TO GET BAD SERVICE? If the server DIDN’T take the EFFORT TO GET IT RIGHT OR *CARE* about if the customer is happy, then FUCK THEM! The server caused their OWN BAD TIP BY NOT CARING AND BY MAKING MISTAKES OR A HUGE MISTAKE. You can’t expect someone to pay you very well for getting their order wrong or forgetting their margarita for 25 minutes(which happened at Applebee’s this year) or forgetting items at ALL. STRIVE FOR PERFECTION; THAT IS THE WAY TO HAVE GOOD TIPS. If I pay people for doing poorly, they WON’T GIVE A RATS ASS IF I’M HAPPY the NEXT TIMES I HAVE THEM by getting my order COMPLETELY WRONG or OVERCHARGING ME OR NOT CARING ABOUT MY MISSING CONDIMENTS, ETC. WHY THE HELL GO OUT TO EAT IF I AM GOING TO KNOW FOR SURE I WILL HAVE HORRIBLE SERVICE? I DON’T KNOW ANYONE that goes out to eat to get their order wrong or to get overcharged or to get things forgotten about, I doubt that you know anyone that goes out to eat to have mistakes. As the saying goes “TREAT OTHERS THE WAY YOU’D LIKE TO BE TREATED.” If “YOU” were the customer, think how YOU’D feel if *YOUR* order was completely messed up or you got overcharged, but never received an apology? THINK HOW MEAN THAT IS NOT TO PROFUSELY APOLOGIZE FOR HUGE MISTAKES. That’s SO UNCARING. I felt SO BADLY when I messed up people’s food when I worked at the donut shop. I forgot to ring up no ketchup one time I remember and gave it to the customer, because I’m NOT going to lift the bun to see if ketchup is there, but I remembered I forgot to put “NO KETCHUP” on the ticket. I apologized 2 or 3 times and even said I was “SO SORRY” about that and even TOLD HER it was “MY FAULT”. I told her that, because I *SINCERELY FELT BAD* *I* did that, because I RUSHED too much. Of COURSE, I DIDN’T EXPECT A TIP FOR MESSING UP HER ORDER and NO SERVER SHOULD EXPECT A GOOD TIP EITHER OR A TIP AT ALL IF THEY AREN’T GOING TO GO TO THE MANAGER TO TRY TO GET SOMEONE COMPED FOR THE CUSTOMER’S INCONVENICENCE. A LOT of servers DON’T CARE, whether they are at fault or not, because it’s NOT *THEIR* food, so they DON’T CARE, but I DID when I gave someone their food. I have a CARING of the *HEART* about the customers I served, but MOST servers just don’t care what they bring to the table, especially the food runners. They don’t care to *READ THE TICKETS* even. To see I don’t have sides of condiments is RATHER *OBVIOUS* to the *EYES* if the ticket is printed correctly that is.
Why do you think parents punish their kids now-a-days with no phone or no tv or computer or video games, but NOT as much whipping? It’s NOT just the fear of getting reported to people that they are child abusers, it’s because whippings don't last long enough to give a TRUE PUNISHMENT, so parents make kids do WITHOUT to make them do BETTER and it WORKS MOST of the time. Let's say you are the mother and you say to your 6 yr old, "You won't have tv" and this 6 yr old watches tv A LOT NORMALLY, well that 6 yr old will remember MORE, NOT to do whatever they weren't supposed to do than if they aren't *PUNISHED* for it in SOME WAY that's isn’t a LONG TIME? Whippings only lasts a few minutes if they aren't really hard, so they don't learn as much as if you take something away. My point is, people DO LEARN from their mistakes ONLY if they KNOW FOR SURE if they do that mistake again, it may end up with bad results. Like if you bend your leg a certain way and it hurts, you won't do it as much I would think, so WHY would you make the SAME MISTAKES again not to make as much money? This way, if you *PUNISH* the server by not giving as much for their mistakes, customers are MORE LIKELY to get "PERFECT SERVICE", which I'd MUCH RATHER than to have 2 things off my bill. I'd rather NOT HAVE THE DAMN FUCKIN HASSLE OF GETTING OVERCHARGED or things missing or getting my order completely wrong or having a long wait for my check etc. HONESTLY, I'D RATHER HAVE A GOOD TIME AND FORGET ABOUT THE BAD STUFF. In other words, I'd rather them NOT do the SAME MISTAKES to me again and they will LEARN that if they have me as a customer again and see I tip well when they DID WELL.
Think about it, if someone said "I'll give you a 20 dollar bill(let's say 40% tip) for getting my order right or wrong", would you honestly try to get it right? If you are COMPLETELY HONEST, you'd say "NO", because MOST servers ONLY CARE ABOUT THE MONEY THEY MAKE, BUT NOT THE CUSTOMER'S FEELINGS. Servers SHOULDN'T get paid as much to get orders wrong, things missing, or checks overcharged. If you KNOW it's GUARANTEED this person will tip you, you'll say to yourself "WHY BOTHER GETTING IT RIGHT, THEY ARE GOING TO TIP ME WELL REGARDLESS?" I'd SO MUCH RATHER HAVE PERFECT SERVICE to ALMOST PERFECT SERVICE, than to go through the PURE HELL of having my order wrong or get overcharged just get it free or maybe not even get it free like my twice messed up sandwich, it's just NOT WORTH THE HASSLE or the TIME AT ALL. I would MUCH RATHER just have *PERFECT SERVICE* and pay the server 25% or more, than to have shitty service to give them 10% or less or nothing Even if my meal was comped, considering that was MISERABLE to go through, WHY would I pay someone well to go through that SAME HASSLE AGAIN? Like I really go out to eat to eat alone, NOT! But there have been times, where one of us ate alone, because of a COMPLETELY WRONG ENTRÉE being brought to the table and sometimes it was the SAME PERSON THAT TOOK THE ORDER.
A "Good Tip" just tells the server "I DON'T HAVE TO TRY, THEY'LL PAY ME ANYWAY” TYPE OF ATTITUDE, so then I get a MISERABLE EXPERIENCE AGAIN if I pay them well when I have them again. The way I tip, they'll WON’T forget the items as much or overcharge as much if they are *PUNISHED* in some way for it. YOU CAN'T LEARN UNLESS THERE’S A CONSEQUENCE. Like teenagers that get pregnant, if the mother takes care of the kid and doesn't make the teenager take care of the kid they made, then the teenager may have sex and get pregnant again and again, which HAS HAPPENED, NEVER LEARNING RESPONSILBITY for their ACTIONS. That's what SERVERS have to do, LEARN RESPONSIBLITY FOR THEIR MISTAKES. KNOWING that US CUSTOMERS have *THEIR* INCOME in OUR HANDS, they SHOULD DO BETTER and CARE to do better. You CAN’T expect to get paid well for making mistake after mistake after mistake, nor can you expect to get a tip at ALL for getting an entree brought to the table wrong by the SAME person that took the order UNLESS you go to the manager to TRY to ATTEMPT to get it comped WITHOUT the customer’s permission, because THAT would be that *CARING* thing to do as well as just the RIGHT THING to do, because if the server printed the ticket wrong or if the SAME server that took the order brought the entrée to the customer wrong, the *SERVER* should be the one to REMEDY the problem. That just looks STUPID as ALL HELL when the server brings a COMPLETELY WRONG ENTRÉE and you took the order, you should REREAD the order you wrote down BEFORE taking it to the customer, considering you did take the order. If the cook cooked the wrong entrée, the entrée should NEVER be brought to the customer WRONG, that just looks STUPID of the server if the SAME PERSON brings the food as who took the order.
"All bad tips do, is make the server remember you for next time, and then they know you are an asshole and your service gets worse."
As I said above, NO, my service got WAY THE HELL BETTER. Servers LEARN MORE if you give them the amount they DESERVE for the AMOUNT OF EFFORT THEY PUT INTO THE SERVICE. To forget a drink and NOT get it RIGHT AWAY shows they aren't sorry at all, it's JUST WORDS. If they overcharge you, unless they go to a manager and asks them to take something off, they VERY WELL COULD HAVE asked to have the item voided AFTER I’ve LEFT(if it was that type of overcharge) and POCKTED the money for all I know. My point is, unless the words go with the actions, the “Sorrys” are MEANINGLESS.
Servers LEARN from a BAD tip, because they KNOW EVERY MISTAKE THEY MADE. It's NOT ROCKET SCIENCE to realize "I forgot this, I overcharged this person, I messed this person's order up, I gave them the wrong check, I didn't notice they didn't have utensils by the time their meal arrived, etc. Servers KNOW WHAT THEY DID WRONG and WHY they are receiving a CRAPPY TIP. It's COMMON SENSE if you make *ANY* and I mean *ANY* mistakes, they may be taken off the tip.
I am willing to bet you a million dollars if I had that server that overcharged me for the house salad NEVER did that again, EVER! If I would have paid her for her DOUBTING me of all things, she would have treated the next customers like jerks too, which I want to help OTHER PEOPLE'S SERVICE as well as my own. She WOULD HAVE made about a quarter more tip for overcharging me $1.51. Also, she could have asked the manager to void the house salad AFTER WE LEFT, because it was purchased with an entree, which then she would have STOLEN about $1.75. My point is, it ALL depends on *HOW* the server HANDLES the situation and if it's a HUGE mistake or not or how LONG does it take to correct the mistake. If you take 5 minutes to get me a missing side of ranch, well you aren't sorry, whether you said it or not. If I COULD go back to the kitchen I could pour MY OWN ranch into that little cup and have it to my table in about a minute and a half at most. I KNOW I'm NOT the ONLY customer, so I'd wish you people quit saying that, because I KNOW THIS, DUH! If there's *ANY MISTAKE*, it should take TOP PRIORITY OVER ANY OTHER REQUESTS. A mistake HAS been taken care of BEFORE our food order one time at Chili’s. She brought our drinks, but went RIGHT AWAY to another table, which saw it looked like someone had a problem with their entrée, I UNDERSTOOD 100% that she should attend to THAT CUSTOMER BEFORE we ordered, as I would hope she would for us if we would have had a problem with our entrees or the check.
Servers WILL LEARN if they don’t make as much. They WILL LEARN to do better NEXT TIME AROUND. You think they won’t, but they DO KNOW IF THEY’VE FORGOTTEN THINGS IF YOU’VE HAD TO REMIND THEM OR IF THEY’VE BEEN OVERCHARGED AND YOU POINT IT OUT TO THEM. THEY KNOW WHY THEY ARE GETTING A SHITTY TIP FOR SHITTY SERVICE. TREAT OTHERS AS YOU’D LIKE TO BE TREATED. You treat me like shit, I’ll treat you the SAME EXACT, EXACT, EXACT, EXACT, EXACT, WAY IN THE TIP, DESERVEABLE SO!
penelope
"bread is taken to the table when the table is greeted or if you are eating at the bar then the bread comes out with the salads."
Maybe, at YOUR LOCATIONS, by overhere, I PROMISE YOU, we get our pumpernickle bread AFTER we order our entrees. I SPECIFICALLY REMEMBER the time we went with the waiting 10 minutes for 2 soft drinks. Do you honestly think he had time to get bread with serving 3 tables, which the table on the side of us had 4-5 people, can't remember if it was 5 or 4, because this was about a year ago? I think the table had 5 people.
WE HONESTLY RECEIVED OUR BREAD *AFTER* we ordered our food, I'm NOT LYING. Hell, call the Outback in Metairie, LA and ASKS. I BET they will tell you that servers bring out bread AFTER they have at LEAST had their drink order taken. I've NEVER received bread when the servers greeted us at Outback, EVER, I PROMISE you that in Louisiana at least. I NEVER went to an Outback outside this state before.
"what do you think you are some kind of jennifer lopez or nicole kidman to get treated like a star."
Actually, those people should get treated like EVERYONE ELSE; they are just people too. Also, I should get treated like I am a person and my order matters. Stars should NEVER got "Special treatment." Those people are just people, big freakin deal.
"Yeah don't tip me and i will learn just how to treat you next time you come in."
Well, you did it to YOURSELF the FIRST TIME AROUND. Treat people GREAT from the start and you won't have a problem. I've also ASKED the hostess sometimes "Who's our server" and if they would have said a certain person, I would make sure I'd wait LONGER to get a DECENT SERVER that CARES MORE.
HOW can you expect a great tip for crappy service? You make mistakes, you LITERALLY PAY FOR THEM. You TRY NOT TO MAKE MISTAKES is the WHOLE POINT to make better tips.
Here's PROOF ANOTHER OUTBACK BRINGS BREAD AFTER PEOPLE ORDER.
http://crdiary.blogspot.com/2004/10/surviving-outback.html
"How many of you can go to Outback without ordering the bloomin' onion thing? Especially if you really like onion rings. Well, we didn't order it. The guys just said no, no, no appetizers. Then they brought the little hot loaf of pumpernickel bread and whipped butter - which we ate."
They ordered their drinks *FIRST*, BEFORE getting bread, meaning, they DIDN'T GET GREETED WITH BREAD.
That is MY POINT, you DON'T KNOW WHAT YOU ARE TALKING ABOUT. All I did was a google search and found someone's blog with their story. This PROVES they weren't GREETED with the bread. In other words, the server got the drink orders BEFORE getting the bread, meaning they DID HAVE TIME TO ASK if they wanted bread or not.
Also, they DID NOT ORDER THAT, DID YOU NOTICE THAT? They pointed out they didn't want appetizers, but they did eat it anyway, but didn't order it. It was just brought to the table WITHOUT their consent.
beneaiah
"Wait for the bar to pour them, then go deliver."
I would have gone to get the drinks MYSELF, because I'm NOT LAZY. I would take the ACTIONS NECESSARY TO MAKE DAMN SURE I GO IN ORDER!
penelope
“ja ja ja you are posting things that other people, that have never worked in outback, have said. HELLO i was trained there, i worked for 3 years and you should get bread no later than when the server takes your drink order.”
So, you are saying the customers don’t know when they received their bread, well, OBVIOUSLY, they KNOW WHAT KIND OF SERVICE THEY HAD TO POST ABOUT IT, IDIOT! I KNOW WHEN I RECEIVED BREAD, AFTER WE ORDERED OUR FOOD. They received it BEFORE their food order, but AFTER their drink order, meaning they NEVER GOT GREETED WITH BREAD, which means the server had TIME TO ASK IF THEY WANTED BREAD OR NOT!
“I do not have to call any outback, and sure Outbacks will differ from each other depending on the area, but the fucking bread should be at the table before the fucking salads (unless it is in the bar) it is outback policy to always bring bread to the table.”
By you telling me you don’t have to call, tells me I’m RIGHT 100%, otherwise you’d CALL. The phone number is: (504) 455-6850. Go ahead and call and I am willing to BET YOU that servers bring out the bread AFTER they take the drink orders at LEAST and WE HONESTLY DIDN’T receive bread until AFTER all 3 food orders were taken and PUT IN when the waiter got triple sat at exactly 5p.m. on that Saturday evening. I have NEVER received bread at that location BEFORE our drink orders, EVER, EVER, EVER. I also NEVER received bread at another location about 45 minutes away also BEFORE our drinks got delivered to us. I’ve gone at the Metairie location about 4 times at LEAST, but NEVER received bread that fast, BEFORE we had drinks even. That’s just STUPID to bring something to the table that you would like to have something to drink with, at least WATER even and that was NEVER asked for. Maybe at your location you live at they brought bread when people are first greeted, but NOT HERE or wherever this person that wrote the blog I posted ate at.
“But the fucking bread should be at the table before the fucking salads (unless it is in the bar) it is outback policy to always bring bread to the table.”
By you stating this, means customers DO NOT ALWAYS GET GREETED WITH BREAD, you are ADMITTING THAT YOU’RE WRONG! What a COMPLETE IDIOT, I’ve PROVED YOU’RE WRONG from a blog post that all I did was go to google and put in a few search words and found that blog. So YOU ARE WRONG, they DON’T GREET EVERYONE WITH BREAD! Customers KNOW what kind of service they had!
LOOK at this story: http://www.fromsadtoraw.com/Journals/Michelle/RawDailyJournal-Jan2005.htm
“Woohoo! I weigh 230 pounds! That's 9 pounds lost in exactly 2 weeks, since I've gone back to raw, healthy eating. I can't wait to see how my body transforms over the next few weeks. Hopefully my next weekday report (since I only weigh at the office) I'll be in the two twenties.”
That she said this PROVES SOME people DON’T want BREAD to tempt them: “I ignored the yummy pumpernickel bread on the table.”
See, SOME people DON’T WANT THE DAMN BREAD, this SITE PROVES at least ONE PERSON DIDN’T WANT THE TEMPTATION EVEN!
“So no the server does not have to ask you if you want bread, if you do not want it you tell your server no bread. simple.”
Actually, NO, the customers SHOULD NEVER, EVER, EVER, EVER have to tell you NOT to bring something they NEVER, EVER ASKED for or acknowledged they wanted. You SHOULD out of *COMMON DECENCY* ASK if they want bread. They DIDN’T order it, so DON’T bring it. See, that blog I posted in the other posts? They seemed SURPRISED they got bread, probably their FIRST time there. They didn’t want ANY appetizers, but ate it anyway, because it was there, but they didn’t WANT ANY appetizers. That is sort of like an appetizer, but free as long as you buy something, that’s WHY the servers DON’T EVER GREET US WITH BREAD at Outback or Olive Garden like some Mexican places greet customers with chips and salsa and/or beans.
At Olive Garden, they DON’T greet us with bread. They take your order and an entrée COMES with soup or salad and bread sticks, meaning, you HAVE TO BUY THE ENTRÉE TO GET THE BREAD. They DON’T GREET YOU WITH IT and SO DOESN’T OUTBACK.
The difference is though, with Olive Garden, they have on the MENU, that you get bread, they DON’T at Outback, so as in the blog, the customers WERE SURPRISED they received bread.
“They do not work to care about people.”
That’s the DIFFERENCE between you and me, I’m a *CARING* individual that actually “CARES” about customers I served and you are just a *SELFISH BITCH* that doesn’t care as you stated in this sentence. You ONLY care about *YOUR* PROFIT, NOT about CUSTOMERS order problems or if they are overcharged or not. It all depends on the INDIVIDUAL PERSON whether a person cares or not. If they grew up not to care, they probably won’t care, but if they grew up with morals and lots of love, they probably WILL CARE about the customers they serve.
“Caring about people and about your 3 sides of mayo does not pay the bills. doing my job properly and ensuring a good tip does.”
Actually, YOU’RE WRONG! If you CARE about my 3 sides of mayo, you’ll get MORE MONEY to pay those bills, you IDIOT! If you don’t give a shit, you’re tip will be a bunch of SHIT! Get THAT? Doing your job as you said “PROPERLY” is making 100% SURE you have those 3 sides of mayo the customer asked for and you KNOW that’s the 100% TRUTH! If you “CARE”, your tip will be MORE profitable, that’s just COMMON SENSE as far as people that are fair anyway. I am NOT talking about cheapskates; I am talking about people like me that tip for people that DO THEIR JOB as they were TOLD TO BY THE CUSTOMER. “I would like 2 sides of mayo and 1 side of ranch.” You are the server, you bring me the 2 sides of mayo and 1 side of ranch, which IS YOUR JOB, so your tip will be determined if you got the order 100% correct as far as what you can SEE, which the sides you CAN SEE WITHOUT TOUCHING my food if you take the food to me that is.
“It is not included in the bill.”
You are a COMPLETE IDIOT! It’s INCLUDED in the bill if you have a large party like 6 or more or I’ve even seen 5 or more, depending what the restaurant’s particular policy. Also, if you use a coupon that states automatic gratuity added which I HAVE seen a few times, it’s IN THE BILL. You are STUPID! NO, it’s NOT included in the bill with just 2 people, but if I go with 10 people, it MORE THAN LIKELY WILL BE and I’ve HAD it INCLUDED in a bill in 1999 when my nursing school group decided to have lunch with our teacher to a restaurant which we all met at and paid for our own bill, because at this college, they changed clinical teachers at half of the semester, so it was like a good-bye lunch to our teacher at half the semester. The bill had added gratuity to my bill, because we had a large party, probably about 12 people at least.
“You are the one that thinks you are better than everybody else.”
LOOK IN THE MIRROR, that’s what YOU think YOU ARE, NOT ME. You think that “Because Jennifer Lopez steps in she gets ROYAL treatment, FUCK THAT!” She’s a person just like you and me, PERIOD! WHO GIVES A RATS ASS WHO she is? She’s a HUMAN BEING that happens to be famous, WHOPPEE, BIG FREAKIN DEAL! People should get treated as EQUALS NO MATTER WHAT THEY DO FOR A LIVING TO BE FAIR TO EVERYONE!
GEE, I found PHYSICAL PROOF I’M RIGHT!
http://www.outbacksteakhouse.com/ourmenu/nutrition.asp
“Salads & Sides - At your request, we’ll hold the bread unless your fellow diners can eat it.”
http://www.b4-u-eat.com/houston/restaurants/reviews/rsv0254.asp
“When I was seated, the waitress came right away for my drink order, but took over 15 minutes to bring it and the salad and bread arrived before the drink, not to mention that all I asked for was water w/lemon. For a busy restaurant I can understand it, but the place at the time was more than half empty -- maybe 6 tables with customers at the most.”
Gee, doesn’t this look like the customers DIDN’T get greeted with the bread? DUH, they DIDN’T! The FOOD ORDERS were taken BEFORE the bread arrived, which PROVES some servers DON’T greet with bread at Outback. Maybe you did, but NOT EVERY OUTBACK MAKES SERVERS DO GREET CUSTOMERS WITH BREAD. I know I have NEVER had a server at ANY Outback greet me with bread and that is the TRUTH!
http://chefmoz.org/United_States/OR/Medford/Outback_Steakhouse1028954380.html
“No bread...so I asked her if we could please have some bread and she acted as if I had bothered her.”
See, customers DON’T NORMALLY GET THEIR BREAD BEFORE THEIR GREETING from the things I’ve found on the internet. I doubt these people are lying about their experiences.
nini
"Then i will go to the third table, pre-buss it, punch in the desert,"
So you'd DELAY people's orders for clean up work. You are one SELFISH BITCH and UNCARING HUMAN BEING to make clean up work MORE IMPORTANT than someone that is waiting for their dessert. What A MEAN PERSON YOU ARE! Why do you care MORE about fuckin pre-bussing a table than getting an order that someone is WAITING FOR? That table that you are pre-bussing ISN'T going to tip you, the CUSTOMERS that are waiting are, so if you take up their time for something you can LITERALLY DO AFTERWARDS, you are HURTING YOUR TIP as well as THEM.
Customers come FIRST BEFORE ANY TYPE OF CLEAN UP WORK. Customers are MORE IMPORTANT THAN A TABLE BEING PRE-BUSSED, because if they wait LONGER, they will NOT tip as well as if they get their stuff FASTER. The SOONER you put the order into the computer, the SOONER the cook can fix the food and YOU KNOW that's the TRUTH! The cooks don't have the ticket, they aren't going to do squat unless a manager tells them to.
Tell me WHY "Pre-buss" BEFORE punching an order in? WHY DELAY PEOPLE'S FOOD? WHY the HELL DO THAT TO PEOPLE? WHY BE SO FUCKIN UNCARING ABOUT PEOPLE'S WAIT? WHY? WHY is CLEANING MORE IMPORTANT than an ORDER to you? I made 100% SURE I made an ORDER COME BEFORE ANY clean up work when I worked at the donut shop. Meaning, if I had to leave the booth dirty, so be it if a customer had a request, unless that person wanted that booth. People’s waits are WAY THE HELL MORE IMPORTANT THAN CLEAN UP WORK WILL EVER BE! Do you honestly think people care about dishes on the next table? They care about "HOW FUCKIN LONG DO I HAVE TO WAIT FOR THIS" attitude. They DON'T CARE ABOUT their surroundings as much as their request getting to them in the fastest way possible, which is putting the order in IMMEDIATELY when it's taken UNLESS, a food or drink order that was ordered BEFORE those customers was done, THEN, that's VERY UNDERSTANDABLE to go get those orders, but NOT to do clean up work. WHY ARE YOU SO UNCARING ABOUT PEOPLE'S TIME? Do you like to wait for things longer than necessary or if you don't care, well I bet the answer MOST people would say would be "NO", so WHY make a customer WAIT LONGER for their requests to CLEAN UP which is something that TRULY, HONESTLY, CAN BE DONE AFTER YOU PUT THE ORDER IN, HONESTLY, IT CAN BE DONE AFTERWARDS IF YOU THOUGHT OF THEIR WAIT INSTEAD OF JUST YOURSELF! What a SELFISH HUMAN BEING YOU ARE!
“If the first table i go to asks for a check, then the second asks for a dessert, the third needs to be pre-bussed, then i'll let my first two tables that I will be right back with their requested items, and then i will go to the third table, pre-buss it, punch in the desert, drop the plates in dish, print the check, and by that time, the desert will be ready.”
So you are LYING to the first two tables, because you WON’T be *RIGHT* back with their request, you went to the THIRD TABLE BEFORE getting their requests. YOU ARE A FUCKIN LIAR! I also CAN’T BELIEVE that you’d punch in a dessert and pre-buss a table BEFORE printing the FIRST table’s check, which they asked for their check *FIRST*, so WHY make the FIRST table WAIT THE LONGEST out of all of the tables? The dessert would be ready BEFORE the people even paid from the first table, but you should have given the check to the FIRST TABLE, FIRST and be ringing up the first table’s check by the time the dessert is ready. WHY WOULDN’T YOU JUST DO the 2 requests FIRST, which is getting the check to the first table and putting in their food order, THEN worry about those dishes that AREN’T WALKING AWAY or HAVE FEELINGS OR ARE PISSED OFF AT YOU TAKING THE FIRST TABLE’S TIME THEY WANT TO LEAVE AWAY OR MAKING THE SECOND TABLE WAIT LONGER FOR THEIR DESSERT SO YOU CAN PRE-BUSS A TABLE THAT LITERALLY *CAN* BE DONE AFTER YOU’VE GOTTEN THESE PEOPLE’S REQUEST? PEOPLE ARE WAY THE HELL MORE IMPORTANT THAN FUCKIN DISHES OR BUSSING A TABLE. WHERE THE HELL YOU GET OFF MAKING PEOPLE WAIT *LONGER* FOR THEIR REQUESTS?
The FIRST table should get their check delivered to them FIRST out of being FAIR, then go back to the computer terminal to punch the dessert in for the second table. Then go to pick up the First table’s check to be rung up. Then, the dessert is probably done so you go bring the dessert, THEN you go pre-buss the table. Or, if the dessert isn’t done yet, go to pre-buss the table before getting the dessert, because it’s NOT DONE.
Or if someone would do it somewhat YOUR WAY, at least put in the requests FIRST BEFORE ANY and I mean ANY, CLEANING IS DONE. Bussing a table is something that CAN WAIT IF YOU THOUGHT ABOUT PEOPLE’S TIME AND WERE CONSIDERATE OF PEOPLE’S TIME.
The one thing that I CAN’T UNDERSTAND is servers putting objects AHEAD of CUSTOMER’S TIME AND FEELINGS? Those dishes WILL STILL BE THERE AFTER THESE PEOPLE HAVE THEIR REQUESTS.
“I'll grab the desert, drop the check off and drop the desert off.”
That’s NOT FAIR! The dessert was ordered AFTER the check was requested, so you SHOULD go get the check with the credit card or cash(that would be where you’d be if you went to get the check FIRST more than likely), and then get the dessert to the second table. See, my method, I got the first table out faster, which means more “TURN AND BURN” to make more tips. You’re way, would be to DELAY the first table from leaving considering they asked for their check FIRST, it’s ONLY FAIR to ONLY go get the check UNLESS someone’s food or drink order that had OBVIOUSLY ORDERED BEFORE the first table is done, then I can UNDERSTAND going to get their food BEFORE the check request.
“BUT if you ask for your check I'm not going to hall ass to the back to print it when other table need my attention first.”
ONLY if they got your attention FIRST, otherwise you’re being RUDE to the table that wants their check if you go out of order.
“YES i'll make a little small talk, so that they know that they can ask me for antyhing, and be comfortable about it.”
You said: “If I do what you are talking about, i'll get behind.”
Well, YOU are making YOURSELF GET BEHIND BY MAKING FUCKIN SMALL TALK! There is NO NEED FOR THAT WHEN THAT’S NOT EVER PART OF A SERVER’S JOB! It’s a part of a bartender’s job, but NOT a server’s job. Making “small talk” makes people’s orders get delayed, makes people’s food get cold, makes people wait LONGER for their check or to get their check rung up, to get ANY REQUEST. LOOK IN THE MIRROR WHO’S BEHIND? YOU DON’T HAVE TIME TO MAKE “SMALL TALK”, but you DO HAVE TIME TO BE FAIR TO CUSTOMERS and THINK ABOUT THEIR WAIT. You are making people wait LONGER for their requests by making small talk, do you realize that? HOW DARE YOU! Telling me about being behind, when YOU are making small talk which making you get behind. You WOULDN’T be behind if you would do my method WITHOUT THE DAMN WASTING TIME SMALL TALK and YOU KNOW THAT IS A TIME WASTER. People want to ORDER, NOT to FUCKIN CHIT-CHAT BEFORE they have a chance to order even. What an INCONSIDERATE PERSON YOU ARE ONLY THINKING OF SMALL TALK, but NOT ABOUT PEOPLE’S WAITS.
“That doesn't mean i'll sit down and ask them for details on their day, or how their childhood was.”
Even wasting 10 seconds is WASTING VALUABLE TIME that you could beat ANOTHER SERVER to the computer terminal to make a DIFFERENCE BETWEEN getting an order of cheese sticks in first, vs. the other server BEATING YOU TO THE COMPUTER TERMINAL, therefore, our order of cheese sticks may get to us second instead of first if let’s say we ordered first. Also, I’ve seen a server have to wait for a computer terminal because there was ANOTHER SERVER on it, meaning, if MY SERVER would have NOT made conversation, then MY SERVER would be able to put my order in THAT MUCH QUICKER.
“Sometimes, bread isn't ready, so if your bread isn't on your table in under 15 seconds, you need to calm the hell down because there is nothing a server can do about it.”
“If you order an alcoholic drink, and the bar is backed up, THERE IS NOTHING A SERVER CAN DO ABOUT IT.”
I KNOW it may have to be WARMED and that takes TIME. I KNOW ALL THIS ALREADY! I consider the bar being packed. That is WHY I WAITED 25 minutes BEFORE I asked where my margarita was at Applebee's and finding out that he forgot it as I thought he did.
“They didn't even know that pickle came on it BECAUSE they didn't read the menu!”
Sandwiches are A COMPLETELY DIFFERENT STORY. For one thing, if I took an order, I’d say “So lettuce and tomato ONLY” to make sure they ONLY want those items. I DON’T see anything WRONG with that. However, if I’ve taken time to WRITE MY OWN ORDER DOWN, OBVIOUSLY I KNOW EXACTLY WHAT I WANT NOT TO QUESTION ME.
penelope
"again you are really an idiot, and you try to post things to make it look like they agree with you, but you don't even know what your saying SEE SEE i made you look like an idiot SEE SEE i was right....fucking bitch i am laughing my head off."
So WHERE DOES IT SAY ANYTHING ABOUT GREETING WITH THE BREAD, HUH? All it states is that if I was to request no bread they wouldn't bring it out at ALL. So YOU ARE THE IDIOT, BECAUSE IT DOESN'T *PROVE* THEY BRING BREAD OUT WHEN THEY GREET A TABLE WHICH IS WHEN THEY GET THE DRINK ORDER? Greeting is NOT when the drinks are being brought to the table. Greeting is when you say "My name is so-n-so and I'll be your waitress; May I start ya'll off with something to drink?" See, that is when we NEVER received bread. We ONLY received bread AFTER we had our soft drinks, even after we sat and drank our soft drinks for a few minutes even. In other words, the bread WASN'T even delivered with the soft drinks. Also, the blog I posted PROVES that ALL SERVERS DON'T GREET WITH BREAD AT OUTBACK AND ALL LOCATIONS DON'T GREET WITH BREAD EITHER.
LEARN TO READ NEXT TIME!
penelope
"Still you can't accept the fact that it clearly states that that the customer has to request the server not to bring the bread."
You still DON'T get *GREETED with the bread, that is the POINT of this discussion about the bread. We NEVER got greeted with bread and the blog I posted, the about, the customers DIDN'T get greeted with bread, so this PROVES *NOT EVERY SERVER GREETS WITH BREAD*.
The customer has to request not to bring bread, because they get *GREETED FIRST* so they *HAVE A CHANCE TO*, where as with the way *YOU* do things, the customers already have the bread at the table when you greet them. Don't you get it that there *HAS TO BE A *CHANCE* to give a request to being with. If you arrive with bread BEFORE even taking the drink orders, the only thing you can do with the bread is bring it back, but *HOW* can you *NOT BRING IT OUT AT ALL* if you've brought it already doing it ONLY *YOUR* way. The REAL WAY is the way it's stated.
"“Salads & Sides - At your request, we’ll hold the bread unless your fellow diners can eat it.”
Basically, customers have a *CHANCE* to say they want bread or not, by NOT *GREETING* them with bread, by just greeting them by saying your name and getting their drink orders. Don't you get that's what this means? It DOESN'T state ANYTHING about greeting with bread, because the customer has to have a *CHANCE* to *REFUSE* the bread by NOT BRINGING IT TO THE TABLE TO BEING WITH! If you bring it when you greet, you'll have to go back to the kitchen to bring it back or bring it to another table. The customers DON'T have a chance to say *YES* or *NO* doing it ONLY *YOUR* method, when as I said before, we NEVER GOT GREETED WITH BREAD, that just isn't how it happens around here. YOU'RE TOO SCARED TO PROVE "I'M RIGHT" NOT TO CALL THE NUMBER, WHICH PROVES "I'M RIGHT."
Riarheed
"you were the 3rd table, you would never get greeted in the first 3 minutes"
Don't you get it? WE got greeted 3 minutes, meaning, doing it his method, made table 3 not get greeted until at least 5 minutes from being seated at the EARLIEST, because he had to get our 2 drink orders and 4-5 people's drink orders at the second table. So his method DOESN'T get people greeted that fast either, just so you know. I looked at my watch when we got seated, it was EXACTLY 5p.m., he didn't come greet us until 5:03p.m. We didn't receive our ONLY 2 soft drinks until 5:10p.m., because he went to get all those drink orders from all 3 tables and fill at least 9 glasses altogether. You don't think it's a little ridiculous to wait 10 minutes from being seated to get 2 soft drinks? I can see a mixed alcoholic drink, but SOFT DRINKS, that's a bit LONG. He also gave a lady at the second table hers before our 2, which pissed me off. We got seated first and ordered first out of the 3 tables, so we should get our soft drinks delivered to our table first out of being FAIR.
"Generally, if you ask for honey mustard for chicken fingers that come with bbq sauce, then ask for it IN ADDITION TO...most of the time people dont want both and it will get thrown out without being touched, why should we do that?"
I've had to say "I'd like to *ADD* a side of ranch" with mozzarella sticks. I think it's STUPID that I have to say that, because if it's ON THE *MENU*, the *CUSTOMER* is *PAYING* for it, so GIVE THEM WHAT THEY ARE PAYING FOR. I LOVE BOTH SAUCES TO DIP THEM IN. Meaning, one bite with ranch another bite with marinara. Just because I say "I would like mozzarella sticks with a side of ranch" DOESN'T mean I don't want what's *ON THE MENU*. BRING IT WHETHER IT'S WASTED OR NOT, INSTEAD OF WASTING CUSTOMER'S TIME ASKING THEM, WHEN THEY ARE PAYING FOR THE CONDIMENT IN THE PRICE OF THE MEAL. SOME restaurants, though rare, charge for condiments that I've been to before. I'd RATHER be charged extra for what I order, than to get my order not as it stated *EXACTLY* on the menu. I SHOULDN'T have to say "I would like to *ADD* a side of ranch, when marinara COMES AUTOMATICALLY with the mozzarella sticks. GIVE THE PEOPLE WHAT THEY PAID FOR! WHY WASTE THEIR TIME ASKING IF THEY WANT BOTH, WHEN *SOMEONE ELSE* MAY WANT THE OTHER CONDIMENT. For instance, I wanted a side of regular ranch with the southwestern eggrolls at Chili's that comes with avacado ranch. Well, *I* wanted regular ranch and my husband wanted avacado ranch, because I wasn't sure if I'd like the avacado ranch, so I got regular ranch incase, which I like BOTH. GIVE THE PEOPLE WHAT THEY PAID FOR!
"most of the time people dont want both"
That's just it, you're grouping everyone into *MOST*, when you should be thinking about *EVERYONE LIKES DIFFERENT THINGS*, INSTEAD.
itsamadmadmadmadworld
"This is not something that we can go back and tell the guest... "Hey.. I tried but they refused to comp it" That makes management look bad and it will come back to us."
I would tell them. I'm wouldn't let my manager make me not make a good tip. Hell with that, I'd go work someplace else if he'd tell me what I can or cannot say about that.
"Did she really make that big of a mistake? She gave you an incorrect bill.. She apologized. Did you pay it?"
Of COURSE we paid OUR check. ANY overcharge is a big mistake, unless it's something like a few cents, then I consider that a small mistake. I've been overcharged 4 cents twice at the same restaurant and once at Dominos. It's MINOR, but it can add up over time if NOTHING is done about it.
"Did you deserve to get something for free because she handed you a wrong piece of paper? NO you did not."
YES, I DID. I DON'T AGREE! For one thing, I DON'T KNOW if the person is doing it on purpose to STEAL, I TRULY DON'T. Second of all, if it is truly a mistake, the person that makes the mistake should be willing to *MAKE-UP* for the mistake for our inconvience to have to wait to get things corrected. So, NO, I SHOULD have received something free EVERYTIME I've gotten overcharged, even for the 4 cents out of the fact that the server didn't bother to DOUBLE CHECK things just like when you hand in an essay or report at school. Sure, back then you aren't in a time crunch, but still, the server could CATCH the mistake BEFORE handing it to the customer. There's NO REASON to hand a customer something either missing(an undercharge) or some wrong price that is over the amount ordered or the wrong check or extra items that weren't ordered. A server shouldn't think because "Well it's a mistake, I don't have to make-up for the customer's INCONVENIENCE?" MOST of the overcharges, I have NEVER been comped ANYTHING. Almost $11 being rung up on the wrong table at Applebee's in 2003, the manager just returned my money to the credit card and rung up the correct table. I SHOULD have gotten something free for such a huge overcharge, but I didn't ask, because I'm NOT like that. If the manger offers that's one thing, but I'm NOT going to ask to get something free. I think when someone is overcharged, they should get at least a coke on the house for the customer's inconvience. I am NOT sure WHY you think *STEALING* is OK, whether it's intentional or not, it's still would be STEALING if I wouldn't have spoken up.
"If she took things off your bill without telling her manager.. it meant that she paid for them out of her own pocket."
You DON'T KNOW THAT FOR SURE. Every place is DIFFERENT.
beniah
"but again, unless you have walked in our shoes, you really have no right to tell us how to do our jobs."
Being a customer and actually *RECEIVING* the shitty service that some of these servers give GIVES ME THE RIGHT TO TELL SERVERS WHAT THEY ARE DOING WRONG. I learned a LOT by being a customer so often, really, thinking about how *I* feel when it’s MY TURN to get served and I’d relate that to people I’d serve as if *I* were the customer. Like friday night, a server that was new said “I’ll admit, I forgot to put your appetizer order in.” He apologized a bunch of times and even offered us something free. My point is, that is SO RARE that a server actually gives a shit about the customer as if it happened to THEM. Yes, he messed up, but he tried to MAKE-UP for it, which is VERY CARING and I EXPECT someone to CARE. Most people don’t care. My husband and I have had wrong entrees before and NO offering ANYTHING for our ruined meal. I didn’t get the manager, but I feel the server SHOULD, if that person is the one that made the mistake. Like if I served, and I realized before I brought someone their food, I printed the ticket wrong, I’d honestly TRY anyway, to get something comped, because I’d feel so HORRIBLE that I really messed up their meal. It’s really not the customer’s job to go get a manager for a server’s mess up. It’s the server’s job to make sure the customer is happy. You can’t expect a tip with NO EFFORT to make-up for a huge mistake like a wrong entrée.
I am so SICK of servers forgetting my condiments. Just last friday, I went to a local chain restaurant. I asked the waitress to bring my condiments before my meal and she even wrote down the order down as well as I gave her my written order(that's how DESPERATE I am to get my order correct, which I even underlined ONLY lettuce, cheddar cheese, and extra crispy bacon). She told me flat out a LIE. She said "I'll bring them out ahead of time and that they are in bottles" The ranch wasn't, but mayo and mustard was in bottles. Sure enough the food runners comes with NO condiments, a pickle on the plate(which someone can SEE is wrong), no cheese(COOK'S FAULT because it was on the check). I told the food runner. The server came up to my table and I was pretty pissed, but can you really blame me when I KNOW THIS ALMOST ALWAYS FUCKIN HAPPENS? Anyway, she got my condiments right away as well as apologized, which I told her the reason why I asked for them to bring them before is so I didn’t have to wait to eat. I was more pissed that she LIED to me than anything. Anyway, the check had no tomatoes and no onions, but NOTHING about no pickles, meaning she didn't even print the ticket correctly, otherwise, the ticket would have also had NO pickles. Anyway, I also waited almost 20 minutes for my frozen margarita. She did apologize for my not having condiments, but really, she didn't even TRY TO GET THEM AS I HAD ASKED HER TO. It's NOT like I made her make an extra trip, because she ended up having to make the trip ANYWAY. I am SICK of servers NOT CARING ABOUT MY CONDIMENTS. I TRIED to get them ahead of time and some servers just don't care. She got 10% tip for LYING TO ME as well as not caring about checking on my margarita for that long.
“I might also remind you that the IRS actually taxes us on our sales, not tips, but the sales, so if you don’t actually leave what the IRS expects you too, then technically you have robbed us of income.”
Just remember something, customers AREN’T responsible for your income, your EMPLOYER is. You do a shitty job, you should get a shitty tip. You do a GREAT job, you’ll get a great tip like 25%, obviously depending on *HOW MUCH WORK* did you provide me. As I said before, if I don’t get a any refills and order a pasta dish, it’s NOT NEARLY as much work as if I order a burger with fries and condiments as well as a couple of refills. You do more work, you should receive more money as long as things are correct of course.
I feel your EMPLOYER is robbing you of your income you deserve, because I feel serving customers in a restaurant is one of the HARDEST jobs and get paid shitty pay per hour. Honestly, I feel servers should get $6/hr plus regular tips like 15%, 20%, 25%, etc. I feel especially if they have take out they have to do, they SHOULD be paid that. Don’t think it’s the CUSTOMER’S responsibility to pay you the rest of what you aren’t getting if you don’t do a good job. STRIVE to do your best. I feel some servers just don’t even TRY or CARE or even say ONE sorry when they mess up. How can you expect a good tip with no apology for an overcharge or no apology for a wrong entrée? WHO goes out to eat to have their order wrong or get ROBBED by their server by overcharging them? You expect a tip to STEAL from a customer, because you were TOO LAZY to make sure the bill was 100% correct? Get real, you know. You don’t want us to steal from you, but it’s ok for you to steal from us.
An example I have of a server not trying is about a month ago. The waitress didn’t write our drink order down which was: tea for my husband and dr. pepper as well as a Presidente’ margarita made with Jose Cuervo instead of Sauza tequila. She came back with the margarita and my husband’s tea. I had said “I ordered a dr. pepper” and she said she forgot, but that she was sorry. She got our food order, but didn’t go right away to get it, I literally waited 13 minutes to get a dr. pepper, so OBVIOUSLY she didn’t mean she was sorry, otherwise, when I went to the bathroom right after we ordered which it was on the other side of the restaurant as well as I took at least 2 minutes in there, my drink still wasn’t at the table. ANYTHING forgotten should take TOP PRIORITY. I saw her before she handed me the drink, giving a check back with change or credit card to another person even though my drink had been asked BEFORE this man’s check at the other table. She also didn’t try again. She brought the drink without a straw, now come on, no straw. She didn’t even TRY you know. I had asked her to bring the condiments before my meal. I had even had my order written down as well as she wrote it down. She still got it wrong. I am SO GLAD I had asked for my condiments before my meal, because she brough a HALF side of bbq sauce when I had asked for *2*, NOT a HALF. My point is, if I was the server, I would have had the straw, at least ATTEMPTED to remember the order by WRITING IT DOWN, got the person 2 sides FULL of bbq sauce, because a customer requested SIDES, NOT HALF sides. Also, I would have compared what I wrote down BEFORE taking it to the customer. So I probably wouldn’t have forgotten the dr. pepper. My point is, this server didn’t even TRY to bring a soft drink without a STRAW even, HOW STUPID IS SHE? It’s enough that she forgot my drink, but not to get it right away as well as not to be *PREPARED* with a straw, which she had to go and get, is just RIDICULOUS. She asked us twice about desserts, just because my husband was finished, but I wasn’t near finished yet, partly because the food runner asked about my favorite margarita and told me about another margarita, which I went along with it to be nice, but my food was in front of me, let me EAT, you know. My main point is, SOME severs don’t even seem to *TRY* to get an order correct.
One time at Chili’s last year, a waiter took down our food order WITHOUT writing it down. Well of course, the food runner comes with the wrong side for my husband’s entrée, no condiments with my meal as I had ordered. Also, because he didn’t write it down, he had to come back to the table to ask “Did you say only lettuce and tomatoes?” I said “Only lettuce and onions.” See that server didn’t even TRY to attempt to get our orders correct, 10% tip is what he DESERVED. I know a couple of times, we’ve gotten wrong entrees and the order was written down as well as one of the servers that took the order, actual brought out the wrong entrée to me like an IDIOT. So I know writing the order down is NEVER a *GUARANTEE*, but it sure may HELP, than not to even attempt to try to remember the order by not writing the order down. The problem is, that server that wrote down my order that brought me the wrong entrée also, NEVER attempted to review his pad of paper that he wrote down my order on. He ended up admitted he pressed the wrong button. My point is, servers don’t TRY a LOT of times to get orders correct, so WHY should I pay someone well to screw up my meal, when they should have noticed the wrong food in the kitchen if the same person that took my order brings me the food? The server shouldn’t bring it to the table completely wrong that took my order. That’s NOT EVEN TRYING to get the order correct.
“Not only that, but we are also expected to run other peoples food, as well as keep up stocking things in the back as well.”
When you run other people’s food, do you just take the plate and go to the table or do you find out what the people ordered BEFORE taking food to the customer that may be incorrect? If you just take it to the customer without finding out what they ordered on the ticket, that’s just STUPID.
“You are so quick to judge us and tell us how to do our job. Before you should give anyone else any kind of advice on how to do our jobs, DO IT YOURSELF.”
Even if I did do it myself, I’d still get some of the SAME service issues when I’d go out to eat. Like if I served and some customer said they wanted a side of ranch, I’d ask them if I could bring it out ahead of time and just go do it, because literally, 95% of the time, the food runners NEVER have the condiments, EVER. See, that’s because I’d actual *CARE* about my customers as if *I* was the customer at the time. I would also double check the check with my pad of paper BEFORE just handing it to the customer. I NEVER said I wouldn’t make mistakes, because with SO MANY requests, there’s bound to be some mistakes, but the difference is I’d APOLOGIZE as well as get the situation fixed as soon as possible. Like if someone’s side was wrong, I’d go fix the situation as soon as I could, NOT to make the customer wait 5 minutes or something like that if possible.
Also, 9 times out of 10 we don’t get automatically brought refills, so severs want to make sure they aren’t wasting their trips, which is a GOOD THING.
People wanting many things all at once would be VERY, VERY, VERY hard, but, when I go out to eat, NO MATTER if I’d do it or not, I’d still expect GOOD SERVICE. Honestly, do you think I go out to eat knowing my food is going to be delivered to me wrong or I will get overcharged? There were many times if I have predicted the future and known I’d have a horrible time, I would have NEVER GONE to that restaurant. Sometimes things were that bad. You act like my customer views would change, but I would NEVER change that, EVER, because I feel I want my food delivered CORRECTLY, doing things in order would be a MUST for me if I did the job out of common decency, no ordering for my customers(that’s their job), and cleaning would be last when there would be orders that need to be taken. I would treat people just as I want to be treated when I am the customer.
mm<3
"To me that says, the server isn't stupid. The company is. Which isn't her fault."
The thing is, is that my husband got a staw with his soft drink. See, she forgot my dr.pepper and only brought my husband's soft drink as well as my margarita, but she did have a staw for his. THAT is why I say she's stupid. Also, this was at Chili's, where they almost ALWAYS usually bring a straw. MOST people in general like staws, otherwise most of the time we wouldn't have the servers give staws with our soft drinks.
you just left a comment at my site on one of my posts on tips for eating out...just in defense: i was not in any way talking about coupons. Coupons are fine. I am talking about the people who eat their entire meal, tell me everything in fine every time i check on them and then when they get the bill, they ask to see a manager and complain about the quality of the food. The manager then comps the check or part of the check and the people leave a tip on their new mostly free bill. If i did my job well and checked back as often as possible (i actually tend to check more often than necessary) why should i get tipped less than what they originally planned to leave? THATS who i am talking about. Where i work, we have coupons and 1/2 price specials all the time, i understand that those things are set up by the owners and are good business practice. Again i am talking about the folks who get things taken off the bill after the fact and then leave LESS of tip just because the bill is smaller. Guess what 20% OF A totally free meal is: 0$$...Those people are out there. (they are the same ones who tell you that you did great and were oh so nice...but not worth their dollar)
servgirl
"we work form tips"
I'm IGNORING your misspelled word, but if you work FROM tips, that means NO TALKING and actually doing your *WORK*.
"food servers aren't people or anything!"
They are people that are supposed to be *WORKING*! EVER HEARD OF THAT CONCEPT TO ACTUAL *EARN* YOUR MONEY? Talking is PLAY TIME! If you talk, you are DELAYING people from being seated, their food and their drinks as well or ANY other request like if they don't have utensils to napkins, etc. So when a server comes up to the table, the ONLY thing they should be asking is what we want, NOT to ask us how we are doing or make some stupid chit-chat. I DON'T CARE ABOUT HOW THEY ARE DOING, JUST *SERVE* ME! I didn't come to make friends with the wait staff.
http://tryingtogrok.mu.nu/archives/050557.html
“I'm also with you on chatty waiters, no thanks, I'm not there to be charmed.
I waited tables for over a year, so while I know it's hard, mostly honest work, I also know when the service sucks.”
Posted by: Beth at October 18, 2004
A LOT of people DON’T WANT A CHATTY SERVER! They feel their service SUCKS when they get chatted with. I AGREE 100%, because it DELAYS people's orders.
Quit acting like you people want to chat with their server, because they AREN'T there to make FRIENDS with the wait staff. Usually if people are in a BAR, they may want to make a friend, but NOT a restaurant. Sure, you may friend a few people who want to chat, but MOST people want to be LEFT ALONE!
"And I hate waiters who want to be a part of my dining experience. If I wanted to spend time with the waiter, I would dine with him. My idea of a good waiter is one who never asks if I need more water or tea or coffee--he simply sees when I need more and shows up to take care of it."
Posted by: Mike at October 17, 2004 10:07 PM
http://www.geocities.com/NapaValley/2201/
"Doug from New Mexico is not in the restaurant industry, but is a customer. He said when he brings a date to a nice restaurant, sometimes the server is very chatty. He really wants the dinner to be nice and romantic, but the server is very intrusive. He wants to point out the fact that he is not there to visit the server, but to spend money on good service and good food."
People want to spend the time with the people they are WITH, NOT their server!
http://www.sandiegomag.com/blair/08-01-03.shtml
"Most of you would prefer your waiters to be servers, not buddies. “I really don’t care what my waiter’s name is,” sniffs Chula Vista’s Olin Bjorsky. “I am not interested in what dishes the waiters and waitresses like,” says La Jolla’s Patricia Winter."
Heck, people don't even want to know their server's name. I know I don't give a shit unless I have either really good or bad service, which I just keep my RECEIPT with their name on it, meaning, WHO CARES WHAT THEIR NAME IS WHEN THEY ARE SERVING ME? I know I don't, so why should they care about how my day is? Just care about my dining needs, that is IT!
Webhead24
"Noone wants to sit next to a dirty table."
Actually, I could care LESS. I'd MUCH, MUCH, MUCH, RATHER have my food, drinks, and the check to me FASTER and so do the REST OF THE CUSTOMERS and YOU KNOW IT!
"When sat more than one table in a quick time span, all tables should be greeted at once."
The thing is WE AREN'T ONE BIG PARTY, so WHY TREAT US AS SUCH? WHY NOT BE FAIR AND GO IN ORDER? Go to the first table, get their drink order and drinks. Say "I'll be right back. Go to the second table and do the same. Same for the third table. Before they have a chance to say they want to order, the server should say "I'll be right back." Why do you want to be UNFAIR? When you are in a LINE, you don't worry about the second person or the third person before the FIRST person and when you are on the phone, same thing, yes you initially answer the phone just like greeting the table and getting the drinks, but you don't actually speak to someone about what you are calling about until it is YOUR TURN to do so, same thing with ordering your food. It's NUTS to wait 10 minutes from being seated to ONLY get 2 cokes and that is what we waited the time at Outback that I wrote about in my other blog "Serve me Please." Also, he handed a lady at the second table HER drink, BEFORE ours. We ordered and got seated BEFORE he took the second table's order. It's NOT childish complaints, it's REAL and it's NO FUN when a person is waiting that LONG for only 2 soft drinks, that's RIDICULOUS when servers should be thinking of "THE ORDER IN WHICH THINGS GO", meaning if they got my drink order, they should be going to put the order into the computer(especially if it's a mixed drink that takes longer to make) and they should go to get it BEFORE greeting the second table. It's NOT FAIR doing it your way. In a line at Wendy's, let's say there are 2 people in line waiting to order. The first person orders only 1 coke. The cashier instead of getting the coke first, gets the second person in line's order and they want only 1 coke. Do you think it's fair for the cashier to get both cokes at the same time and even hand the second person theirs BEFORE even giving the first person theirs as well as making the first person wait after the second person gives their order? NO, it's NOT FAIR, but that's what happened to us. See the FAIR and RIGHT thing to do, would be to get the first person's drink order and get the coke BEFORE EVER going to the second person at ALL. You KNOW that's the RIGHT THING to do. FIRST COME, FIRST SERVED! They wouldn't have that saying if it wasn't TRUE!
We got seated at Outback last year FIRST out of 3 tables, and the INCONSIDERATE waiter hands a lady hers BEFORE he handed us our drinks. He should have not made us wait 10 minutes just for 2 cokes just because he was triple sat. That is just RUDE and it's VERY WRONG MORALLY. HOW do you consider waiting 10 minutes from being seated to get 2 soft drinks good service? It's NOT and the waiter DECIDED ALL ON HIS OWN to go to the second table that had 4-5 people to greet them and get their drink order. Then he went to the third table to get theirs BEFORE getting our only 2 soft drinks. I think that's RUDE and it's really VERY INCONSIDERATE. Think of HOW LONG it takes to fix approx. 9 glasses vs. only 2. It's like letting 7 or so people CUT IN FRONT OF YOU IN A LINE. Would you like it if someone cut in front of you in a line? Maybe you don't care, but MOST people DO! We got seated BEFORE they did and gave our order BEFORE they did, we should receive our drinks BEFORE they did, plain and simple! WHY do you want to be so UNFAIR and INCONSIDERATE of people's time?
"Prebussing is considered to be just as important as everything else."
That's YOUR opinion. I could CARE LESS if they pick up my dishes unless it is a SMALL table and even so, I'd MUCH RATHER have what I've requested than to have dishes picked up. To delay someone's order to buss a table that COULD VERY WELL BE DONE RIGHT AFTER IS JUST PLAIN RUDE AS ALL HELL! Those dishes aren't going to tip the server, the CUSTOMERS ARE. Those dishes can sit there and not complain or be irritated with a LONGER WAIT. An extra 2 or 3 minutes to wait to pick up dishes isn't going to bring roaches in. Dirty dishes should NOT be as important as a customer's feelings and wait. What's the point of picking up those dishes if I want to leave you know? Get me my check so I can "TURN AND BURN" your table so someone else can sit quicker, instead of making me sit there LONGER just so I can watch my server buss a table is just plain MEAN and INCONSIDERATE. A LOT of servers seem to gripe about campers, well usually I'm the OPPOSITE. I want to get my check as soon as I can when I am ready to leave. I don't want to see the server buss a table BEFORE getting my check. Those dishes and that dirty table will be there when I am reading my check to make sure I don't have any overcharges as well as getting my credit card out to pay. People's FEELINGS AND TIME SHOULD BE TOP PRIORITY OVER CLEANING UP! Don't you think it would be rather rude if you went to the counter to TRY to order something at McDonald's TO-GO and the person continued to wipe down tables IGNORING YOU instead of being behind the counter to get your order and leaving those tables to be cleaned later? Don't you think that's a bit WRONG and RUDE to make a person wait for things that have NOTHING to do with your to-go order since you are getting it to-go as well as taking up your time so they can clean up now, vs. when you leave and there isn't another customer for another 5 minutes so they would have had time to do that THEN, but chose to put clean up work ahead of you making you wait 3 minutes more. Don't you think that's a bit RUDE? That is what servers have done to us. We asked for the check, the server goes buss a table. Wouldn't it be BETTER to get us OUT OF THERE FASTER so another table is available to get cleaned FASTER so MORE people can be seated FASTER as well as making people happy instead of mad as well as delay people? One time at Applebee's, a waiter took my husband's(my fiancee'at the time) credit card and right across from us had it in his hand with the check in his hand, went to buss the table directly across from us instead of going to ring up the check. It was mid-afternoon, so it wasn't like they even had waits for tables at the time. I think that was EXTREMELY RUDE to make us wait for something he could do RIGHT AFTERWARDS. That's thinking about just his side work and NOT about CUSTOMER'S TIME AND FEELINGS. That table will be there RIGHT AFTER. People want their check when they ask MOST of the time as SOON as they can get it.
http://www.bigsoccer.com/forum/archive/index.php/t-36685.html
Barbara05 Mar 2003, 10:11 PM
"Nothing makes me crazier than having to wait longer than a few minutes to get my check."
http://www.deanesmay.com/posts/1106421632.shtml
"And then you ask for the check.
And you wait. And wait. And wait some more."
http://indyethnicfood.blogspot.com/2006/02/service.html
Good examples here on this site.
"3. the "Heh, i was here first!" because of the above, the harried server gets confused and starts taking the order of the couple who came in after you and were seated nearer to his station. and when he gets to you and you express your disatisfaction, you get a speach of how busy we are and backed up. no excuse in my book. -5%"
"4. the "Check please!" service to the point of leaving has been pretty good. but now you are done and your server disappears. has the server gone off shift? out for a smoke? i mean, we're talking 10 - 15 minutes here. no water, no anything more you need? nada. Finally, your butt is so numb its lost feeling and you stand up and head for the entrance, hopint the alarm bells go off. -10%"
"1. the "Never empty water glass." at some places they define service as some poorly paid table clearer who runs around the room with a glass of water and fills your glass every time you take a sip. it interrupts conversation, makes you lean out of the way (especially if you move your glass due to left handedness), and forces you to smile pleasantly and say thank you. some times it is so offensive that i put my hand on top of my glass as the water carrier passes near my table. -0%"
I'll agree that it IS IRRITATING for people to do the ordering for you. I've had that happen where the someone filled my water without asking me, which I find rather RUDE. I feel you should ASK if I want more instead of giving me what YOU want.
See, it's NOT just ME that feels servers should GO IN ORDER!
"So, let's go out for lunch one day, and I tell you what is wrong or right."
I KNOW that it's MORALLY WRONG to put clean up work BEFORE someone's request. That is just VERY RUDE and you KNOW IT! When people want their check, they want to leave. Some people do have plans afterwards. They don't want to see you buss a table when they could be walking out of the restaurant instead. Now, sure, there's some people that don't care how long things take, but honestly, you know MOST PEOPLE DO!
http://www.complaints.com/august2002/complaintoftheday.august15.7.htm
"We were seated at our table at approximately 8:30 pm, we waited for about 15 minutes before we served any drinks, and a additional 15 minutes before any salad or bread arrived."
Which reminds me of Outback, that we didn't receive our bread with our drinks, because the waiter had 9 or more drinks on the tray, so we waited about 15 minutes or more before we had an bread, because he distributed all the drinks, then came to get our food order, then the 2nd table's food order, then the third table's food order and then finally put all of them into the computer BEFORE we got bread even. That delayed our food order by getting 2 table's food order's before theirs as well as the second table had 4-5 people, so think HOW MUCH LONGER it takes to get 4-5 people's orders compared to only 2 people's orders. We knew what we wanted, so it wasn't like we were asking him questions to take up a lot of time.
ttp://www.complaints.com/complaintofthedaymarch52001.7.htm
http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=252517
http://www.complaints.com/directory/2005/july/7/26.htm
This is someone that is complaining just about 10 minutes to receive drinks, HMM, doesn't that sound familiar? They actually are complaining about the SAME THING!
http://www.complaints.com/complaintofthedayoctober192000.1.htm
These poor customers waited 20 minutes for some teas.
My point is, people DON'T WANT TO WAIT LONGER THAN THEY HAVE TO FOR ANYTHING, whether it is drinks or the check or whatever! YOU KNOW IT'S THE TRUTH!
If I am at the third table, I DESERVE to wait the LONGEST out the 3 tables. If I am at the second table, I deserve to wait LONGER than the first table. It's ONLY FAIR and YOU KNOW IT!
Brownie
"You say that the waiter should repeat your order to make sure that he's written it down correctly, but then you say that he shouldn't ask "so you don't want the tomatoes and pickles with that?"
The difference is, is that when a person repeats your order, they are REPEATING IT, NOT ASKING YOU OVER AGAIN WHAT YOU SAID. Also, that time at Applebee's that the waiter did that, I had WRITTEN MY OWN ORDER DOWN and I told him ONLY. So it WASN'T NECESSARY to ASK ME THAT when I wrote my own order down in print neatly written. So if I order a burger with lettuce and onions only, REPEAT THAT, NOT "So you don't want pickles or tomatoes?" That's STUPID. If I said ONLY, I mean that. If I didn't say only, that's DIFFERENT, but considering I had wrote down my own order, all he had to do was go by that.
"Frankly, I think you're a whack-job!"
FUCK YOU TOO!
"Did you ever consider that the waiter is offering you the full rack of ribs because it's the better deal?"
There's a HUGE, HUGE, HUGE, DIFFERENCE. For one thing, I had PLACED MY ORDER with the waitress and she was TRYING TO CONVIENCE ME INSTEAD OF JUST ASKING ME ONCE. She kept saying "Come on", NOW DON'T YOU THINK THAT'S ANNOYING? I KNOW I DO! As far as the better deal is concerned, it's one thing if a server just states "Would you like the whole rack of ribs for a couple of bucks more" and I say no, it's ANOTHER when they fucking TRY TO CHANGE YOUR MIND by saying "Come on". One time, we had a waitress try to convience us to get a dessert by her saying "We got one last time" THAT is what bugs me. If the customer says NO, LEAVE IT GO!
"You're one crazy bitch. Seriously."
FUCK YOU AGAIN, BITCH! YOU ARE CRAZY!
Beth
"I have nothing to be embarrassed about if I put an order in correctly but my expo sends it out wrong."
HOW can you say that if *YOU* BRING the food to the customer? If you can plainly see I have beans instead of fries, HOW CAN YOU NOT BE AT FAULT FOR GOING ALL THE WAY TO THE TABLE WITH IT WRONG? WHY do you think that a customer is supposed to remind you what they ordered? That's NOT OUR JOB, THAT'S YOURS TO GET IT RIGHT BY TELLING THE EXPO IN THE KITCHEN TO MAKE IT RIGHT BEFORE TAKING IT TO THE CUSTOMER OBVIOUSLY WRONG! WHY can't you take the 10-20 seconds to COMPARE the plate of food with the written down order you wrote down *********BEFORE******** the customer receives it wrong as far as completely OBVIOUS mistakes go? It's my *SERVER'S* job to get it right as far as obvious mistakes go. Depending on others for your income is completely STUPID! So if they mess up, you bring the wrong side dish, the mistake you made was bringing the food out wrong. The expo messed up, so does that mean *YOU* have to mess up as well by WASTING CUSTOMER'S TIME BRINGING OUT FOOD THAT IS WRONG? THINK ABOUT IT LOGICALLY? If someone ordered chicken with pasta and a food runner brings out pasta minus the chicken, that's something 100% out of your control if you printed the ticket correctly, but when it comes to condiments, my server can bring them out before the meal because that's something that doesn't require cooking. When you bring out an entree and it's completely wrong even if you printed the ticket correctly, that shows you aren't making sure it's correct before leaving the kitchen. MY SERVER IS RESPONSIBLE FOR MY ENTREE, MY CORRECT SIDE DISH, AND CONDIMENTS WHEN SHE OR HE BRINGS ME MY FOOD. I am NOT talking about a food runner, I am saying the SAME PERSON THAT TAKES MY ORDER, THAT ENDS UP BRINGING ME MY FOOD. WHO did I tell my order to? I ONLY told my server, NOT the expo.
http://www.mtsusidelines.com/media/paper202/news/2003/10/01/Opinions/Tips-Are.Earned.Rewards.Not.An.Ordained.Right-508957.shtml?norewrite&sourcedomain=www.mtsusidelines.com
"Never, ever take food out that is incorrectly done (I had a waitress rip me a new one for something I goofed up on as a cook and she demanded I fix it then and there - and she was right and I learned). Explain about and apologize for the delay."
See, even a cook says that the waitress was right to make sure the cook did his or her job correctly *BEFORE* taking it to the customer wrong considering these things that were wrong were obviously VISABLE to the server that she didn't have to touch someone's food to know it was wrong or cut into the food.
Also, I've had at least 5 different servers VOLUNTEER to bring condiments I ordered BEFORE the meal arrived NOT putting their trust into a food runner.
Ranger
"I, as a customer, like more then small talk, I like full blown conversations."
For one thing, sounds like you want a good amount of attention. May I suggest you go to a BAR to chit-chat instead of delaying other customer's services? Think about that your small talk is affecting *OTHERS* not getting their request as quickly as they could. If it's not busy, fine, have your conversation, but if it's busy, PLEASE BE CONSIDERATE OF OTHER'S TIME AND NOT JUST YOUR OWN.
http://www.remi1000.com/2006/08/16/a-waiter-rant-a-rant-about-waiters/
"I hate intrusive and chatty servers."
http://tryingtogrok.mu.nu/archives/050557.html
“I'm also with you on chatty waiters, no thanks, I'm not there to be charmed.
I waited tables for over a year, so while I know it's hard, mostly honest work, I also know when the service sucks.”
Posted by: Beth at October 18, 2004
"And I hate waiters who want to be a part of my dining experience. If I wanted to spend time with the waiter, I would dine with him. My idea of a good waiter is one who never asks if I need more water or tea or coffee--he simply sees when I need more and shows up to take care of it."
Posted by: Mike at October 17, 2004 10:07 PM
http://www.geocities.com/NapaValley/2201/
"Doug from New Mexico is not in the restaurant industry, but is a customer. He said when he brings a date to a nice restaurant, sometimes the server is very chatty. He really wants the dinner to be nice and romantic, but the server is very intrusive. He wants to point out the fact that he is not there to visit the server, but to spend money on good service and good food."
A LOT of people want to spend the time with the people they are WITH, NOT their server. Think about when someone is on a first date. They want it to be romantic. Chit-chat can be intrusive for a lot of people. They even have sometimes servers to bring refills without them being ordered. The reason why they do this is not to bother people if they don't have to. You are in the MINORITY. If you want your server's full attention go to a bar and if you take away someone else's time by chatting, you better tip at least 25% or higher, because they definately can be losing money talking to you when they should be doing their job.
http://www.sandiegomag.com/blair/08-01-03.shtml
"Most of you would prefer your waiters to be servers, not buddies. “I really don’t care what my waiter’s name is,” sniffs Chula Vista’s Olin Bjorsky. “I am not interested in what dishes the waiters and waitresses like,” says La Jolla’s Patricia Winter."
Some people don't want to know their server's name even. I personally don't care what their name is, just serve me. I don't mind personal conversation if it's not affecting me eating or my time. Like if I want to leave, but the server chats with me instead of gets my check rung up or if I haven't ordered yet, but my server starts chatting with me. If they talk to me while I am waiting for my food and I don't want anything at the time, I truly don't mind if they talk to me. For me, that's not intrusive to make conversation if no one else is affected by it. If someone else is waiting to get served, I am CONSIDERATE enough to stop chatting. Like when I am at a bar, if there's a customer when I am talking to a bartender that wants to order something, I'll stop talking to have CONSIDERATION for OTHER'S TIME, NOT JUST THINKING OF MYSELF.
"My friend who was a waitress for a long time said that she finds that people tip more (depending on their demenor) if you DO pick on em a little and make small talk and I certainly agree."
These people I listed would LOWER your tip. ONLY if my time is inconvenienced from the conversation would I lower the tip. Like as I said if my order is delayed or something like that.
bobbieguskos
"Since it is "PRE" bussing, I would ASSUME a plate or two is whats being removed. In which literally takes NO TIME. If I had a dessert to punch in and I grabbed a plate off of a customers table on my way to the computer...NO BIG DEAL!"
That's YOUR OPINION! WHY should an object be MORE IMPORTANT than your customer's time? I don't care if it's ONE SECOND, IT IS TIME. You say it's "NO TIME", well EVERY SECOND IS TIME. I would say it probably takes 2-3 seconds, depending on what you were grabbing, but if you did that instead of putting in the order, that's showing how you don't care about your customer's time or feelings. WHY SHOULD A PLATE BE MORE IMPORTANT THAN A HUMAN BEING? IT IS A BIG DEAL AND POINTS OFF THE TIP SHOULD BE TAKEN CONSIDERING THEY CARE MORE ABOUT CLEAN UP WORK AND NOT ABOUT CUSTOMER'S REQUEST. Do you see that you seem to treat plates better than a human being that has feelings? DO THOSE DIRTY DISHES TIP YOU OR DO CUSTOMERS? So WHICH SHOULD YOU DO FIRST? I would do what was asked first by a live human being BEFORE I'd lift a finger to get an object that can LITERALLY SIT THERE for an extra minute or so. Those dishes will NOT walk away. You are one RUDE and INCONSIDERATE HUMAN BEING that you care more about objects than human beings.
"When a cook gets four tickets that come through (seperate tables) and he has to go to the cooler to get the meat do you think he should grab all the meat that he needs?? or should he only grab what he needs from the FIRST ticket, then go back put it on the grill...?? grab the second ticket, run to the cooler..back to the grill...third ticket run to the cooler back to the grill...etc... OR should he BE PROACTIVE, RATHER THAN YOUR REACTIVE STYLE...???"
I think he should go back and forth, because that FIRST PERSON would be the loser in this that they'd wait the LONGEST for their food, because it does take time to get out 4 pieces of meat than it does to take out one. WHY make the FIRST PERSON wait LONGER if they ordered BEFORE those other orders? WHY you think that's fair just because that first person is not the only customer? SO WHAT, WHY shouldn't a customer get treated with RESPECT? You are one UNFAIR person. I really hope someone CUTS in front of you in a line to see how it feels.
Meadow Walk
"For instance -- bringing a fresh drink when there are free refills *before* the customer has to *ask* is frequently required. If the customer has to *ask* then the server is not doing their job of paying attention to the table."
Then tell me what's wrong with "ASKING THEM?" Most of my outings I don't have servers order for me to be honest with you. I would say around 30% of my outings have servers just bring a refill without me ordering one or being asked.
"If the customer does not know what they are doing -- which happens 75-80% of the time -- the server must double check to be sure. Double checking with the customer is always required."
I understand to an extent, BUT, if a customer specifically states "ONLY LETTUCE AND ONIONS", DON'T ASK THEM IF THEY WANT PICKLES OR TOMATOES. Do you get that? It just wastes time and gets the order confused. If I state I want "ONLY" that is what it means.
"At restaurants that advertise their "friendly" atmosphere -- such as: Chili's, Applebee's, TGIFridays, etc -- doing so is a requirement."
It's not a "REQUIREMENT", because I eat and have eaten at these places probably more times than you have. It's one thing to say "Hi, How are you all doing?", it's another to start a personal conversation that's ongoing. Most servers just do the "Hi my name is such-n-such, I will be your server tonight, would you all like something to drink?" They may ask how we are doing, but that's about it. 99.9% of servers do NOT chit-chat. Chit-chatting is for BARS. Servers do NOT have the TIME to chit-chat when people are waiting for refills, their check, their food not to get colder by the minute, their check to be able to pay, and to ring up their check so they can leave the restaurant.
I just went on Friday to Chili's for instance and the waitress just did the greeting that I stated above, NOTHING MORE. Same thing at Applebee's, Red Lobster, etc.
"Another example -- Upselling is always required of servers at these restaurants. If the customer orders a margarita with a cheap tequila or no preference, the server is required to upsell a premium tequila. By "upsell" I just mean "mention it to you."
That's UNTRUE 100%. How come AFTER I had placed my order I have had about 2-3 servers do this? I ALWAYS have the upselling done ****BEFORE**** I place my order. Most server know not to try to change the customer's mind, because MOST customers KNOW what they want to drink already. Those restaurants that these things happened, they didn't happen with ANY OTHER SERVERS, which I have been to those restaurants NUMEROUS TIMES over the years.
It's one thing if you want to BEFORE I say what I want to upsell me, but think about it like this, if let's say you order a regular margarita with salt. The server asked "Would you like our top shelf margarita instead?" You don't SEE how this is a bit RUDE and OVERSTEPPING? You just SAID WHAT YOU WANTED and the server is trying to change what you just told her you wanted. That's irritating. MOSTLY all servers I have ever had DO NOT DO THAT. If I tell them I would like a margarita with salt on the rocks, they DO NOT try to sell me the more expensive kind. Now, I have had many of times upselling BEFORE I order such as the server saying "Would you all like to start off with a Presidente' margarita." I can understand that, but to try to change someone's mind AFTER you told your order is VERY RUDE. It's NOT my SERVER'S DECISION to KNOW WHAT MY TASTE ARE. I KNOW WHAT MY TASTE ARE. Like hell I have EVER let a "STRANGER" sway me into buying more or something more expensive.
"that a server in a restaurant is not there to bow and scrape while you coldly snap orders at him or her. This is not Medieval England. You are not the Lord or Lady of the Manor and servers are not the Peasants."
If you don't want to kiss butt, then don't be a server. Kissing butt is what a server has to do to get a good tip. You HAVE to CARE about your customer's money, food, and time in order for them to want to tip you well. If you don't care about my food being correct, my check being correct, or my time, WHY should I care much about your money when it comes tip time? What goes around, comes around.
I NEVER said they had to "BOW" to me, but simply RESPECT the customer's time, money, and correct food.
"The server cannot walk back there with empty hands, espcially if one of that server's OWN tables is dirty. Servers usually must *always* carry something back when walking to the back of the house."
That shouldn't mean then if I ask for my check, that you need to bring those dishes to the kitchen first. There ARE tasks that do NOT involve the kitchen. One waiter one time decided all on his own to come to ask if we wanted a dessert and we just said "the check." Instead of going to get the check, he decides to start bussing a table. That's RUDE AND WRONG. His tip was not so great. Also, soda stations sometimes aren't IN the kitchen itself. At our local Chili's for instance, one of the soda stations is NOT in the kitchen. It's actually before the bathroom area, which that hall leads to the kitchen, meaning the server can go get a refill WITHOUT having to go to the kitchen to put dishes away. So my point is, it all depends on what it is if you would "HAVE TO" clean up or pick up a dish before getting what was asked for. If I am sitting almost right next to the computer terminal, there's no real point in going the complete opposite direction just to bring dirty dishes if I just asked for the check and no other food or requests have been made or are done.
All of these things MOST servers DO NOT DO. Especially the upselling after the order has been told and the refills without ordering or being asked. So a lot of this is BS, because the servers I have had lots of times at Chili's, Applebee's, Red Lobster, etc. would have been fired a long time ago.
See_Em
"Until, you've waited tables I don't think you are qualified to write a guide on serving tables."
When you get lots of mistakes to your table that you KNOW GOOD AND WELL ***COULD*** have been PREVENTED FROM GETTING TO US tells me I KNOW MORE THAN THEY DO ABOUT SERVING CUSTOMERS.
"I can understand why you receive horrible service on a regular basis. I am a great server that will go out of his way to make you happy, as long as you are not rude to me. Whenever you are rude to servers, our disposition towards you greatly drops. Let me make a equation for you.
Rude guest=Not going to tip well."
Guess what? I AM NOT RUDE! I leave the crappy tip if I get bad service and all I do is repeat my order when mistakes are made. MOST don't even say they are sorry.
"If you "know" what you want and ask for some crazy modification to items on my menu, and you don't like it, I'm going to call you out on it."
Normally 99.9% of the time, I already know if I like the modification a certain way or not.
"We have expierienced chefs designs our recipes, why not sit back and let the professionals do their job? After all you are in a restaurant truly to sample someone else's ideas."
You act like EVERYONE in the world has the "SAME" taste buds. I happen to not like ketchup or pickles(unless it's bread & butter pickles). MOST people in this world like both of those things. For instance, I like liver cheese and hog head cheese, but my husband sure doesn't. My point is, you act like EVERYONE likes it the way the chef prepares it. Well people DO NOT ALWAYS LIKE IT THE WAY IT'S PREPARED THE WAY THE MENU DESCRIBES IT. My mother in law for instance does not like green onions. I like bread pudding, but I absolute HATE, HATE RAISINS with a passion. So when there is bread pudding on the menu, I ask if raisins are in it. If they are, I do NOT order that, because it's a premade item, so they can't change it easily like leaving off pickles on a burger.
"PS: Your profanity makes you seem ignorant."
Well, it's hard not to get frustrated with IGNORANT people who DO NOT UNDERSTAND what being a PICKY customer is like by getting your food delivered OBVIOUSLY WRONG to you a lot. I keep my cool 99.9% of the time with servers just because there's no point in being mean, because my problem will not get solved any faster and it's not very nice. The RARE, RARE, couple of times I lost my cool a little bit, was when those servers keep making soooooo many mistakes with NO APOLOGIES, it wasn't like they were TRYING even.
tikishorts
"People who usually bothered by every little thing are deep down cheap and looking for a reason not to tip.Isnt that what it somes down to."
You have NO CLUE of WHAT THE HELL YOU ARE TALKING ABOUT! People who usually bother to look at every detail want to see how THEY ARE TREATED, then TREAT THEIR SERVER THE ******EXACT*********** SAME WAY IN THE TIP. If you treated me with 25% service, you get 25% tip, possibly more even. If you treated me like dog shit, I treat you with a BIG FAT ZERO tip. It's NOT about at ALL about not wanting to tip, it's about wanting NO MISTAKES WHAT-SO-EVER, a CARING, AND AN ATTENTIVE SERVER THAT DOES THEIR JOB LIKE THEY ARE SUPPOSED TO DO. WHY THE FUCK GO OUT TO EAT TO HAVE YOUR FOOD WRONG, THINGS FORGOTTEN, OR GET OVERCHARGED? WHY GO OUT TO EAT TO WAIT 10 MINUTES TO GET YOUR CHECK RUNG UP? I treat servers EXACTLY THE WAY THEY TREAT ME. I WISH I COULD ALWAYS, ALWAYS, ALWAYS, TIP 25% and higher to have PERFECT SERVICE with NOTHING THAT WOULD EVER GO WRONG. It's NOT ABOUT THE MONEY, it's about getting treated like a HUMAN BEING THAT HAS FEELINGS.
Money has NOTHING TO DO WITH IT.
YOU ARE SO STUPID TO SAY SUCH A THING. It's all about wanting things to go well. I didn't go out to eat to get my food wrong or to get ripped off from LAZY SERVERS that don't VERIFY ANYTHING.
"You need to find out what is wrong with you inside, not what is wrong with them."
NOPE, something is wrong with THEM, because a LOT of servers do NOT HAVE FEELINGS it seems. WHY can't ALL SERVERS say they are sorry when they forget things or get things wrong when it's THEIR FAULT? What is wrong with THEM? Do they not have any feelings? My husband recently got delivered from OUR WAITRESS our entrees with one of his side dishes that was forgotten. He said it as NICE as can be. SHE DIDN'T APOLOGIZE, just looked at the ticket she had on her tray INSTEAD OF HER WRITTEN ORDER. NO SORRY and she wasn't attentive much, so her tip was 8%. If she would have said she was sorry, been attentive, 13%. See, it's NOT ABOUT THE MONEY, it's about GETTING TREATED LIKE A HUMAN BEING THAT HAS FEELINGS. US CUSTOMERS AREN'T MADE OF STONE YOU KNOW. THERE'S SOMETHING WRONG WITH THAT WAITRESS THAT SHE DOESN'T HAVE COMMON COURTEOSY. She isn't nice and that is something that is WRONG WITH HER, NOT WITH US. A NICE PERSON SHOULD RECEIVE A HIGHER TIP. A MEAN AND UNCARING PERSON SHOULD RECEIVE A LOWER TIP. It's NOT ABOUT MONEY. It's all about getting TREATED LIKE A HUMAN BEING!
"When I go out to eat I enjoy being out and talking with the people I am with. I try not to be miserable and annoying, and look like I hate life. I like to know that me being nice to the server brightens their day and makes them feel human like me."
I am having a good time ONLY when things go well. When things don't go well, it RUINS THE OUTING. It also depends on the SEVERITY of the mistake. Is it just a missing side of ranch that took less than a minute to get or is it a wrong entree? A missing side of ranch will not ruin the outing unless they take forever to bring it. A wrong entree WILL INDEED RUIN a customer's outing. Maybe ONLY YOU wouldn't care, but MOST PEOPLE DO CARE and it DOES RUIN THEIR OUTING.
I go out to have a good time like you, NOT TO GET MISTAKES, GET SOMEONE RUDE TO SERVE ME, OR TO WAIT A REALLY LONG TIME TO GET THINGS I ASKED FOR as far as things IN THEIR CONTROL. One time my husband and I waited 17 minutes to get our check rung up. Guess what her tip was? ZERO is what she received. Holding us hostage RUINS the outing, so we RUINED HER TIP. WHAT GOES AROUND, COMES AROUND! I treat them, the EXACT, EXACT, EXACT, WAY THEY TREAT ME! I WISH I could NEVER HAVE PROBLEMS, then I would be happy all the time instead of just when things go well. They ruin my outing, I ruin their tip or if it's not completely ruined, then it's only ruined somewhat. WHY would you pay someone well to treat you like a piece of shit? What if you have that SAME server the next time, then they know they will get paid well NO MATTER WHAT HAPPENS, so you'd really want to sit through BAD SERVICE AGAIN AND AGAIN instead of them LEARNING THROUGHT THE AMOUNT YOU GIVE THEM? THEY WILL LEARN, because any IDIOT KNOWS WHAT THEY DID WRONG if they forgot things or got orders wrong or overcharged a customer. It's like DUH, what kind of tip do you expect when things go wrong? It's all about getting (((RESPECT)) and giving back that if it is received through a good tip or a bad tip or no tip at all.
b_noelani
"Hey, how about this...since the refill shit irritates you so much, why don't you do the server a favor and let them know at the beginning of your meal not to get you one when you're drink is empty."
Because it's my server's job to ONLY get what ********I*****, that's right **********I****** WANT, NOT WHAT YOU *****FUCKING ASSUME WHAT THE FUCK I WANT*******, but what the FUCK I ORDER!! IT'S MY JOB ONLY TO ORDER, NOT MY MOTHER FUCKING SERVER'S JOB TO DECIDE FOR ME WHAT THE FUCK I WANT NEXT YOU ASSHOLE!!
WHERE DO YOU GET OFF THINKING IT'S UP TO YOU OF ALL PEOPLE TO DECIDE IF I WANT ANOTHER REFILL OR IF I WANT SOMETHING ELSE? ARE YOU DRINKING IT? THEN WHY THE FUCK DO YOU THINK IT'S UP TO YOU TO DECIDE THIS? DO YOU GET A MENU? ARE YOU PAYING FOR THE SERVICE? Since you aren't, why do YOU THINK YOU HAVE RIGHTS TO DECIDE WHAT THE CUSTOMER WANTS?
YOU HAVE ZERO RIGHTS TO DO SO!!
ANY CARING SERVER WOULD ASK AT THE TIME OF GREETING "Would you all like refills without being asked throughout y'alls service?" That's what any CARING server would do. They wouldn't OVERSTEP by ***DOING THE ORDERING FOR THE CUSTOMER LIKE YOU WOULD***!!
"Since you've obviously learned through the numerous irked servers on this site that bringing automatic refills is part of our GOOD service (most people find this to be a sign of great service, in our business we call it silent service) and it's the standard."
What's standard is that the *****CUSTOMER, That's right, the ***CUSTOMER**** gets to make ALL THE DECISIONS ABOUT WHAT THEY WANT TO DRINK OR IF THEY EVEN WANT A REFILL OR NOT!! THAT IS WHY WE GET A MENU AND YOU TAKE DOWN WHAT THE FUCK WE TELL YOU TO DO!! What is good service is ONLY in the EYE of the BEHOLDER!! What's good service to you isn't good service to everyone in this world, that's why you serve by individuality, NOT by what do most people want.
Standard isn't getting you refills without asking you first, because we go out so often, it happens only like 35% of the time for real. It's not very often, because servers don’t like risking doing work for nothing and I don't blame them.
"You DEVIATE from the standard so you can't expect to get the strange service you expect without letting someone know that you are a deviant."
NO, the standard is ***WE**** as CUSTOMERS do the OUR OWN ORDERING, NOT OUR SERVERS!! WHY do you think we get a MENU? For our health? NO, it's to decide what ****WE***** want, NOT AT ALL WHAT OUR SERVER WANTS TO SERVE US OR ASSUME WE WANT!!!
You are supposed to act like each individual person at the table is DIFFERENT and may want something DIFFERENT. Your job is to satisfy them, NOT the majority, but the actually individual person you are serving.
THE STANDARD IS THE CUSTOMER GETS TO PLACE THEIR OWN ORDER!! THE SERVER WRITES DOWN WHAT I SAY AND GETS WHAT I ASK FOR OR IF THEY ASK ME, THAT IF I SAY "YES" TO A REFILL, THEY GET IT FOR ME OR IF I WANT SOMETHING DIFFERENT, THEY GET ME WHAT I WANT, NOT WHAT THEY ASSUME I WANT!!
I AM NOT SUPPOSED TO TELL MY SERVER "HEY DON'T YOU ORDER FOR ME, LET ME ORDER FOR MYSELF." Does that sound NORMAL to have to tell your server that when they are supposed to ONLY CATER TO WHAT ***YOU*** ONLY WANT? Of course, it doesn't. It doesn’t sound normal that I would have to "ASSUME" that my server will NOT LET*****ME****** ORDER MY OWN DRINKS? WTF IS WRONG WITH YOU? SO I SHOULD HAVE TO ASSUME THAT YOU ARE GOING TO ASSUME? FUCK THAT SHIT!! I just went to Applebee's today and guess what? My waitress didn't ONCE bring us refills without asking us or being asked. She did her job. Her job was to get what WE wanted, NOT what other people want.
Honestly, the customers that want refills without being asked throughout their service should be the ones to tell their server they don't want the interruptions, because how is a server going to know if you want a refill or not UNLESS YOU FUCKING HAVE COMMUNICATION with the person? YOU WON'T KNOW FOR SURE UNLESS YOU ASK OR THEY ASK YOU!!
b_noelani
If it was so "STANDARD" we would always get this type of service instead of RARLEY getting it. NOTHING is "STANDARD" about doing the ordering for your customers by deciding what they want next in THEIR service. YOU HAVE NO RIGHTS TO DO THAT!!
Since it seems MOST customers want "MIND READERS" in their service, it ends up being on the SERVER to ask "Would you all like refills without being asked throughout your service?" It's sad that the CUSTOMERS won't ORDER the refills at the time of greeting if they want them to MAGICIALLY APPEAR without being bothered. It's kind of like the customers I have read on the internet that expect the check before the dessert, because they don't normally order dessert. If they don't order dessert, it's up to those CUSTOMERS to say they want their check SOONER than dessert time. The server won't just know those customers want their check immediately like that, because not EVERYONE wants their check that quickly. The server wouldn't be asking if the customers want their check when they order their entrées, because some people order dessert or after dinner drinks.
You don’t get that it's really the CUSTOMERS that should tell their server at the time of ordering their free refillable drink that they want to keep them coming without being asked or asking for them, because NOT EVERYONE WANTS THAT and EVERY SERVER should RESPECT what EACH INDIVIDUAL CUSTOMER WANTS!! When the customer places their order, they say "a coke" for instance. Just because it's free doesn’t mean it's wanted.
It doesn't matter if you feel it's strange or think it's out the ordinary, because the only thing that matters is what the customer wants. HOW do you know unless you have some type of ***COMMUNICATION*** with your customers?
Do you have ESP? Can someone truly know 100% FOR SURE that someone wants something or doesn't? NO ONE CAN!! WHY do you think it's up to the customer's server to decide what they want next? I am just curious as to why you think that's the "NORM?"
The norm is that your server is supposed to find out ***WHAT YOU PERSONALLY WANT***, NOT what OTHER PEOPLE WANT!! That's why we get a menu, so **WE** can pick and choose what we want or don't want. Our servers aren't supposed to try to read our minds.
"My customers always say 'Thank you' or 'Wow, you're good!' when I bring an automatic refill."
That’s because THEY personally like when a server READS THEIR MIND AND PLACES THEIR ORDER FOR THEM, which NOT EVERYONE IN THIS ENTIRE WORLD FEELS LIKE THAT!! Don't you understand that we are all DIFFERENT in this world and just because let's say 85% of people want that, that not EVERYONE DOES? Do you realize that you are serving INDIVIDUAL PEOPLE that want certain things certain ways and that everyone feels differently about things? Some people like chatty servers, some don't. MOST customers want to be left alone, while others want to chit-chat with their server. Some people such as me and my mom would rather have their condiments before the meal to prevent them from being forgotten while others I have read stated they didn't want their ranch to get warm. It doesn’t bother me if the ranch is not extremely cold right from the refrigerator. I have read some customers want their check before even ordering dessert, yet, they don’t want to tell their server bring the check before the entrées arrive or with the entrées.
http://astrology.shine.yahoo.com/channel/food/how-to-be-a-good-server-in-a-restaurant-243973/?pg=30#comments
DeAnn said: "For families with kids, extra napkins are a must, having the kids' food ready ASAP (or appitizers) is a must, and offering to bring out the check sooner rather than later is a must."
Do you see that she wants to be out the door fast while other families feel 100% totally opposite? Some families don't want to be rushed. NOT EVERYONE FEELS THE SAME ABOUT EVERYTHING. Don't you get that or what?
b_noelani
Normal people are people that get to place their order themselves. Normally, servers don't order for you. WHY do we get a menu if a STRANGER of all people gets to decide what WE want to drink? Are you paying us? We are paying YOU to get what WE WANT, not the other way around. HOW do you know for sure without any doubts I want a refill? You might be wrong.
Once at Red Lobster me and my husband's waiter brought another set of refills without letting ***US*** DECIDE WHAT WE WANTED!! Guess what? The waiter WASTED HIS TIME, OUR TIME, AND OTHER CUSTOMER'S TIME GETTING IT when I wanted to get a coke instead of dr. pepper as I had ordered the first time around. I like them both a lot and sometimes decide on other drinks or even have declined refills before. Once, my husband switched from coffee to a diet coke. If our server would have given him a refill, she would have been 100% WRONG!!
It's not the "NORM" to have your server decide the next step in your dining experience. That's ONLY, ONLY, ONLY, ONLY up to the person that's PAYING YOU, which is the CUSTOMER, NOT THE SERVER!!
The "NORM" is letting your customer do all the deciding about EVERY SINGLE THING THAT IS BROUGHT TO THE TABLE. For instance, if I would work at a restaurant that brought free bread(usually is not brought at greeting like chips and salsa is), I would ask the customers if they would like bread. I would NEVER OVERSTEP and just PREDICT they want it. What if they are on a diet? Some customers may not want bread and it's not up to ME to decide for them if they want bread or not even if it's completely free.
While normally most people want bread, not EVERYONE always wants it. It's up to the individual customer as to what THEY PERSONALLY WANT by ASKING THEM, NOT "ASSUMING" things, because you could be wrong and would be overstepping by making a decision that isn't yours to make.
WHY do you think it's your decision to decide if or what I want to drink next, huh?
What good service is in the eye of the beholder, not what most people want, but what that particular person wants or doesn't want. Good service is truly doing exactly what the customer wants in their service and the ONLY way you know is with some type of COMMUNICATION of some sort. Predicting(assuming) is just that, a MIND READER TYPE OF GAME YOU WANT TO PLAY!! Instead, you could be finding out that party wants their kid's food for instance as appetizers while another party wants their kids food as it normally comes(as entrées). You could find out that one person doesn't want lemon with their water while another person does by asking. You could find out that not everyone that orders mixed drinks wants water as well by asking. You could find out if the customer needs any condiments by asking at the time of ordering instead of bringing out a ketchup bottle, because for instance, I HATE KETCHUP!!
"You can post whatever other 'resources' agree with you but the proof is in the pudding: i make great money and have tons of regulars who I adore."
For one thing, you never know if you had asked the people that you assumed if you got something wrong by predicting wrong what MORE MONEY you COULD HAVE EARNED and that IS THE TRUTH!!
Secondly, the people that adore you and pay you well love when their server "ASSUMES AND ORDERS FOR THEM", which NOT EVERYONE DOES!! So it's not "PROOF" that it's good service, because good service is in the eye of the beholder. Good service is honestly getting exactly what the customer wants and doing things in a timely manner as they want it. The ONLY way you will know if you are getting things they want is if you COMMUNICATE with them. The reason why you get it right, is just a GUESS, it's not that you can READ THEIR MIND, you just guessed correctly is all.
b_noelani
You make a whole lot of money because you get what the customers want by GUESSING correctly and obviously giving good service otherwise. It's not that you know that you are doing the task for nothing or not when you are doing it. Your regulars may be ordering the same things all the time, so you may get it right all the time, because they never change around things they want. It's a guessing game and a mind reader game you are playing. It doesn't mean that you make great money because you gave them refills without asking them. It could mean that you got their order correct or they may tip well no matter what ,WHO KNOWS? The ones that compliment you on the automatic refills want that, but that's them. WHY not find out at the greeting who wants it and who doesn't? It doesn't matter if one couple for instance doesn't want automatic refills your entire shift, because by asking at the greeting, you satisfied EVERY customer, NOT just the ones that want refills without being asked. WHY not try to satisfy ALL your customers by asking ONE SIMPLE QUESTION: "Would you all like automatic refills throughout your service?"
http://1000awesomethings.com/2008/06/30/994-waiters-who-bring-free-refills-without-asking/
Read Ashley's comment:
"Ashley November 29, 2008 at 11:38 pm I too am a server and as part of training in the restaurant I work at, I was taught to ask before bringing a refill, because although they will drink it if it’s in front of them, some people dont actually want that whole other glass of pop, they might actually want water or an alcoholic beverage… so in asking you always make sure the customer is getting what they want. :)"
She's a SMART server that wants to make 100% SURE she doesn't waste her time, her current customer's time, and her other customer's time as well. See, she's a server that probably has been through customers that HAVE CHANGED drinks before even. Isn't that a concept, that the CUSTOMER of all people gets to decide what THEY personally want? How about that, a CARING, NON-LAZY SERVER that makes trips to the customer's table to find out what **THEY** actually want?
Obviously, she has been through this to say they might want water or an alcoholic beverage to not just ASSUME what the customer wants. Sometimes people don't want refills at all. It's the truth. It's not up to YOU to decide what I want.
In this server's training, she said that she was taught to ask before bringing a refill. Think of the waste you could prevent by asking. Not only time, but money for the drink and glass that has to get cleaned. Time is money in a sense as well, because you could be getting something someone actually DOES want instead of wasting time getitng things that are unwanted.
http://www.dallasnews.com/sharedcontent/dws/fea/taste/dining/stories/DN-nf_petpeeves_0321liv.ART.State.Edition1.1acaf67.html
"The waitperson refills my coffee without asking ... right when I have just gotten the cream and sugar mixed to delicious perfection in the cup, and they ruin it by topping it off!"
http://www.yelp.com/biz/outback-steakhouse-sterling-2
"I'm an iced tea drinker, so I generally like to finish a glass before it's refilled. When a partially empty glass gets refilled, it borks my sugar to tea ratio!"
http://www.restaurant.org/rusa/magArticle.cfm?ArticleID=756
“When you take a sip of water and they refill your glass, that’s overkill. You want to be unobtrusive — be there, but don’t be there.”
http://blogs.chron.com/cookstour/archives/2008/05/posting_interru.html
6thWarder said: "Do not refill my iced tea when it is two sips down... it took me a while to sweeten the mixture to my taste. Argh!"
b_noelani
http://sidedish.dmagazine.com/2008/06/30/the-ranting-restaurateur-shannon-wynne/
"Some WELL MEANING knucklehead is then trained to approach my table and WITHOUT ASKING, pours a whole half-glass of untreated tea into what I had already MADE PERFECT… diluting it to something I do not want…crap tea. Mind you, the manager on duty knows this is going on…but does not train around it. To counter this, as the pitcher zooms toward my perfect blend, my right hand knifes through the air to the rim of my glass in a “please don’t” and a rather curt and offensive stare is shot toward the intruder. Why the HELL does this server not know to ask? Why is it not common sense to ask if I want them to screw with my tea? The women at places like Babes are so fast, even I can’t keep them away. Lombardi’s Cubanita asks, as do the great servers at Tratoria. Managers: TEACH YOUR SERVERS HOW NOT TO POUR TEA! Thank you.”"
http://cruftbox.com/blog/archives/001253.html
"I carefully added the proper amount of sugar, stirred and happily sipped away as we debated the fine points of HVAC design and the risk of running on split generators.I had drank about half the cup when waitress walked by with coffee pot in hand and refilled my cup. I hate that shit. Yes, I know she's just trying to provide good service, but to me, it's a disservice and here's why."
http://www.reviewstream.com/reviews/?p=4414
Famous said: "I’m the type of iced tea lover who’s extremely picky about the teas I drink. When in restaurants, I hate when the waitress refills my iced-tea glass without asking-completely disturbing my perfect tea/sugar ratio."
http://www.etiquettehell.com/smf/index.php?topic=19233.15
This PROVES MY POINT:
Hijinks saids: "Usually if they ask, I'll say I'd like to switch to water please - I'm only drinking full flavor pop while pregnant, to avoid aspartame - because I don't need all of that sugar. So bringing me another Coke without asking is mildly annoying, but I'll still drink it LOL"
See, a person that feels it's ****ANNOYING****, because they actually SWITCH to WATER, WHAT FUCKING CONCEPT, HUH? NOT EVERYONE IN THIS WORLD WANTS REFILLS WITHOUT BEING ASKED FIRST YOU NITWIT STUPID SELFISH LAZY ASS BITCH!!
Chocalate Cake says: "remember a time when the wait staff used to ASK if they could refill your glass/cup instead of just doing it automatically. Just when I get my coffee at the perfect temp with perfect amount of creamer and sugar, here comes a server who refills it and ruins it. Then, there are the times when I'm done with all beverages. What a waste when the server brings a full glass that is only going to get dumped down the drain. Does anyone else wish they'd ask first before refilling?"
KeenReader says: "It annoys me when they refill my water glass at the end of the meal, because it's a waste of water."
Cjeanies states: "I've found that most people are like me though, and like for their drinks to automatically be refilled."
Cjeanies is saying that "MOST people" do something, but as you can see, it's not EVERYONE'S opinion in this world. That’s why a CARING server would ASK you at the beginning if you would like refills without being asked throughout your service. This way, satisfy the ones that do and don't annoy the ones that don't. Satisfy 100% instead of 95%. WHY NOT? ONE QUESTION COULD SAVE YOU TIME!!
b_noelani
http://chowhound.chow.com/topics/615411
"3) There seem to be conflicting complaints on this forum that people a) want their drink refilled without someone asking or b) don't want drinks refilled because it changes the ratio of drink to milk/sweetener/whatever. I always refill automatically, unless it seems the table is about to leave soon, and then I'll ask. Is this just a no-win situation: interrupting the conversation or diluting the beverage?"
Atira doesn’t understand that by asking at the beginning if automatic refills are wanted would PREVENT this type of situation.
Akq said: "3. Water should be refilled automatically. Other drinks - the server should ask first. A big no-no is to refill wine glasses, unless requested, imo. Servers have no idea whether the wine should be poured equally between all diners, or if the faster drinker should get more of it, etc."
Don't agree with Akq about water refills, because as you can see by some people I have quoted, they don’t want that.
http://dancrall.blogspot.com/2008/10/tipping.html
Gorethoughts said: "One thing that annoys me is when a server asks if I want a refill on my drink. If there is food on my plate, then yes, of course I will need a refill. Don't interrupt and ask, just please fill it up. I could see asking if I am done eating."
See how this person wants a "MIND READER in their service" instead of just telling their server that they would like refills without being bothered. NOT ALL SERVERS KNOW if a refill is wanted and some people DO get something else as I pointed out with te pregnant lady that wanted water instead of another coke. Since stupid customers like that don't want to tell their server, the server needs to ASK their customers when GREETED if that's the type of service they want. SATSIFY EVERYONE INSTEAD OF MOST!! You aren't serving the pregnant lady when you serve Gorethoughts, get what I am saying? That pregnant lady doesn’t want the automatic refills and actually wants to change drinks. You are serving DIFFERENT PEOPLE, with DIFFERENT WANTS!! Treat everyone as if they are different by ASKING what they'd like. Some customers like lemon with their water while others don't would be an example of how not everyone in this world wants the same things. You aren't serving Gorethoughts when you serving that pregnant woman. She wants to be able to order for herself and should without having to tell her server that she wants to order for herself, because ALL CUSTOMERS ARE SUPPOSED TO BE ABLE TO PLACE THEIR OWN ORDER!!
Since when does a stranger get to order for you? When you go to a restaurant, you get a menu and get to say what you would like or don't want. Your server writes down what you say, NOT what you haven't said. The customer gets to decide EACH thing they want or don't want.
Vicereine said: "Well I don't think she's a mind reader, I think it's polite to ask, I bet more people complain that a waiter doesn't ask if they want a refill..."
See how this person acts like it's a MIND READER type of GAME? I am not the ONLY person that see it that way.
Gingerkabureck said: "If I ordered a water, do not stick your nasty lemon in it."
See how some people don't want lemon with their water, but how A LOT of people do?
See how DIFFERENT people feel about things and how ASSUMPTIONS can be WRONG by GUESSING?
b_noelani
Jdbcmt "I have to agree with springs on some of these points. I also don't drink a lot during my meal. I usually don't even finish 1 glassful. I really hate it when I am given a refill close to the end of my meal, because then I'll have to leave a full glass of whatever sitting there to be wasted. My husband, OTOH, drinks about a gallon of Coke during every meal out (he gets his money's worth on refills! and he only drinks real Coke on meals out, so it's a "treat" for him). So, yeah, he wants a refill everytime the server is ready to bring one. Everyone is different. Another reason why it makes the server's job even more difficult and demanding, trying to please everyone, which is impossible, and knowing that your tip may be dependent upon an individual's preferences, which aren't always the "norm" of what most people want, and which they don't generally tell you but just expect you to magically "know." I still think it's better to ask first, rather than assume anything, but that's just me."
See how jdbcmt AGREES WITH ME about ASSUMPTIONS?
http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=302338&reply_id=147885
Peter S. said: "recently dined at Gordon Bierch in San Diego. I ordered a Coke with my meal and when asked if i wanted a refill, I requested to have a refill of root beer instead of Coke."
You act like NO ONE can do this, but REAL PEOPLE OUT THERE REALLY DO THIS FROM TIME TO TIME. It may be a rarity, but the CUSTOMER should have the CHOICE of WHAT THE FUCK THEY WANT, NOT THEIR FUCKING LAZY ASS, UNCARING SERVER!!
http://www.yumsugar.com/2671446
wackdoodle said:
"Constantly refilling my water glass before I finish or indicate that I want more water. I've moved the glass to where the server can not reach it easily, I've said No, please do not add more water, I've put the bread plate over the top of the glass or a napkin and still the server pours more water even if they pour it on the table."
http://www.yumsugar.com/2671446?page=0%2C1#comments
cfp says: "some people hate it when their glasses are refilled constantly, some of you want them refilled immediately."
See how a server's opinion states NOT EVERYONE WANTS THEIR GLASSES REFILLED?
Kapikan said: "Honestly I don't care if they refill my water too often (I tell them there's no need if my glass is full)."
See how OPINIONS DIFFER and WHY you should just ASK at the VERY BEGINNING as to WHAT THE *(*INDIVIDIUAL**) CUSTOMERS AT THE TABLE LIKE OR DON'T LIKE IN THEIR SERVICE BY ASKING IF THEY WANT REFILLS WITHOUT BEING ASKED?
b_noelani
http://askville.amazon.com/totally-dislike-waiter-refills-perfectly-sweetened-ice-tea-takes-food/AnswerViewer.do?requestId=5215832
"before you are finished? I really dislike it when I'm talking and don't realize that a waiter has refilled my perfectly sweetened ice tea and I unknowingly take a sip and it's bitter. Please ask before refilling! I can't tell you the times I'm not finished my appetizer or my meal and they take it away while I am talking! I'm starting to feel like I should either stop talking altogether or hold onto to my plates while eating or talking!"
****************************
MY MAIN POINT IS, EVERYONE SEES "GOOD SERVICE" AS SOMETHING DIFFERENT. One person wants lemon, the other doesn't, one person wants their check fast, the other doesn't, one person changes from coke to root beer or from coke to water, the other doesn't, etc. That's why you ***ALWAYS ASK BEFORE DOING ANYTHING and I mean ANYTHING IN SOMEONE'S SERVICE!! It's NOT UP TO OUR SERVERS TO DECIDE THINGS FOR US!!WE GET MENUS FOR A REASON! WE PAY YOU FOR A REASON, TO SATISFY US ***INDIVIDUALLY***, NOT 85% of the rest of the CUSTOMERS, OUR TABLE!! WE ARE TIPPING YOU AT THAT TIME, NOT THAT OTHER PERSON THAT WANTS REFILLS WITHOUT BEING ASKED!! ASK WHAT KIND OF SERVICE THE CUSTOMER WANTS!! Do you they want to be asked if they want refills? Some people DO CHANGE DRINKS and some people DON'T GET REFILLS AT ALL!! It's not up to our servers to decide what **WE** want. WHEN WILL YOU LEARN THAT GOOD SERVICE IS IN THE PERSON'S OPINION, NOT A UNIVERSAL THING THAT EVERYONE FEELS THE SAME EXACT WAY ABOUT EVERY LITTLE THING?
WHAT IS "GOOD SERVICE" TO YOU IS NOT GOOD SERVICE TO EVERYONE!!! Can't you understand that ALL people feel DIFFERENTLY ON THINGS? So what if 95% of people like refills without being asked? You will know to give them that type of service, by simply asking at the time of greeting. SATISFY EVERYONE, NOT ONLY MOST PEOPLE, but EVERYONE!!!
It's also hilarious how you had NO COMEBACK about the fact that you are SOOOOO WRONG about "mischarges" in restaurants being out the server's control. I don't see you proving me wrong, because I am 100% correct and PROVED YOU THE HELL WRONG!! YOU ARE DUMB IDIOT!!
YOU ARE BLIND TO SEE THAT "GOOD SERVICE" means something DIFFERENT to people. Some people like chatty servers, some don't. Some like automatic refills, some don't. Some want their kid's meals at appetizer times, some don't. Get what I am saying? It's always better to find out than to RISK WASTING TIME FOR NOTHING BY TRYING TO **GUESS** what the customer wants or doesn't want. It's not up to our servers to get to decide ANYTHING in our dining experience unless we give them permission to do so.
b_noelani
Tell me WHY should I have to tell my server not to order for me when they don't order for me MOST of the time? I'd be wasting valuable time and I don't feel customers should assume that their server will assume things such as when you order a dessert "I might get another mixed drink, so don't bring the check just yet" when we haven't received the dessert yet even. I shouldn't have to say "I want a box, but I do want to order a dessert" if I wasn't asked or if I didn't get a chance to ask about dessert yet. See what I am saying? Your server shouldn't be "ASSUMING" just because most people want things this way, that EVERYONE wants things do exactly that way. Your server should be acting like you are 100% DIFFERENT than the next party they are serving. They shouldn't put assumptions into your dining experience, because sometimes you could be wrong. Also, it's not my server's place to decide things for me without my consent to. If I want water with my margarita for instance, I would have ORDERED ONE!! Don't bring me water unless you ASK if it's OK to do so. Don't presume I want water. Don't presume I want lemon with water or tea without asking me first. Don't presume I am full, because I asked for a box. I may want to make room for dessert as me and my husband have done LOTS of times. Don't assume things. That's the key to good service, because then you will know that you are doing EXACTLY what the customer wants at ALL TIMES of the service as much as you possibly can. Let's say I order water, ask if I would like lemon. If I order a margarita, don't just bring me a water, you could simply save yourself TIME by asking me, which I would clearly decline the water. Save yourself time over 2-3 seconds of asking. Give better service by saving trips. You are STUPID to think EVERYONE feels the same as to what "GOOD SERVICE" IS. That's a person's opinion, NOT a FACT. Everyone feels differently about what good service is. THAT IS THE TRUTH!!
b_noelani
Just ask the customers
"Would you all like refills without being asked throughout your service?" This way, ALL your customers will get EXACTLY what they want. WHY risk doing work for nothing? WHY order for your customers if that's not your place? Why do you think you have rights to do this?
The norm is for the customer to place their order, NOT for the server to decide. That's why you ASK if that's what the customer wants since customers don't want to order their refills without asking or being asked at the beginning. It's sad some customers want mindreaders in their service. Customers get menus for a reason, which is for ONLY the CUSTOMER to get to place their own order, which means it's them that wants the mindreaders, NOT ME!! I am supposed to get to place my order. That's why I get a menu. Think about it. That's why you ask **ME** what I want to begin with. Think about it.
b_noelani
The people that want refills without being bothered are the ones that should be telling their server by ORDERING IT at the beginning by stating "Could you please bring us refills without us asking us?" Since customers don't want to do this because they want MIND READERS, it's up to the SERVER to ASK at the beginning of the service if customers want refills without being asked or asking.
setron
"It's called "suggestively selling." I'm not here to piss you off or try to change your mind. My training tells me that I am to give you a suggestion and whether you "go for it" or not is not bad customer service, it shows the server has knowledge of the new items on the menu or maybe there is a contest to see which server can sell the most of one particular item, have you ever thought of that."
Suggestive sell me BEFORE I place my order, NOT AFTERWARDS.
Think about it, let's say you order(which this happened to me) a half rack of ribs. The server says "Come on, why not get the entire rack?" Trying to convince you. See how IRRITATING that can be? Can't you see that? Can't you see it's **WASTING TIME**, because the customer already said what they wanted and 99.9% probability they won't change their mind?
It's irritating to do it afterwards like fast food restaurants do, because it's irritating there even, but the difference is it happens just about all the time there, where as at non-fast food restaurants, it happens VERY RARELY. While they may ask if you want to add something that cost more, that's understandable and VERY DIFFERENT such as adding a side salad to your entrée or adding guacamole and sour cream.
I can understand those type of things, but NOT to CHANGE your order such as the type of margarita, meaning the entire item you are changing or the amount you ordered. If someone says they want let's say a regular margarita with salt on the rocks, if they wanted to PAY the top shelf prices, they would have ordered it and if they wanted top shelf taste, they would have ORDERED it by READING THE MENU.
Do you undestand that it's irritating to have someone change your order? Do all the upselling BEFORE you take the order or if you want to ask about adding something, that's fine, just don't CHANGE the item I ordered into something COMPLETELY DIFFERENT or the AMOUNT COMPLETELY DIFFERENT.
We have only had this type of thing been done approx. 4 or times or so out of the hundreds of times we have gone out to eat. We don't have servers normally that put their 2 cents into our orders like that.
YOU ARE trying to change my mind if just as when I said the "Classic Margarita" and the BITCH waitress tried to change my order to the Top Shelf margarita. I can READ FOR MYSELF and I don't need the server WASTING MY TIME LIKE THAT!! If I wanted the dollar more(at the time it was only a dollar more) margarita I would have ordered it. I wanted at that time just a regular margarita. At the time, I wasn't much into grand marnier like I am now, so I told her I didn't like it, which only to be nice, but if I would have been dining by myself(I was in a party of 6), I would have told her "I told you what I wanted already." She was RUDE to do that. You don't tell the customer what YOU want THEM TO HAVE!! Customers RULE THE SHOW, NOT THE SERVERS!!!
setron
Continued:
That's why we get a menu, is that WE rule what goes on or off our table, NOT OUR SERVERS, even soft drinks, tea, or bread or anything. WE RULE WHAT GOES ON OUR TABLES!!
setron
"Actually have you ever thought that the server has had both and it offering you an option that clearly you do not have to take and you can actually be nice and say "No, thank you, I'll still have the classic margarita?""
I WAS NICE, but to tell them "THANK YOU" FOR WASTING MY TIME AND IRRITATING ME, NO WAY IN FUCKING HELL!! Points of the tip for doing that. WHY would I "thank" someone for WASTING MY TIME, huh? WHY would I "thank" someone for stuff I can read for MYSELF and I don't care about, huh?
I thank them when the bring me things **I** want, that **I** ask for, NOT for things **THEY** think I want.
"we are offering you an option and it' not a waste of your time, it's an opportunity to maybe save a little money by spending the extra 3 dollars on the other half rack that make up the whole or maybe a better tasting margarita."
It IS wasting our time if we don't take the OFFER YOU NITWIT!! That is a **FACT**, NOT an opinion. You wasted time if I don't take the bait. You can't see that?
I took the waitresses offer for the whole rack of ribs, but instead of getting a dessert, we didn't, which a half of a rack of ribs, I would have, so really, it may have made the check higher if we would have ordered a dessert honestly. It was irritating though and the only reason why I decided to get the entire rack, was because at that time(2001) was my fiancée that helped me change my order. It was irritating, because I said I wanted a certain thing, so if a person wants a smaller amount, they shouldn't have to explain themselves that they want a smaller portion. The person shouldn't have their time wasted like that. That is RUDE.
http://howtobeagoodserver.blogspot.com/2007/07/how-to-be-good-server-in-restaurant.html
Read cassandra_nicole's 2nd comment:
"4. I think that it is strange that you had someone try to upsell after you ordered. I personally would never do this because it is awkward and as a customer I would not appreciate someone trying to sell me something I did not want."
See even HER, a person that did disagree with me on A LOT of my stuff, even stated, she would NOT APPRECIATE SOMEONE TRYING TO SELL HER SOMETHING SHE DID NOT WANT. She also feels it would be "AWKWARD" to do that, which I find it is.
"not to tip if you deem the service was in the slightest not "Christ like." That is a no win scenario for the server, everyone makes mistakes."
NO, I don't stiff someone if something small goes wrong, heck, even when HUGE things went wrong, I didn't stiff some servers due to the way they **HANDLED THE MISTAKES**. Were they caring? Did they ask the manager to comp something? Etc. You have no clue of what you are talking about.
As far as mistakes go, as I stated before on my other post, REAL MISTAKES are when the server actually PUTS FORTH ***EFFORT*** to notice a mistake instead of trusting people for things that are in their control. You cannot control everything, but you can control MOST things that come to our table in general. I NEVER said everything, because that's not true. I am saying a lot of the things you can control and if you didn't ONCE take the effort to verify anything, then it's not a real mistake, it's PURE LAZINESS and BEING UNCARING about your customers.
setron
"Most servers get around 10 to 15% tips, they them have to tip out 3 to 5% to the host, bar, bussers, etc. So if you do the math and you stiff the server on a $50 tab, you are costing them $1.50 out of their pockets, thereby stealing from them. It's called "theft of service." You talk about the server stealing from you all the time but did you realize that by stiffing them you are doing the exact same thing to them!!"
I have BEENNNNN knowing about the tipping out that the servers do out of SALES, NOT out of the tips.
As far as stiffing them, NO, if they didn't put forth EFFORT or were rude, that's why the tip is **NOT A GOD GIVEN RIGHT, IT'S *(((((EARNED))))*!! You EARN your tip. You don't just make the money to not care WTF you hand me. You trust that the expo put the ranch on the plate, that's ON YOU if you took the order and brought me my food if the ranch isn't there, which if you didn't take your WRITTEN ORDER, then compare it to the plate of food, then it's not a mistake, it's a LACK OF *******EFFORT*******!!! Good, caring servers offer to bring the ranch ahead of time out so they WON'T forgot, nor will another server that usually doesn't read the ticket since they aren't getting the tip not get the order right either. While forgetting a condiment is pretty minor(unless they make my food get cold by the time it gets to me which HAS happened a couple of times), it would be some points off, but NOT a STIFF.
It's not stealing not to tip if the service was terrible and horrible. That's what is called KARMA. I will treat you EXACTLY as you have treated me. For instance, the waiter not apologizing for the almost $11 overcharge and ignoring me, well he treated me like I wasn't a person with feelings, so his tip got treated the SAME EXACT FUCKING WAY, but giving him a taste of his OWN MEDICINE in the tip. FUCK people that are UNCARING like that.
Stealing is when you get good or even decent service or even mediocre service, then stiffing or giving a low tip all because you want to be cheap, which is something we have NEVER DONE, because we have PLENTY of money to go out to eat. We don't do that, because I want good service and to appreciate the servers that are good.
So the ONLY way it's "STEALING" is if the server did decent or well. If they did terrible/horrible, then by law we can treat our server as he or she treated us by deciding not to tip or to give a low tip. Most servers even understand if the service is bad, then that's a real, UNDERSTANDABLE reason to tip poorly or not tip at all. You don't however treat servers as they have treated you, because if you did, you would tip according to the SERVICE, not because their pay is soley on tips for the majority of their pay.
setron
"You have said multiple times that "Just opening a beer or pouring a beer" doesn't deserve a tip because it's "like fast food." You are totally wrong on that. It's not like fst food when you have 30 to 40 people sitting at your bar asking for beer and you have to make all the drinks for the rest of the servers too. Take that into consideration the nest time you give nothing to a bartender for "just pulling a lever or pulling a top off a beer."
HOW am I totally wrong? You are telling me I should base paying you for grabbing a beer out the refridgerator, because you have more customers? Sorry, but SINCE WHEN do customers tip based on OTHER PEOPLE'S SERVICES?
It doesn't matter if you have 1,000 people you are serving, if you are giving me LESS service than a fast food worker does, then WHY should you deserve a tip just because you have 1,000 customers? WHAT does THAT have to do with *(***********YOU SERVING ME THE BEER*********)))? It has NOTHING to do with MY SERVICE!! It's just like if I get take-out. I don't care if you have 20 people at the bar, you wouldn't get a tip from us for doing fast food cashier work.
The Wendy's cashier is SERVING me a coke. I don't care if she has a line out the door, I cannot tip her. Let's say there's a bus worth of people that walk in. She still served me, but I cannot tip her, so WHY should I tip you?
While I understand it is a lot of people at once, SO, that has NOTHING, ZERO, ABSOLUTELY FUCKING NOTHING to do with the LESS SERVICE than a fast food cashier that you are providing me with. NO WAY would I tip for that. I wouldn't tip for a coke to-go either. Now if I sat at the bar, I would tip for a coke, but NOT if I get a coke to-go. That's just like Wendy's giving me a coke, exactly like it.
I am fair to EVERYONE when I tip. If I cannot tip the fast food cashier filling my cup with coke and ice, I am for sure NEVER are going to tip for you flipping a beer cap for me. NO WAY IN HELL that is a lot of work. That is the least amount of work you can think of. Even fast food cashiers work harder than you when you grab a beer out of the refridgerator and flip the cap. They ring you up just as you do and give change as you do.
Flipping a cap doesn't deserve a penny tip even. That is not enough work to talk about even. I have done more work at the donut shop for no tip getting 5 dozen mixed donuts for no tip in drive-thru. I had to pick different donuts and put them into 5 boxes. That was WAY THE HELL MORE WORK and I didn't get tipped for that, WTF SHOULD YOU GET TIPPED FOR DOING ALMOST NOTHING? You have got to be kidding me if you think that is worth tipping for!! You are nuts to think that people should tip for you doing almost nothing and the people that do are throwing away their money, because they aren't actually receiving any type of service that is even fast food service even for their tip.
setron
"Actually most servers bring no money with them to work and yes, we tip out on sales but that money is coming from what we make that night not our wallets. So think about that.
It does come out of the tips."
That's the SERVER'S *CHOICE* to bring no money with them. The tip out money CAN come from their money from home. Let's say one person stiffed a server, that tip out money that the server has to pay can come from SOME OTHER CUSTOMER'S tip, NOT from that customer, therefore, WE AREN'T PAYING THOSE OTHER PEOPLE, OUR SERVER IS!! The server loses money if the server gets stiffed which means the tip out money has to come from somewhere, which means it may have to come from another customer's tip or from money from home.
I have also heard the opposite thing, that servers bring a CHANGE BANK on them to work such as $20 worth to be able to make change for cash paying customers not to have to go to the bar all the time for change, so that doesn't make sense for you to say they don't bring any money with them from home.
It's the server's choice if it comes out of the night's tips or not. Plain and simple!!
setron
"You will never understand how it is to go home to your husband/wife and tell them you made no money because all you do is open beer and nobody tips for that."
I understand that if my pay was that crappy, I'd find another line of work instead. NO ONE is MAKING YOU be a bartender, so if people are being fair by not tipping at times for you "flipping a cap", then why do you expect them to be unfair to their money? You are expecting them to care about you PERSONALLY and you don't seem to care about them personally that you expect payment for doing almost no work(flipping a cap basically).
You want people to feel sorry for you, but what you are you giving them? I have tipped bartenders well when we've had free drinks tipping 25% plus on what the bill would have been, meaning they made more than 25% off of the check, because it was lower. Some of the drinks were like almost $10 martinis, which some were like $9.99. When a bartender makes a drink, that is work, but to flip a cap, how can you expect anything? Even the cashiers at Wal-Mart are doing more than you do when you give a beer to someone and flip a cap.
As I stated before, most people(maybe not even 10 times have I been tipped in drive-thru when I worked at the donut shop) and I most of the time, had more work than flipping a cap for these people. As I said filling 5 boxes of mixed donuts **I** had to do, so don't you think if you feel you deserve a tip that I should have gotten one as well? Just about no-one tips in drive-thru, so it's not very common for someone to tip. Maybe some people may do it at like a Starbucks or something, which I do feel they are doing the same amount of work making a frappacino as a white russian really. They should get tipped for doing that. I have tipped for that, because it's just like a bartender making my drink. It's basically the same amount of work.
I feel I should get more of a tip than you would for flipping a cap for the example I gave about the 5 dozen donuts in drive-thru, because it took more EFFORT to do that for that customer and WORK. It's only fair that if no one tipped me for that, WTF should anyone in their right mind tip for flipping a cap? That's even less work than a bartender getting me a coke to-go, for real. That is the truth!!
Continued next post:
setron
"Sorry son, but we just can't afford to buy you new clothes, because I can't make any money for new things until I can not open beer for a living."
All I can say is go get another type of job that doesn't depend on customers, because you cannot expect customers to tip you for something that is almost no work at all just about. It's the least amount of work you can think of. A McDonald's cashier has had to give me a fork out of one box, a knife out of another box, put my hotcakes w/sausage on the tray. She had to get me 2 syrups, 2 butters, and some strawberry jelly for my sausage. She had to ring me up and give me change(which this part is equal to the bartender's at that point). My point is, she didn't receive a tip for that. WHY is it fair she worked WAYYYY THE FUCK more HARDER than you did for the same type of work(serving food and drinks to the public), yet you'd get a tip for doing almost nothing while she had to BUST HER ASS to get no tip? It's not fair, it just isn't.
It's not the customer's fault or problem that you don't get enough pay. A waitress I was friends with(which she switched jobs, so I don't get to talk to her very often), said when she worked the bar in the restaurant she was at, they gave her at least $5 an hour plus the tips that she made. She said she'd end up making about the same whether it was at the bar in the restaurant(this is a mexican restaurant) or was serving.
I made $6 plus tips at the donut shop. I started out at $5.15/hr, which was in 1998 I started. Anyway, my point is, don't most bartenders make more than servers such as the waitress I knew that was a bartender in the restaurant she worked at? If you do make at least $5 an hour how can you complain about not getting tips for beers? Let's say you make only $2.13/hr, still, the customers should be FAIR when they tip. The employer isn't fair, but that's not the customer's responsibility to pick up that unfairness onto them by having to tip you for almost no service(which is flipping a cap).
ibthebaddestchic
"I think it's simply important to let people know your expectations. Simply telling your server, Hey, please ask before you bring refills can't be that difficult."
I don't have to tell my server "HEY DON'T DO THE ORDERING FOR ME" considering WE get MENUS for a reason and WE are PAYING for the service, so WE should get what WE want, NOT what YOU want to give us or ASSUME what we want. I have sent servers back before at times, because I wanted something else. I took off, because they chose to ORDER for me without asking first.
Also, since most servers DON'T do this, WHY should a customer WASTE TIME like that? When you are hungry and thirsty as well as even waited for a table, do you want to waste time unnecessarily? NO, I don't have to tell my server that I want to order for myself. The customers should be ordering like that if they want that type of service or the server should be asking at the greeting if we want that type of service. IT IS NOT THE SERVER'S DECISION to say I want something or don't, free or not free. We have declined chips n' salsa before for example and water. The service ISN'T free though(legally yes, but morally no, but you understand what I mean)? I mean that if we are PAYING for the service, then we should receive things WE want, not what our server thinks we want or what they want to give us.
WHY do you think it's YOUR decision to decide if I want a refill or not or even the same drink? Everyone is different and should be treated as they are by not EVER ASSUMING ANYTHING in someone's service. That is how mistakes happen at times, because the server assumes wrong.
"I think it's simply important to let people know your expectations. Simply telling your server, Hey, please ask before you bring refills can't be that difficult. As a server, I was taught to anticipate a guest's needs and bring them before they have time to ask. I can't tell you the amount of times I have been stopped by a manager asking, Why is table 7's drink glass only 1/4 full?"
NO, it's up to the server to not EVER ***ORDER***, that's right, *********ORDER************ for their customers. My servers have NO RIGHTS WHAT-SO-EVER to do the ORDERING!! WHY do you think we get a menu? For our health? No, it's because **CUSTOMERS** get to make EVERY DECISION about what they want or don't want, NOT their servers!!
Also, if the customers want that type of service, **THEY** need to ORDER it when GREETED such as saying "Can I get refills without being asked througout my service?" This way, they will get it the way THEY want it, because honestly, MOST servers DO NOT give refills without being asked or asking, because they have found that they may have gotten refills for nothing that the customers wanted something else or didn't want anymore.
If you as a server want to serve that way, you need your customer's PERMISSION to do so such as asking when greeted "Would you all like refills without being asked throughout your service, because some people like that?"
YOUR JOB as a server is to get what ***YOU*** want, NOT let your server ORDER for you, especially a STRANGER of all people deciding for you something.
Continued next post:
ibthebaddestchic
"Why is table 7's drink glass only 1/4 full?"
That's your queue to ASK them when GREETED if they want that type of service. If they don't, you could tell your manager that "They specifically told me they didn't want automatic refills." Your manager wouldn't have a problem with pleasing customers, now would he or she?
"As a server, I was taught to anticipate a guest's needs and bring them before they have time to ask."
First off, you aren't a MIND READER that you KNOW 100% for SURE without ANY DOUBTS they want a refill or if they will ask for it. Secondly, the customer should NEVER have to ask, YOU should be doing the asking, NOT the customer!!
Even though you were taught that, you don't KNOW if they will "NEED" it unless you ASK them first. The only way you can truly please ALL is to ask WHEN YOU GREET THEM "Would you all like refills without being asked throughout your service?" It's because the customers that want it that way, want mind readers for their servers by acting like they are supposed to know magically they want something(which in this case is a refill). Even if my glass is almost empty, that doesn't mean I want the same drink. My husband has had 2 diet cokes one time, then switched to a glass of water. He also had once a cup of coffee, then switched to a diet coke. I have gone from coke to dr. pepper or tea to coke for example. Also, the customer may get a bar drink next INSTEAD of more soft drink or tea or ask for a glass of water.
The problem is, people EXPECT things at times without asking such as water with lemon if a bar drink is ordered. Honestly, it's the CUSTOMER'S RESPONSIBLITY TO ORDER FOR THEMSELVES if they want a glass of water and if they want lemon. Since A LOT of people EXPECT this, a caring, good server OFFERS a glass of water, asking if the customer wants lemon with it. A non-caring server doesn't ask and brings it. I have sent servers back with water before. It's another glass in my way that I don't want.
I want what **I** personally want in my service. The customer should get to make ALL the decisions about what they want to PUT IN THEIR BODIES, don't you think? That includes freebies like bread or chips n' salsa that the server should be ASKING when greeted(even if they HAVE to bring it out, they can do it BEFORE they put it on the table) if the customers want those or not. Some people may be trying to lose weight. The customers shouldn't have to say they don't want it. The server should be asking what YOU want. We are PAYING for the service; shouldn't we all get what WE personally want in our service? It's not the server's decision to decide if or what I want to drink next. WHY do you think it's YOUR DECISION?
ibthebaddestchic
"What pisses you off is what pleases someone else."
Exactly, so the ONLY way POSSIBLE to know 100% for sure is to ASK when you greet the customers. This way, the ones that don't want to be asked will be very pleased and the ones that do want to be asked will be very pleased.
You won't be ASSUMING anything or overstepping by doing the ordering, because you have ASKED and knew FOR SURE without any DOUBTS that this is what THESE particular people want in their service.
That's why you don't EVER go by marjority, because what pisses me off doesn't piss them off. That's exactly my point. The ONLY way you will know is to ask at the beginning, because customers don't want to OPEN THEIR MOUTHS as I do.
If I want a glass of water, I ORDER it, I don't think my server is going to read my mind that I want some water. Nor, would I assume I would get lemon if I wanted it with water, because not all restaurants serve water with lemon such as when we have been to Houston's.
This way if you ask, you will not bother the ones that don't want to be interrupted and you will make the ones that don't mind being interrupted happier that you didn't waste their time getting an unwanted item or making them feel obligated to take something they truly didn't feel like having.
WHY don't you SERIOUSLY try that? I know if I were a server, I SURE AS HELL WOULD!! It's because I know most people like it, but as you even pointed out " What pisses you off is what pleases someone else", that is so true, so that is why YOU need to do that asking, because a lot of customers EXPECT things. It's because some restaurants automatically bring water for example or that some servers bring refills without asking, so it's EXPECTED instead of the customer taking responsiblity to do their own ordering as they should be honestly if they want refills without being asked, they should ask when greeted as I said before such as asking "Could I please get refills without being asked througout my service, I would appreciate it?"
Since most customers won't do that, it's up to the server. The customer should NEVER have to tell a server that they RULE what goes on and off their table. They should NEVER have to tell their server "Don't do the ordering for me, please." That IS what the server IS doing when they make a decision about IF and WHAT someone wants next. It's an assumption that could be right or wrong. It's a GUESS, not a for sure thing. I would rather be 100% for sure than to risk doing things for nothing. Imagine getting 4 refills and them telling you all they want is their check, that they are in a hurry to be somewhere for example. Wouldn't that frustrate you at all that you just did work for NOTHING all because you wanted to GUESS and do the ordering for the customers?
ibthebaddestchic
"Do you get paid by the word? I've never known anyone that used so many words to respond to a 25 word post. I'm sort of in awe."
Can't you just answer some simple questions?
1. WHY do you think it's YOUR CHOICE as a server IF or WHAT a customer wants to drink?
2. If you feel "What pisses you off is what pleases someone else", then WHY don't you treat everyone as if they are different since you SEE that, HUH? You are agreeing with me about that what pleases me may not please the next person so WHY not find out first so you can please EVERYONE?
3. Don't you know customers get a MENU for a real reason? It's for them to decide what THEY would like since THEY are actually PAYING for the service.
The main question I would like you to PLEASE answer is #1, because I would really like to know, honestly considering you saying at one end everyone is different by telling me what pisses me off may not piss them off, but on the other hand going by majority, so you are CONTRADICTING your own logic here, WHY is that?
ibthebaddestchic
Can you PLEASE answer this 1 question?
WHY do you think it's YOUR CHOICE to decide IF or WHAT a customer wants?
I am just curious, because you say "What pisses you off is what pleases someone else", yet you go by MAJORITY instead of INDIVIDUALITY as you are saying with "What pisses you off is what pleases someone else", can you please explain?
ibthebaddestchic
"I don't feel that I can order for anyone."
Then, WHY do you do it?
"My tables have always thanked me for being on the ball."
Congratulations, you GUESSED RIGHT!!
"You might be one that randomly changes drink orders 5 times in one meal, but I have never had that happen unless someone didn't like their beverage."
It doesn't matter if ONE person in 5 months once that. It's not up to YOU to do the ordering. Do you understand that? Ask when GREETED to find out if the customers want that type of service instead of ASSUMING they do.
elle
“YOU who have given this country the selfish, entitled reputation that we have.”
You seem to be selfish and entitled by acting like everyone owes you if you serve them no matter what, so why tell me that if YOU are selfish and feel entitled yourself? What a HYPOCRITE!!
“i would LOVE to further discuss this shit with you”
Bring it on then.
“how the fuck dare you say being tipped is EARNED, not a RIGHT, and that if i don't do every little single tiny thing up to your perfect impossible inhuman standards with your entitled crazy little eyeballs on me at all times during your time at my restaurant, then i dont get to pay my fucking bills?”
First of all, I never said you had to do the job PERFECTLY to get a tip. I said you have to do you EARN your money in what and how you do your job. For example, a waiter forgot to put our appetizer order in, could and would have been a complete stiff, but instead, he got himself 16% BEFORE a $5 discount. WHY? The WAY HE HANDLED THE MISTAKE!! He profusely apologized twice and offered us a free appetizer that needed no cooking(chips n’ salsa), which I told him we’d rather have something off the bill, because we had ordered the amount of food we were planning to eat. Anyway, he got a manager to get us $5 off our bill. That benefitted us, chips n’ salsa wouldn’t have. My point is, he MAJORLY messed up(made us wait at least twice as long for our appetizer around 30 minutes or so), but he was NICE as can be about it. Now, if he would have done the same mistake, but didn’t apologize, didn’t offered us anything, and acted like he could have cared less, he would have been completely stiffed. It’s on how you handle it. DO YOU CARE? If you don’t, WHY SHOULD WE CARE ABOUT YOUR BILLS YOU HAVE TO PAY?
It is EARNED. He EARNED that money by going to his manager to beg for a comp. He EARNED it by OPENING HIS MOUTH TO ADMIT FAULT(some won’t) and OPENED HIS MOUTH TO SAY HE WAS “SO SORRY” TWICE. That’s EARNING in my book, since that was the only major thing that happened.
You want something, we want something. Show you care, we will show the love in the tip. If you show you could care less and don’t give a fuck about us, we won’t care about you, possibly at all in the tip.
It’s the same thing with cheap tippers that you really honesty go all out for them to get 10% or nothing? I bet you put them last, don’t you? WHY am I treating my servers any differently than they would be treating me if I were to be cheap? I am not treating them any differently. Just as we are tipping based on how we are treated and the service itself, you serve in the manner of the way you are TIPPED(as far as how big of a tip you get from some people).
What I am saying is, you are treating people the way they treat you I am willing to bet when you serve, don’t you? That if they don’t tip you, you put them on the backburner per say, am I right? The ones that tip you well, I bet you go all out for them to make sure they are happy, right? If I am right, then WHY what I am doing is wrong if you are doing the same damn thing?
“i get fucking PAID THREE DOLLARS AN HOUR, you crazy bitch,”
As I said before, if YOU DON’T CARE ABOUT OUR DINING EXPERIENCE, WHY THE FUCK SHOULD WE CARE AS MUCH OR IF IT ALL ABOUT YOUR MONEY? Well, I am waiting?
Get another job if you don’t like the pay. I mean for real. By law, we don’t have to tip. At least we are FAIR when we tip. We give what is DESERVED!!
Why should anyone feel sorry for you if you are too lazy ass to do the job in a FAIR manner and TRY YOUR BEST at LEAST to do the job as correctly as you possibly can?
elle
“IF I FUCKING BRING SOUP TO THE TABLE NEXT TO YOU BEFORE I BRING YOU YOUR MOZZ STICKS, I HAD A FUCKING REASON FOR IT THAT YOU WOULD NEVER UNDERSTAND BECAUSE YOU HAVE NEVER BEEN A FUCKING SERVER. maybe the soup was burning the skin off my hands - because at my job, we dont have trays and we're not allowed to use rags or towels - so i wanted to put it down as soon as i could.”
If you did that, you were TOO STUPID to bring it out ONE AT THE TIME YOU FUCKING LAZY ASS UNFAIR FUCKING BITCH!! I HOPE 30 PEOPLE (*CUT*) IN FRONT OF YOU AND SEE HOW IT FUCKING FEELS YOU UNFAIR BITCH!!!
I don’t care if it was burning you, you were too STUPID to bring out more than you could handle you IDIOT!! Also, they have other places you can put the soup down. Sometimes there are empty tables(in fact LOTS of times there are) or go back to the kitchen or to the bar or to the soda station. ANYTHING to NOT HAND IT OUT IN THE WRONG ORDER!! THAT IS SO MORALLY WRONG TO LET SOMEONE ELSE’S TURN CUT IN FRONT OF SOMEONE ELSE!! HOW DO YOU LIVE WITH YOURSELF KNOWING YOU DID SOMETHING MORALLY WRONG, HUH? You don’t care, so WHY THE FUCK WE CARE AS MUCH OR IF AT ALL ABOUT YOUR TIP? You don’t care about our time, so we shouldn’t care as much about your money. WHAT GOES AROUND, COMES AROUND!!!
“maybe, if i had a tray with 10 cokes on it but YOU and your POOR fucking husband ordered yours first and i put the 8 lb tray down onto the table next to you and gave them their drinks first and FIFTEEN seconds later, gave you yours, maybe it was because i wanted to get rid of as many fucking sodas off the heavy tray as i could at first so i didnt break my wrist carrying them all.”
YOU LAZY ASS BITCH, MAKING TWO FUCKING TRIPS IF YOU CAN’T DO THE RIGHT THING!! You have no right to do the CUTTING. If you had 2 cokes on a tray(let’s say refills and we ordered BEFORE you greeted that table of 8), you should have made 2 separate trips to begin with instead of making US wait ALL THAT TIME TO FILL 8 other glasses letting THEIR TURN CUT IN FRONT OF OUR TURN!! Then you would have the audacity to HAND it out of order after MAKING US WAIT for 8 DRINKS TO BE FIXED, ARE YOU FUCKING KIDDING ME UNFAIR BITCH? WHAT KIND OF UNHUMAN PERSON ARE YOU? Do you have ANY FEELINGS TO SPEAK OF? THAT IS VERY, EXTREMELY INCONSIDERATE TO DO!!
Since you weren’t double sat, there would be NO REAL REASON to make us wait THAT LONG for 2 cokes. That would be unfair to fix them and then to have the GALL to HAND IT OUT OF ORDER FROM YOUR TRAY, FUCK YOUR TIP BITCH!! YOU LET THEM CUT IN FRONT OF OUR TURN TWICE and made us wait LONGER for NO REAL REASON except for your DAMN LAZINESS!!
They shouldn’t get their drinks BEFORE US, WE ORDERED BEFORE THEM, WELL BEFORE, considering you would have taken the time to be at their table when you greeted them to not only take drink orders, but possible appetizer orders and question to BOOT, so you would have taken 5 minutes or longer to get 2 cokes and for WHAT? Just so you can make one trip? If It’s too heavy, make TWO TRIPS YOU LAZY ASS FUCKING BITCH!! FUCK YOU TYPE OF PEOPLE!!
You want US to *********CARE********** about that you only make $2.13/hr(that is what they make here in Louisiana), then YOU NEED TO ********CARE********** about US, our dining experience, our money, our TIME, not being RUDE and inconsiderate such as CUTTING, etc. You don’t just get money just to hand us anything. That’s why McDonald’s has poor service at times, because you aren’t getting to tip these people to hand you the correct food or care about your time. Shouldn’t the tip be an INCENTIVE to CARE about others if you want some HELP with those bills?
elle
“GOD FORBID YOU WAIT FIFTEEN FUCKING SECONDS FOR YOUR GODDAMN COKE”
Honestly, it’s 99.9% NOT about the “SECONDS”, it’s about CUTTING(doing something MORALLY WRONG). If I cut in front of you after you waited 5 minutes, but were going to be late for work or needed to go or whatever, do you like it when someone does that?
It’s all about if you want US pay you well, you have to treat us in a FAIR manner. It’s extremely rude to CUT. It doesn’t have to be a physical line to be someone’s turn. Think about it, it’s rude for a customer to go up to you while you are taking that party of 8’s order to tap you on the shoulder they want a to-go box RIGHT? Well, that’s CUTTING just as the SERVER is. The difference is that we can’t do anything about that customer as a customer, but we can pay our server differently if they choose to be unfair and RUDE to us like that. Cutting is what you are describing and it’s just like if a customer chose to go up to you to interrupt you. Now, if you were to tell the party of 8, “I’ll be right back”, interrupting the party of 8, you would go get the to-go box, and then come back, that’s pretty much about 15 seconds possibly if the to-go boxes are close, you don’t see that as RUDE and MORALLY WRONG as well as CUTTING? You would really interrupt you taking an order for a rude customer that interrupted you?
If you can’t admit that it’s the SAME CONCEPT, you just don’t want to be fair then and are very stupid to not see the similarities.
If it’s THEIR TURN, don’t do ours, if it’s OUR TURN, don’t do theirs. It’s as simple as that. YOU CAN HAND THINGS OUT IN THE CORRECT ORDER IF YOU CHOSE TO PLAY FAIR!!
“divorce you for your shitty fucking service...”
What shitty fucking service? I would do a wonderful job as a server. You have NO CLUE of WHAT THE HELL YOU ARE TALKING ABOUT!! It’s amazing I know some menus BETTER than the fucking lazy staff members.
“i have a sick mother, and that is the ONLY reason why i have a serving job”
BOOHOO THEN!! While I feel sad for your mother, I don’t feel sad for you. You are an UNFAIR, UNCARING BITCH!!
“if i forget to bring you your diet coke before the table next to you, then you have the fucking NERVE to give me NOTHING and then REPORT ME to my manager who then has to write me up and i could quite possibly lose my job? ALL BECAUSE YOU HAD TO WAIT 15 FUCKIN SECONDS FOR YOUR GODDAMN MOZZARELLA STICKS?”
First off, if you didn’t WRITE DOWN the refill, then HOW can you expect to REMEMBER IT? Well, I am waiting? Secondly, if you are worried about losing your job, maybe you should SERVE in the MORALLY CORRECT MANNER by HANDING THINGS OUT IN THE ******ORDER********** IN WHICH PEOPLE CAME IN IF YOU HAVE MORE THAN ONE TABLE’S THINGS IN YOUR HANDS OR ON A TRAY. There is NEVER, EVER, EVER, EVER a REAL REASON to hand anything out of order. If you feel you may drop something, you put it down on an empty table or something. ANYTHING to AVOID handing it out in the wrong order. You want a good tip, BE CONSIDERATE AND DON’T BE RUDE!! TRY YOUR BEST by expecting to remember something without writing it down.
“truly amazes me that lunatics like you take eating $7 mozzarella sticks at a shithole like applebee's so fucking seriously and would purposely ruin a waiter's night/day/shift/job because of ONE or TWO mistakes.”
What a hypocritical person are you? They ruined my outing, so WHY IT IS NOT FAIR TO DO THE SAME WITH THEIR TIP, HUH? WHAT GOES AROUND, COMES AROUND.
elle
“have a fucking heart lady, and get a fucking life.”
That’s the pot calling the kettle black. YOU DON’T HAVE A HEART WHEN YOU ARE PURPOSELY HANDING THINGS PUT IN THE WRONG ORDER AND LETTING PEOPLE CUT ON PURPOSE WHEN YOU HAVE A CHOICE TO MAKE MORE THAN ONE TRIP IF YOU CAN’T DO IT WITHOUT SPILLING OR BURNING YOURSELF YOU STUPID IDIOT!!
YOU DON’T HAVE A HEART THAT YOU HAVE TO MENTION THE MONEY YOU MAKE $3/hr, which is even less here for servers, when it’s the SERVICE you give that matters. The money you make from your employer is meaningless to the type of service you provide and how you treat people. You show you don’t care about our time or money, so why should we care about your bills you have to pay as much or possibly at all?
YOU DON'T HAVE A HEART BY NOT ACTING LIKE WE ARE THE ONLY PEOPLE THAT ARE SUPPOSED TO **CARE** ABOUT SOMEONE ELSE’S SITUATION. What about the CUSTOMER’S FEELINGS, TIME, MONEY, and their SERVICE IN GENERAL? You don’t care; you just care about paying your bills, otherwise you wouldn’t be acting so selfishly with acting like you don’t have to EARN your tip, mentioning your $3/hr, that your mom is sick, and that you want to make only one trip instead of 2 even if it means being UNFAIR to others.
You really have no right to tell me that when YOU are the person that doesn’t have a heart.
“no bitch, she is REQUIRED to upsell ANY ITEM you order off the menu. if she doesn't and a manager catches her, she will be fired.”
I know she is required to upsell BITCH, but do it WHEN YOU GREET ME or ADD something to my order, DON’T CHANGE IT AFTER YOU FUCKING ASKED ME WHAT I FUCKING WANTED YOU UNCARING FUCKING ASS BITCH!! How come maybe like 5 servers at the MOST with just about 2-3 times a weekend eating out since Nov. 2000 has done it like that. ALL the rest do it BEFORE you order or ask you for ADDITIONS to the order, NOT TO CHANGE YOUR ORDER COMPLETELY!!
elle
“SHE didn't THINK you wanted a different margarita, she was asking if you'd like to try something better, and ultimately more expensive, because restaurants SPECIFICALLY TRAIN their waitstaff to do so.”
Who says it’s better? This was an orange margarita I was ordering, the one she was offering was a regular one that was frozen, which I like the one of the rocks I ordered. 2 TOTALLY DIFFERENT MARGARTIAS YOU IDIOT IF YOU READ ANYTHING I WROTE!!!
A good example, a waitress at Red Lobster asked me after I ordered if I wanted the top shelf margarita(which has grand marnier added to it) after already ordering the classic margarita. That would be VERY DIFFERENT than if the waitress would have asked if I wanted to add grand marnier to the margarita that I ordered. One is an “ADDITION” which is NOT CHANGING the ITEM I ORDERED(JUST ADDING SOMETHING), the other is “CHANGING THE NAME OF THE ITEM COMPLETELY!! GET THE DIFFERENCE HERE? We have had PLENTY of ADD-ONS after we ordered, but as I said only about 5 people at the most if that many even, tried to change our orders after we placed them. The either upsell you BEFORE you order or offer you ADD-ONS. For example, an IHOP waitress asked if I wanted to ADD grits and hash browns. I asked her, “That comes with it”, since I knew I read the menu description, didn’t see that, which she said no that is extra, which I told her no, because I didn’t want that much food, plus I don’t like certain grits or hash browns anyways.
My point is, it’s VERY, EXTREMELY DIFFERENT when you upsell by adding or doing it BEFORE you order, but CHANGING the drink, especially, the ORANGE MARGARITA VS. A REGULAR MARGARITA. It is NO DIFEFERENT. Also, we have been going to this restaurant since 2004, ONLY ONE FUCKING UNCARING SERVER HAS EVER DONE THIS BEFORE and I HARDLY EVER GET THAT TOP SHELF MARGARITA. SO WHY IS THAT? Because it’s RUDE to do it the WAY SHE DID IT and YOU KNOW IT!!! You don’t tell me what I want. You can offer, but don’t change my order once you have asked me. You can ask if I want to ADD something, but don’t CHANGE the order.
elle
“you order a fucking salad, i'm going to ask if you want grilled chicken on that, whether you said it or not, whether you like it or not. i'm doing my fucking job, i'm doing what my boss said i have to do. what's the big fucking deal if you have to say, "no thanks"? i said it, i did what i was trained, you said no, you're still getting what the fuck you ordered.”
Hey, I don’t mind that at all. You are offering me to ADD to my order. If I ordered a chef salad, but you offered me a grilled chicken Caesar salad, don’t you think I could be a bit pissed off? Now do you understand what I am saying? You CHANGE MY ORDER ENTIRELY, YOU ARE GOING TO PISS OF PEOPLE, NOT JUST ME!! People know what they want if they aren’t asking you for help, so let them order. If I order a steak dinner at Outback, we have been offered to add a soup or salad, that’s not altering the item, that’s ADDING to the item. It’s not changing the item itself.
There are many ways to upsell, which you can do it in an NON-INTRUSIVE MANNER is what I am saying. You can’t see what I am saying? Changing my order completely is GOING to get you a LOWERED tip. You can upsell me. Heck, that waitress could have offered me that top shelf margarita in her greeting as Chili’s employees do with offering their president margarita BEFORE they ask you want you want order, even appetizers like southwestern eggrolls. That’s what others have done at this restaurant, she was the only one that did it that way. You don’t change my order once I place it. Adding to it is changing, but that’s just offering some additions, not changing the item itself.
You honestly can’t see how it’s irritating for a server to try to change your order completely ONCE you placed your order by doing what that waitress did with the orange margarita or the Red Lobster waitress did? Adding something is truly not the same as CHANGING what you just said. To me, it makes me feel like WHY THE FUCK YOU ASKED ME IF YOU WERE GOING TO OFFER ME SOMETHING ELSE AND YOU DIDN’T **LISTEN*** TO WHAT I SAID, DID YOU? THAT IS WHAT IT MAKES ME FEEL LIKE IF THEY CHANGE MY ORDER completely. You truly can’t see that?
“you fucking blame EVERY SINGLE THING on the server,”
No, but most things ARE the server’s fault WHY you get the mistake at your table. Most things that go wrong are preventable and you know it.
elle
“have a fucking heart lady, and get a fucking life.”
Just think about the more you care about your customers, the MORE MONEY you can make. Since I am a FAIR tipper, you would make more than 20% if you did well and CARED. Even if you made a tiny error, I may overlook it by the way you act about the mistake. Do you apologize or do you act like you don't give a shit?
YOU CAN GIVE THINGS IN THE ORDER IN WHICH THEY CAME IN IF YOU HAVE BOTH IN YOUR HANDS!! It is called making 2 trips sometimes to do that. NO ONE is making you bring 10 drinks at once or more than just a hot bowl of soup. YOU ARE DOING THAT ALL OWN YOUR FUCKING LAZY ASS OWN, SO WHEN YOU END UP HANDING IT OUT OF ORDER, ALL YOU HAVE IS TO BLAME YOURSELF FOR THE BAD TIP FOR BEING UNFAIR, RUDE, and VERY INCONSIDERATE!!
You know who ordered first, BE FAIR if you want US to do pay you well. YOU have to be the person to start the good service first in order to get the money at the end. Tipping isn't at the beginning and if it was, service would be terrible if it was, because you would have the money already, so why would you work for it?
YOU SERVERS ARE AT OUR MERCY, NOT THE OTHER WAY AROUND!! There is NEVER a real reason to hand things out of order. The tray is too heavy for 10 drink, bring less and make 2 trips instead of risking spilling them anyways YOU STUPID IDIOT!!
A good example, I remember once trying to bring too much cokes from the car at once, a can fell out and busted on the cement. All my fault, because trying to bring too much at once. It's better to take your time than to risk it being spilled and to let people cut so you end up possibly getting a bad tip.
elle
You expect people to be fair to you when tipping, right? Well, what is the difference here with us customers wanting their server to be fair when serving us then? It's not ANY DIFFERENT, NOT ANY. You want us to be fair to you, you be fair to us!!! We will treat you the way you treat us in the tip.
elle
“SHE didn't THINK you wanted a different margarita, she was asking if you'd like to try something better, and ultimately more expensive, because restaurants SPECIFICALLY TRAIN their waitstaff to do so.”
I was thinking about another story when I responded about the orange margarita.
The one I wrote on this particular blog was NOT to UPSELL. They charge me the same for the Sauza in the Presidente and for Jose Cuervo, so NO, she wasn't upselling.
As far as her saying it's better, WHO THE FUCK IS SHE TO PUT ANY OPINIONS IN MY ORDERING PROCESS IF I HAVEN'T **ASKED** HER TO? Her job is to take down what I say. If she wanted me to ADD something, fine, but don't try to change my mind on something I have gotten bunches and bunches of times, YEARS since then even. She delayed my ordering. I was already ordering their signature margarita, so honestly an upsell would have been something that would have cost more like Patron or Don Julio or something like that. Cuervo and Sauza are the same price at Chili's, even today, 5 years later. While the margarita itself went up, the fact that they don't upcharge me when I substitute Cuervo for Sauza is my point. IT'S NOT AN UPSELL!! HOW COME NO OTHER SERVER HAS DONE THAT BUT HER AND I HAVE ORDERED THAT MARGARITA EVEN AT DIFFERENT CHILI'S IN THAT MANNER FOR YEARS AND YEARS, even in another state with NO PROBLEMS like that. The servers just took down what I said.
I shouldn't have to tell the server I have gotten something a bunch of times and put her opinion in my order when I haven't asked for a STRANGER of all people's opinions when I have HAD this drink before BUNCHES OF TIMES!!
You don't get that it was uncalled for, for her to do that? It was her opinion that it downgrades the margarita. Lots of people like Cuervo. I feel Patron downgrades margaritas. I PREFER a lower grade honestly, even Sauza is better in my opinion. I am not as fond of Patron.
elle
“SHE didn't THINK you wanted a different margarita, she was asking if you'd like to try something better, and ultimately more expensive, because restaurants SPECIFICALLY TRAIN their waitstaff to do so.”
The story I was thinking of was the one where I was at a restaurant called Serranos Salsa Company. They HAD(past tense) a margarita called the El Guapo. The waitress greeted us without any upselling as she should have. I tell her the El Guapo which is an orange flavored margarita on the rocks with salt and she responds "Would you like to get a top shelf margarita for $7?" I wanted to tell her, "NO, I just told you what I wanted." No, I played nice and said "I would prefer the El Guapo." The top shelf was a frozen REGULAR flavored margarita. Both margaritas are completely different. They aren't even the same.
http://restaurantservicerulestowaitersa.blogspot.com/2006/07/1.html
This blog is where I wrote about that issue with the orange margarita.
Stephanie
"Your server dropping off a scalding hot bowl of soup at the table that ordered it 4 seconds after you on her way to bring you your chips an salsa may annoy you but it is certainly not "morally wrong" Google "morally wrong" for more information on the subject."
Read and weep:
http://www.thefreedictionary.com/morally
"Arising from conscience or the sense of right and wrong:"
http://dictionary.reference.com/browse/morally
"esp the distinction between good and bad or right and wrong behaviour: moral sense"
http://greenloveblog2.edublogs.org/2011/03/26/blog-3-cutting-in-line/
"I really don’t know why people cut in line. Well actually I do, but what I don’t know is why they don’t understand that it’s wrong."
See, this person agrees that it's wrong to CUT in front of someone else's turn.
Cutting **IS** MORALLY WRONG!!
"I can tell you that you are wrong about everything you think should be done as a server at a place like Outback or Chili's"
What then? There's nothing wrong with wanting the service YOUR WAY for YOUR MONEY.
You obviously don't know WTF you are talking about. Cutting IS morally wrong. You don't have to be in a physical line to cut in front of someone's turn and you know it!!
Stephanie
"Your server dropping off a scalding hot bowl of soup at the table that ordered it 4 seconds after you on her way to bring you your chips an salsa may annoy you but it is certainly not "morally wrong" Google "morally wrong" for more information on the subject"
Another thing, what if you were in a party of 4. Your server was in the middle of taking your entrée order, let's say you are the second person out of the 4 to give your entrée. I walk up to the table and tap our server(she's our server too) and ask her if we could have our refills(me and my husband). Let's say she decides to stop taking your entrée order and tell you "I'm going to get these people's refills, I'll be right back."
Do you not see that as "CUTTING" in front of ***YOUR TURN****? If you tell me "no", you are fucking ass lying bitch, because it's CUTTING even if it's not a line, the server decided to not tell me to wait my turn and go to get those refills BEFORE taking the rest of your table's entrée orders.
Do you see what I am getting at here?
Cutting is morally wrong.
If you can't deliver it in the CORRECT order, then make TWO TRIPS!! It's only fair and "MORALLY" right to do so. I don't give a shit if it's hot. I see you not being fair and that's the issue.
CUTTING ISN'T FAIR and I know you hate when people try to cut in front of you, so don't do it to someone else.
I am serious here, you don't see that in my example that OUR SERVER would have put our turn BEFORE yours when it was **YOUR** TURN? Also, you don't see that in this example, I would have been rude to your table to have interrupted your server taking your orders? So not only would I have been rude, but our server would have been as well to do wrong by you by letting US CUT in front of your turn.
You don't see how that's morally wrong to CUT in front of someone's turn? WE ALL HAVE TURNS AND THAT EXAMPLE IS PURE (((PROOF)) OF IT, because there's no way you'd be OK with your server interrupting you ordering your entrée and delaying your food getting to you just because we wanted to get our refills faster. SO FUCK YOURSELF SELFISH ASSHOLE BITCH!!
If you don't want the customers to tip you poorly then don't be unfair to them, then if they aren't cheap, they should be fair to you as you were to them. If you were unfair to them as in my example, if that were YOU as the server, you would have been unfair. If I were at your table, I would have stiffed the server for being rude like that as to let others CUT in front of our turn and delay our food from getting to us.
Lauren
"(obviously, because i dropped off the next table's soup first instead of making everyone wait an extra 10 minutes while i do whatever the fuck you expect."
No, I just want you to do things in the morally right way which is to do things in the order in which they come in, that's all.
It wouldn't take 10 minutes more if you did make a separate trip. It would be more like a minute more if that.
A good example, this really happened. Once, I went to eat by myself due to my husband had to work that day. These 2 ladies at this table just got greeted ordered their soft drinks. I had already ordered my food, just waiting. She asked if I needed a refill, I said yes.
She goes to get all 3 soft drinks, but hands mine first. She got bonus points in the tip for it from me, but it wasn't FAIR or MORALLY RIGHT to hand mine first. I understand WHY, because she was going to try to get their food orders, but she still could have given them theirs first and then handed mine afterwards. You can see if your server has a drink in her hands or not.
My point is, that waitress should have given them their drinks first. It's just the "RIGHT" thing to do. I shouldn't have been given mine first.
If she would have done that to me, she wouldn't have had a good tip.
"especially after reading how you only tipped your poor counter server 16% for giving you the wrong check"
No, you didn't read very well. We've only had that happen ONCE to us and that was BEFORE we were married. That waiter got stiffed, but for many, many, many other reasons I will not get into, which one of them was assuming I wanted my appetizer with my meal when I never said I did.
I really don't know WHAT you are talking about? We never had this happen except once and that was from a waiter in 2001.
"JUST BECAUSE SHE PUT THE WRONG CHECK IN FRONT OF YOUR DISGUSTING FACE BUT SHE TOOK ALL THE STEPS NEEDED AND WENT FAR ABOVE AND BEYOND WHAT SHOULD HAVE BEEN DONE TO APPEASE YOU? AND YOU STILL HELD 4% AGAINST HER BECAUSE OF THAT?"
If someone was to just do that wrong and that was it, but everything else went well, it would depend on HOW she handled it. Would she fix it right away? Would she get the manager to comp a coke at least off the bill for my delay since most of the time anyways, we get free soft drinks anyways. Would she profusely apologize?
If the server did all of that, she would have 19%. 20% or more is when it's a SMALL mistake and the server profusely apologizes, NOT A LARGE ONE like that. Especially, if the check is more than what we ordered, that would be considered OVERCHARGING us, which is MAJOR.
If the server said just a small sorry and not done any of the other stuff, probably around 10%.
If the server didn't apologize or anything, 8% or so.
Continued next posts:
Lauren
"im sure your fat ass doesnt need"
I am not fat. I weigh 98lbs at 5'0".
"would you have a heart attack if god forbid you were forced to tip your server, who BUSTS HIS ASS ALL NIGHT LONG for hours on end by the way, the number that is expected in his paycheck by the IRS?"
I don't normally have this issue since I don't go out with large groups and I have/will never use coupons that require automatic gratuity.
If they didn't bust ass and work hard, I report them, but I can't not tip them if the RESTAURANT makes me, NOT the government, the particular RESTAURANT has their own polices. Some people it's only 5 or more people have added gratuity, while others it's 8 or more people.
Once, I have been in a group of people that the server didn't do well, but got their 18% tip. I wasn't paying, but I did report this waitress. She was a lazy one that said "You might have to remind me" when I ordered my condiments. I reported her for saying that, because a server's job is to take my order and get those condiments to me without me reminding them. Also, the fact that she decided not to write down those condiments, because she was so uncaring and lazy. Needless to say, I won't be going to that location again, EVER!! The food sucked anyways.
"this obviously CONSUMES your life"
When you go out to eat 2 times a weekend at least or more with service issues, it would consume your life too.
"i will never learn from your shitty tip."
You would if I report it to the manager and your manager tells you what you did wrong. You sure would.
oldskewl
"So you try a little harder, bring a drink without them asking for it,"
WHY do you feel it's in *YOUR RIGHTS* to place an *ORDER* for the customer, huh? You are overstepping unless you ask *PERMISSION* to do so. That's not being nice, that's being a CONTROLLER.
"help them with the menu the best you can."
What if we don't want your help? That means you are WASTING OUR TIME if we know what we want already. If we don't want your help, respect our time and then you will get a better tip.
"you mean to tell me that you expect someone that KNOWS a bad tipping customer when they see you,... thats right. YOU. You expect them to go the extra mile for you?"
WHERE the HELL do you get we are bad tippers, huh? We tip 25%-30% at times for WONDERFUL service. We only tip poorly if the service sucks.
I expect the server to go to the extra mile if they want that much money.
"It's apparent, no matter what you say, that you only worked as a server for a short time, if at all."
NO, it's apparent you don't know how to serve customers correctly. *WE* RULE YOU, YOU DON'T RULE US CONTROL FREAK ASSHOLE!!
YOU AREN'T PAYING US, WE ARE PAYING YOU, so *WE* GET TO TELL YOU EVERYTHING WE WANT YOU TO DO, NOT THE OTHER WAY AROUND!
"I will never visit this thread again,"
So you can have the last word, I don't think so, because you are WRONG in EVERY SINGLE THING you have said.
"where every table made you feel like garbage. You would be too if you knew ANYTHING about this at all."
That wouldn't happen to me, because I am not a DITSY STUPID ASS SERVER LIKE YOURSELF THAT WANTS TO *CONTROL* EVERYBODY!!
dxmarie
"before I was so rude to the person that was handling my food"
WHERE THE HELL DO YOU GET SAYING I AM RUDE WHEN I AM *NICER* THAN MOST SERVERS EVEN, HUH? I tell them "THANK YOU" when the bring something back they messed up and most of them do not say they are sorry even, so WHO IS THE RUDE PEOPLE HERE? THE SERVERS THAT DON'T APOLOGIZE FOR THEIR MISTAKES, THAT'S WHO. I AM NOT RUDE. I HAVE NO CLUE OF WHERE THE HELL YOU GET SAYING I AM RUDE? YOU DON'T KNOW ME AT ALL.
NikoLevna
"might i suggest carrying a bottle of ranch dressing with you at all times."
Can't, because they don't sell the kind at restaurants at stores, they just don't. Plus, most restaurants give it to you for absolutely FREE, so WHY buy some, huh?
"i hope i never serve you"
That's because you are a LAZY AND UNCARING PERSON, that's why to say such a thing. You don't even know me. You really sound VERY LAZY to say that, because otherwise WHY would you mind serving me, huh?
"you have no idea how the restaurant industry works."
YES I DO, because I have PROVED to servers, even MANAGERS I know more about how to do the job, even the MENU even.
"being a customer does not mean you have a full understanding of policies, requirements, efficiency and how to deal with insane customers like you."
I know more than the majority of servers out there and I am not an insane customer. YOU are an insane worker.
"there are so many fallacies in your arguments that it makes my head hurt."
Like what? PROVE IT, because all of the stuff I said should be done. Clearly to not say a word about what you feel is wrong, you obviously can't prove you are right. You don't see that, huh?
"clearly no concept of time management."
Yes I do, because it has to do with being *****FAIR****** to your customers IDIOT. Do you like when people cut in front of you? I bet you don't, so don't do it to others then.
"You wouldn't survive one night working in a busy restaurant with a full section,"
Yes I would, because I am not uncaring and lazy like you are. I BUST MY ASS at all my jobs I have held.
"grow up"
You grow up that you are being mean to someone you have never even had a conversation with. That's childish don't you think?
"put all the effort you put into this blog into something useful."
It is useful, because most servers are horrible at their jobs forgetting shit, not writing down shit then forgetting, not knowing the menu, overcharging us, etc.
courtneyrae85
"How am I suppose to seat the waiting customers if I can't clean off a table for them to sit at."
When you have NO MORE things the customers want at the time as far as anything you can get them at that moment. For example, if you have pending tasks you can do like getting refills, extra napkins, the check(things of this nature that you have fully control over), you should be thinking about the customer's turns already there already that are ahead of the LINE per say that asked for what they wanted ******BEFORE******** the new people get seated. It's only MORALLY RIGHT AND FAIR.
"Cause my customers are always needing something so when the hell is a good time to bus the tables for the waiting customers to sit at?!?"
Then you will make them wait their turn. If you can't get to that table for 5 minutes to buss it, OH WELL, that's THE *FAIR* WAY to do it.
Imagine if *YOU* asked for a refill or your check, would *YOU* like to sit for 5 minutes or get it PRONTO? Don't lie now. Especially if you were TIPPING this person, they should cater to PEOPLE NOT OBJECTS FIRST since THE PEOPLE ARE TIPPING, the OBJECTS WON'T. Even if there will be people there eventually, it's not their turn yet.
"U really need to go somewhere and serve for atleast 2 weeks minimum to experience it."
I served at a donut shop/diner which we had 2 booths, the counter, and 2-seater tables. We served much more than just donuts like burgers, sandwiches, biscuits, croissants, chicken tenders, etc. I made sure I went in the EXACT ORDER people came in. I NEVER, EVER, EVER, EVER made dirty dishes my priority unless someone wanted to sit in the exact spot. If they did, I'd move them over if it was the counter or put them in the sink if it was the booths or tables. I would make my customer #ONE and NEVER made them wait one more second for what they asked for over something I could do later.
In a regular restaurant situation, the people just should wait in the waiting area until their turn can be done. It's not like I'd get to them anyways if I had other PENDING TASKS that were asked BEFORE them anyway.
Jangulitara
"you're a hateful bitch. that's it. point blank."
HOW? You don't even know me. FUCK YOU!! If you don't like what I have to say, don't come to my blog IDIOT!!
I am MUCH NICER THAN MOST SERVERS OUT THERE and you KNOW IT!!
Kaitlin 'Kai'
"I do my best"
I bet you don't do any of the following things:
1. Write *ALL* request and orders down.
2. Compare the written orders or tickets to the food or bar drinks for obvious errors.
3. Compare the menu prices to the check prices to make sure the customer isn't overcharged as well as check to see if there are any other overcharges such as wrongly rung up items or additional items not ordered.
4. Bring out soft drinks, tea, water, those type of drinks BEFORE bar drinks for a particular party to not make the non-drinkers wait longer to have something to drink?
5. Do you offer more things to do such as offer them a coke to-go?
6. Do you compare the ticket to the food when it's not your table to work as a team for obvious errors?
7. Do you offer refills or anything else to a table that isn't yours to work as a team when you bring out another server's food?
8. Do you offer to bring out condiments/extra pickles, onions, etc.(things that don't need cooking or much prepare time) ahead of time to make sure the customer's order is correct that either you nor another server forgets or doesn't read the ticket?
If you don't do those things, you don't try your best and that IS the GOD'S TRUTH and you know it!!
Continued next posts:
Kaitlin 'Kai'
"Does that make me a stupid bitch for trying to tell the customer what they should get?"
NO, if you saved me money, you'd get a bigger tip ONLY though if it's the same EXACT FOOD. In other words, if something is different, that's not OK to offer it to me.
"I always sweep through my section and look at tables and ask how they are doing."
You shouldn't being doing that. You should be going in the ORDER in which people asked for things. If the table you just went to asked for their check, if nobody is calling you over, you shouldn't be taking up that table's time to ask 4 other tables what they want if they didn't call you over. It's NOT FAIR that you would make that table wait 5-10 minutes at times even for their check when you could give it to them within a minute or so, because they did ask for it first. Now obviously if someone calls you over, of course you have to respond, but that doesn't mean their turn is before the check unless there is a mistake at the table.
"doesn't make us all assholes"
I didn't say it did. It's just RARE today to have someone that REALLY TRIES their best at the job. Most servers are lazy and uncaring in general.
"is that most of us are just trying to do our jobs"
NO, more like very little are. Most don't bust their asses and are just plain lazy. I had 4 or even 5 servers tell me "You might need to remind me" when I ordered a lot of condiments. Can you believe they put THEIR JOB ON ME? Sure that wasn't many, but I am finding that's a lot of servers attitudes of just being lazy on the job. I have other times had other issues as well like one waitress said that wasn't our waitress "I'M NOT YOUR SERVER" when I had 3 VERY DUH mistakes on my plate(missing extra, extra crispy bacon on an *OPEN-FACED* burger, so there was no bun to hide it even, missing side of ranch, and pickles on the side of the burger which I ordered none. I really don't think our waitress messed up that much on putting in the order into the computer. Also, if that other waitress would have read the ticket, she wouldn't have said that, she would have said it wasn't on the ticket. Same dining experience, a waiter brought out our appetizer without the ranches I ordered and he said "Your server will get them for you", which there was NO work as a team.
I wasn't nice to the waitress that said "I'M NOT YOUR SERVER", because she was an uncaring bitch of a human being to me not to fucking compare the ticket to the food and just NOT GIVE A SHIT ABOUT WHAT SHE WAS BRINGING ME WASTING MY TIME LIKE THAT ON PURPOSE, because she didn't CARE to work as a team. She was mean first by simply not reading the ticket and comparing it to the food *BEFORE* leaving the kitchen. She could have caught all of those things without touching a thing(assuming the order was put in correctly of course). Our waitress could have brought out the ranches in both cases(appetizer and entrée) avoiding those mistakes. Normally I am not rude, but after having the waiter be lazy and uncaring with the appetizer, then seeing the waitress be an uncaring bitch, I lost it. I mean 3 things obviously wrong are not mistakes. Mistakes aren't intentional. It's not a mistake to not read a ticket and compare it to the food, that's pure laziness and being uncaring.
Do you work as a team when it's not your table or do you have that attitude they did? I had one waiter that wasn't our waiter be an asshole to me saying "You would have had to order them with your meal", which I did order 3 tartar sauces with my meal in another dining experience. I get a lot of the uncaring, lazy servers at times it seems.
"ou just need to calm down with your statements and judgements. "
When I start getting better service, I will. Someone that isn't lazy and *CARES* about me rather than not.
IBiaaatch
"I would give you the worst service EVER!!!!!"
WHY may I ask?
If you'd do that on purpose, I would GET YOU FIRED! Watch out, because I HONESTLY help get THREE servers fired before. Wanna try me UNCARING, MEAN BITCH, HUH?
All I want is GOOD service with a CARING, NON-LAZY server? WTF is WRONG WITH THAT, HUH?
IBiaaatch
Another thing, you'd have to ***PAY**** to serve me, because I would STIFF your ass for bad service bitch! You'd have to tip out of sales to the hostess, bartender, and busser which is PAYING to serve me.
Anita
"Only 3 servers fired? That's pretty sad considering it sounds like you tried to get them ALL fired. I guess you don't have that much pull....hehehe! :-)"
I didn't just "try", I SUCCEEDED STUPID ASS! I actually **DID** get all 3 fired. You are DUMB!
sammie marie
"Oh dear Karma's really coming your way sweetheart!"
What do you mean by that?
"Ive worked in fine dining for 6 years and people like you are just UGLY,SAD, AND BITTER."
No, I am very pretty and happy as well as not bitter at all.
I hate fine dining service honestly with the giving me water I don't want for example. I also hate the high prices for the little bit of food they give you.
"Usually jealous of their waitress."
Why would I be jealous of them? To have to work holidays and weekends, NO FUCKING ASS WAY! I am not jealous at all. Being on your feet all day taking crap from customers, NO WAY!
" Or your a FATTY who just wants stuff for free."
Nope, I weighed yesterday morning 95 and a half pounds, which I am 5 feet zero inches tall. I am FARRR AWAY from being fat. You are just JEALOUS AND FAT YOURSELF, AREN'T YOU?
Also, I don't want free food. You are a MORON! I want ***************PERFECT SERVICE**************, not free stuff. I don't want things to go wrong. You don't get that I don't care about the money, it's the bad service I don't want.
"Go to McDonalds because by the way you talk, you shouldnt be eating anywhere with class!"
No, class has nothing to do with what I want for *MY MONEY* CONTROL FREAK IDIOT! I don't tell you where to eat, you shouldn't tell me.
" Oh and your tips are mostly common sense things that everyone knows and the rest is just ranting about condiments(LMFAO)."
That's because you don't like condiments like I do, that's why. If you liked it, you wouldn't say "LMFAO" and you know it.
"Seriously hilarious we printed this out and posted it in our server station.."
Then the servers will do a better job. THANKS, I APPRECIATE IT!
"Thanks for the great laugh!"
WHY, because you are LAZY and UNCARING?
"You are officially an idiot!!"
Where's your *****PROOF*******? I have proof I am not an idiot. You have proof you are an idiot though to say that with NO PROOF.
Lindsay Pipczynski
"Why do you continue to go out to eat when you're clearly not enjoying most of your experiences?"
DUH, because I enjoy the food and just being out, DUH.
"Servers aren't mind readers."
That's why it's a little thing called **ASKING*** rather than EVER assuming.
redbullwings
"we don't really care about you or your incessant demands."
What "DEMANDS", you sound *****LAZY AS ALL HELL TO CALL "YOUR JOB" "DEMANDS." There are no such things as demands when a customer asks *NICELY* for things and you know it. It's your job, not a demand.
Also, why are they unpleasant? That's because you are lazy.
"As a matter of fact, we could give two shits whether or not you are happy."
Then we do the same to you, get your asses fired or written up. I have gotten 3 servers fired over the years. Wanna try me asshole?
I don't give two shits if you only make $2.13/hr if you don't care about me. Caring is a TWO-WAY STREET UNCARING ASSHOLE!!
Why don't you care about if we are happy or not? I don't understand? I am VERY NICE to my servers, even NICER than they are in most cases that I tell them "thank you" and ask nicely for things, but most don't say they are sorry when they mess up.
"We concentrate on our other guests and chalk you up as a loss the minute you are seated "
That's because you are VERY ******************EXTREMELY LAZY****************! Why not bust your butt to try to make 25%-30% service? Why do you only want to make 15%-18%-20%? Why not try for more? WHY be SO GOD DAMN MF LAZY ASS?
"Any server worth their weight in dog do will read you the minute you are seated"
What do you mean "read me?" That I am making them do **WORK** for their tip, RIGHT isn't that what you mean?
redbullwings
"Wow so you are psychic too."
NO, I just want my server to *ASK* *BEFORE* doing a task for the tip *I* am paying them for.
"Not wanting to deal with someone who prides themselves on getting people fired,"
WHY? You must not be a hard worker then. ANY hard worker would agree with me.
"is not lazy, its common sense."
No, it is lazy and it's common sense that you sound lazy to want someone to continue to work that decides to be LAZY on the job.
"Look, you go to your corporate chains and pull that bullshit."
I don't pull bullshit, ******THEY DO IT TO THEMSELVES********** YOU STUPID IDIOT! Did I make the servers not try their best? Answer please.
"I'm sure it makes you feel quite self-important."
NO, I would rather have PERFECTION in my service than deal with unhappiness in my service.
"Those big corporate chains build their business on catering to bottom feeders like you."
I am no bottom feeder. I want NOTHING, ABSOLUTELY **********NOTHING*********** TO GO WRONG in my service. You sure don't get what I want, do you?
"Just remember that we remember you AND we handle your food."
Just remember, people have video cameras in the palm of their hands today that if you spit in food where we can see it, you can go to JAIL AND GET FIRED. So remember WHO will get *WHO* in LEGAL TROUBLE if you do a crime. A crime that is committed with a person that only wants PERFECTION in her service. I don't get the hatred?
"Im sure you feel powerfully self righteous calling a stranger you know nothing about lazy among other things, but he who laughs last."
NO, you just are saying lazy things. You aren't willing to work for *EVERYONE* as *EQUALS* is lazy. Writing tables off is being lazy. Saying you should keep an employee that is lazy, is lazy of the person saying that.
I know more than you think I know. I get the last laugh when I get servers fired for them RUINING our outings and our lives.
"Enjoy your food bitch!"
Enjoy being lazy, getting fired or written up, or even going to jail **ASSHOLE***! FUCK YOU!
redbullwings
"Lazy - not generally what someone is called who works 60+ hours a week"
It is if you are making the hours, but not actually doing the "PHYSICAL LABOR" during the hours that you are taking short cuts you shouldn't such as "auctioning off orders(example who had the coke, who had the sprite, when you took the order), not writing down orders, not writing down requests that aren't orders(example, boxes, bags, etc.), not comparing the written orders to the food for obvious mistakes, not comparing the menu prices to the check prices, etc.
Do you understand you can be lazy and still work that many hours?
"I am a server, not a servant."
You are a servant. That's your job for that tip you want. That's how it works. Don't like it, there's the door. No one is making you be a server/servant.
"I am not expected to be able to satisfy the ridiculousness of guests like you,"
How am I "ridiculous?" Anyone that says this is LAZY, because WHY IN THE WORLD WOULD YOU HAVE **************ANY PROBLEMS***************** with my request, huh? The hard working servers would LOVE to serve me and you know it. You aren't one of them OBVIOUSLY.
"I have had many, MANY managers blatantly tell a guest such as yourself that they need to dine elsewhere."
Those managers are lazy themselves that's why and uncaring jerks just like you are. I am not sure WHY you are saying this when you know *WHO* is *PAYING* for their time? If the managers were paying for the customer's food, drinks, and time(service), then I would say they'd have a point, but they aren't paying, so they have ZERO say so in how our experiences go. When they pay the tip, they can decide how things go.
"Expecting free food for a $1.51 mistake on a bill that was corrected. Incredulous! "
WHY? It's *********TIME***************** that ********WE ARE PAYING FOR***********. Expecting a tip on a $1.51 mistake is incredulous.
" I am quite sure you are the joke of the day, wherever you go."
Do you think I give a shit about what others think? Obviously you are too stupid to give a care about others. I don't care about that. If I am happy, that's all I care about.
"You are the gag on all newbies to the restaurant that is unfortunate enough to have you. "
NO, I **TEACH** them HOW TO SERVE and you know it. I know MORE THAN THEY DO. That's sad, that really REALLY, REALLY, REALLY IS.
"I know why you choose to dine at big corporate places...Mom and Pop places would ban you(and probably have) for life. "
NO, we go to mom and pop restaurants all the time. I am not sure WHERE you get we just go to chains?
"Your ways, your requests, your orders,"
MY TIP MONEY, SO WHAT IS IT TO YOU??? When *YOU* pay MY TIP, ***ONLY THEN CAN YOU TELL ME HOW TO SPEND IT CONTROL FREAK LAZY IDIOT!!
"Clearly a person of low self worth attempting to gain some importance in the world by demeaning and abusing others."
HUH? I can't make my taste be other people's taste YOU STUPID IDIOT! I am not "purposely" trying to make things more difficult for the servers. I am not demeaning or abusing people. I am actually ***NICER*** than they are to me. For example, had a server that remembered just at the table "Oh yeah, you ordered salsa and ranch", so instead of hearing a "sorry about that" as I would have done if I were the server that forgot to bring those from the kitchen, she didn't say she was sorry and STILL SAID "THANK YOU" to her. That's how NICE I am and how MEAN most servers are.
So I am NOT SURE WHERE you get this from that it's done to be mean? I don't like the food the way it comes 99.999999%% of the time no matter what item I pick in most cases, I will still want ranch with it. I even ask for ranch to dip bread in even at fine dining restaurants even. Bread taste good dipping it in ranch in my personal opinion.
Continued next post:
redbullwings
"all of it is nothing even close to what our average guest requests."
SO WHAT LAZY??? SERIOUSLY, you are LAZY to act like this. Do you not know what the word ************WORK********************** means or ****EARNING YOUR TIP********* MEANS???
Doesn't matter what the "average" guest request. I am not understanding why it should to you, because all I am hearing is how you are ***COMPLAINING ABOUT HOW MUCH ****WORK*** you have to do, isn't that what this is all about, because otherwise wouldn't you look forward to customers like me if you didn't mind doing more work, huh??
"4 condiments for a single sandwich?????"
YES, I usually order more than that. SO WHAT?? HOW is that your business or concern if you were my server? You want something, I want something. You want a good tip, I want good service, so WHY can't it be an *EVEN* TRADE off, huh? That's only fair. You want 25%-30% tip rather than 20% or less, then do your job as well as you can do it. I am wiling to pay for the extra work, but you have to be WILLING to do it. It doesn't sound like you are, does it?
"Yes demanding"
I am not "demanding" to ask nicely for things. Anyone that says "demanding" is lazy. WHY is it "demands" to you if you weren't lazy, huh? You would be like "Give me some more to do" if you weren't lazy and wouldn't mind the more work than the average customer.
"expecting perfection,"
Expecting 20% perfect score from servers is the ***SAME THING*** we are expecting MORON! You are expecting perfect score tips, so we want a PERFECT SCORE JOB, DUHHHHHH!! I don't understand why you expect a perfect score, but we can't expect perfect service?
"penalizing others for not being able to attain your unrealistic standards is abusive."
How is it "unrealistic" when me and my husband have experiences LOTS of servers over the years that do the most perfect job possible they can do and then some. They have bent over backwards for us. Like some servers bring my condiments out ahead of time without me having to ask for it so they don't get that part wrong. That's just one example of how NOT LAZY they are compared to you.
It's not abusive to make my server **********************************WORK****************************** for their money, that's a NATURAL EXPECTATION of an employer(which YES, in a sense since we are paying 99.9% of the wages of the server through their tips, so YES it's just like we are their employer and they are our employee that we get to tell them every little whim of how we want our service for that tip at the end). It's not abusive, it's how the job REALLY IS and what it REALLY IS.
"You are sick, twisted and demented when you expect others to function beyond a single flaw."
NO, I am not any of those things and you know it. I am not sure what you mean by the "function of a single flaw"?
"My first question is are you medicated properly?"
Are you, because you sound so stupid and lazy.
"Hey DUMBASS!!We are not permitted to "get the drinks" we will get fired for that!! You at least might want to have the decency to be knowledgeable about the rules we as servers must abide by before you start spewing garbage from your stinky, gaping pie-hole! "
That's at YOUR job, but I have ***SEEN********* SERVERS grab beers before from the bar when the bartender was busy. I am not sure WHERE are you getting this from that EVERY RESTAURANT is like the one you work at? WHO IS THE DUMBASS NOW LAZY IDIOT??
Continued next post:
redbullwings
WHY do you feel like that I can't get what *I* want for *MY TIP MONEY*, huh? Don't you want what you want for *YOUR* money? If you do, WHY can't I have what I want, huh? WHY are my request too much for you? You don't see how lazy you sound? You also are very uncaring, because any caring server wouldn't mind doing all of that since they would be getting *PAID WELL* to do it from us.
"Expecting free food for a $1.51 mistake on a bill that was corrected."
I expected it, because my server cost me time that I am *PAYING* for in the tip, so yeah, if they had ANY HOPES for a TIP at all, they should pay something like a soft drink off the bill for our inconvenience if they want our money, otherwise, FUCK THEM if they don't care about our money. Money is a 2-WAY STREET, NOT just your money counts. So if you don't care about us, WTH should we care about you?
redbullwings
"I am a server, not a servant."
ANYONE that says this is LAZY! If you didn't mind doing every little whim, WHY would you say you weren't a servant, huh? Even at the donut shop/diner I worked for, if I wanted someone's money, I was at their beck and call if I wanted that money to do everything they wanted me to do.
redbullwings
"Expecting free food for a $1.51 mistake on a bill that was corrected."
Also, it wasn't a mistake. She **ADMITTED** that she didn't compare the menu prices to the check prices to say "It's whatever is in the computer" to me. She didn't even *READ* the menu even. It's just like not studying for a test, then failing it, well WTF DID YOU EXPECT? I mean seriously, it's no mistake if you didn't **************TRY************************, is it?
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